• Coach

Coach

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Overview

Coach has a rating of 1.33 stars from 157 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coach most frequently mention customer service, credit card, and wrong item problems. Coach ranks 267th among Handbags sites.

  • Service
    54
  • Value
    48
  • Shipping
    39
  • Returns
    42
  • Quality
    46
Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Coach customer service rep told me it's my lost and I should take it up with center's insurance.
How would you rate Coach?
Top Positive Review

“Beautiful shoes!”

Heather H.
11/24/21

I adore many things Coach but my favorite is their shoes, specifically the heels. I actually bought these quite some time ago but the quality is so amazing they look new! I've had no issues with any of their shoes. Ive never had to deal with returns or customer service so I can't speak on that. All I can say is they have a beautiful selection of shoes and they make great sunglasses as well!

Top Critical Review

“Overpay for cheap quality”

Anna F.
3/12/24

My Haley loafers didn't even last 2 months of regular wear. They were bought in Sept. 2023, put away for the Canadian winter and brought out just a few weeks ago. The heel broke off already. Not worth your hard earned money! Customer service only helps within 30 days for shoes. Generic brands last longer!

Reviews (157)

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Reviews that mention popular keywords

customer service (66)
Thumbnail of user heatherh1031
36 reviews
21 helpful votes
November 24th, 2021

I adore many things Coach but my favorite is their shoes, specifically the heels. I actually bought these quite some time ago but the quality is so amazing they look new! I've had no issues with any of their shoes. Ive never had to deal with returns or customer service so I can't speak on that. All I can say is they have a beautiful selection of shoes and they make great sunglasses as well!

Products used:
Shoes, sunglasses, perfume

Value
Shipping
Quality
Thumbnail of user jennam188
2 reviews
1 helpful vote
September 20th, 2021

I do not understand the previous review, it seems like someone just damaged the bag by the hands, not just because the brand uses bad quality material and fake leather.
In my huge collection of bags, I have already had 2 bags of Coach and these two are Tabby bags in black and ivory colors. I am completely in love with these bags, they are so stylish and despite being small from the first sight size everything fits inside

Thumbnail of user sarahw980
1 review
0 helpful votes
January 28th, 2021

I ordered the gallery tote from the Vday collection, then got very concerned after seeing the reviews here. Maybe because I ordered after the Holiday mail debacle, but not sure... either way, ordered on a Sat 1/23 (item was in stock) and they shipped UPS. Arrived Wens 1/27, so within 3 business days. Bag was exactly as advertised & am pleased with the size.

Service
Value
Shipping
Quality
Thumbnail of user shinyo
2 reviews
0 helpful votes
December 18th, 2021

The most famous accessory brand in the States is Coach. It is considered a luxury brand. Indeed, this quality is impeccable! The bag I gave my mom 3 years ago still looks like new.
This morning I got the ordered bag, which is insanely happy! The collections are constantly updated, the models are different, from strict classics to youth chic. The lineup can be seen in the official COACH boutiques or on their official website.
Beware of counterfeits! I think Coach is the golden mean between brands such as DIOR and Chanel. The prices are lower, but the quality is absolutely not inferior. Also COACH offers not only great bags, but also shoes and various accessories. For my part, I highly recommend it for those who value quality.

Thumbnail of user cimberlyb
2 reviews
0 helpful votes
August 1st, 2021

My server Shanna so nice and accommodating she was right on everything definitely will he back! This was at the Calcutta location

Service
Value
Quality
Thumbnail of user gretag2
6 reviews
20 helpful votes
May 19th, 2017

I am a handbag addict & I own about 16 Coach bags about 10 wristlets & Dozens of different size makeup cases & wallets to match my purses. Oh let's not forget the 6 pairs of Sneakers. In my opinion they make Outstanding Quality Products otherwise they wouldn't be in Business since 1941. All my handbags still look Brand New as is all my other things. They send you big beautiful Dust Bahs when you order from Coach.com. I've been ordering from Coachoutlet.com for years & have spent a ton of money there as well. The only Problem is that when you do purchase from their outlet their bags do not come with Dust Bags. But no problem since their Dust Bags are so ample I can add more then one bag & protect them that way. The Coachoutlet.com store is by INVITATION only, there is no guarantee they will send you an invite to shop. Luckily I get in. I love Coach & will continue to buy their Lovely Beautiful things Forever

Thumbnail of user paulan75
1 review
1 helpful vote
March 1st, 2020

Good Morning! I want to express my complete dissatisfaction with the neglect that the company dealt with in my complaint. I bought a bag that a few months after use, the opening button peeled off. I went to a brand store, and the manager informed me that there was nothing I could do, that the piece is painted and that this is the case. Outraged by this, I tried to contact him by email on the Coach website, I was left with no answer. A while later, when I received a brand advertisement by email, I decided to try contacting again and got a responseasking me to send the product. I sent the product, I had to pay $ 25, and after a lot of charges in response, they informed me that I would have a cost of $ 35 for the replacement of the part, of their product, with poor quality.
I informed that I did not agree to pay this amount, and they returned the peeled product to me and said that the guarantee is not eternal. I tried to solve it within the deadline, but due to the team's inability, I couldn't.
Stay tuned when purchasing the branded product.

Thumbnail of user madinam4
1 review
0 helpful votes
June 16th, 2021

Went to coach at Columbus circle in New York and Chelsea Jackson the manager and salesman Ravi helped me a lot. They helped me choose and style my new denim jacket. Chelsea and Ravi are very pleasant and caring workers.
-Madina

Products used:
Jacket

Service
Value
Thumbnail of user lynna11
1 review
4 helpful votes
February 3rd, 2014

Absolutely love this site. Being a blogger, I want sites that are truely trustworthy. They do stand behind thier products. Find everything you need and not have to worry about fakes!

Thumbnail of user tinas38
3 reviews
16 helpful votes
September 29th, 2014

Best customer service I have ever experienced! Had bought a puffer jacket and when after a while the lining was snagged, they offered me a brand new jacket and a coupon. Communication was perfect, and they were easy to get a hold of. They even send me a letter afterwards thanking me for being a customer. I couldn't be happier.!

Thumbnail of user leslieb29
7 reviews
9 helpful votes
June 24th, 2013

I visited the Coach store last month for Mothers day with my family. The sales associate that helped me was absolutely amazing. She was super knowledgeable, kind, and wonderful to work with. We ended up buying a few extras just because - I've never had such amazing customer service in all of my life at a retail store. Macy's and Nordstrom's (especially Macy's) has nothing on the Coach customer service.

After my purchase (over $500) I received a thank you card - hand written by my sale associate (I think her name was Natasha... I can't remember her name and don't have my thank you card on hand) as well as a $50 gift card to shop free at my next visit plus a follow up call to make sure I was 100% satisfied with my experience and purchase.

Amazing service and products. Now I know why my Grandmother shopped at their store and not one of the larger retail stores that carries the brand.

If you haven't' been there yet you're missing out.

Thumbnail of user anas192
12 reviews
36 helpful votes
May 22nd, 2013

I love coach. This site is definitely worth checking out. They have gorgeous shoes, purses, and handbags. There are often great sales on the site, and if you spend $150 or more the shipping is free.

Thumbnail of user lanef
121 reviews
355 helpful votes
January 5th, 2012

I have shop with coach since I was a child. They have an online presence that is faked and copied so you have to stay frosty and be aware https://www.coach.com/ is the only real site and it can link you to the real outlet which is copied crazy. I see a change in the quality of coach and that they are trying to improve and stay current. I have received great customer service online and in the stores. Coach will repair a real coach product so always buy the real- they have good warranty.

Tip for consumers:
Make sure you are on the real site, the 800 number works and you are speak to coach and the lock is on when you order.

Products used:
Shoes, coats, bags, jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user venitaw
3 reviews
5 helpful votes
May 10th, 2012

You can find a Coach outlet store near you from this site, by using their store locator feature. Ordered a purse from this site. Excellent condition. If it's a fake, it's a darn good one. I think this site is legitimate.

Thumbnail of user elenah
6 reviews
16 helpful votes
November 21st, 2010

The official site for Coach products. Right now they have special collections put together of gift ideas at all kinds of price points starting at $100 or less with printable wish lists.
Purchases of $100 or more get free shipping right now. Added bonus if you like Coach shoes - they have an online shoe sale going on with selected styles etc at anywhere between 20-60% off.
If you're l; ooking for a discontinued style, or need to have a strap replaced on your Coach bag or repairs done on any Coach product give a ring to the toll free Customer Service number on the site. The experiences that I've had with their Customer Service so far have been decent & they can often help you out.
The site has posted too, information that ukCoach.com & several other official sites will be up & running very soon. Check at Coach.com for further info.
You can report Coach counterfeits here also.
For those interested in finding out whether or not a site is selling genuine or counterfeit Coach products, this is what 'Reporting Coach Counterfeits', paragraph 2 states:
"The only avenues in which Coach offers its merchandise for sale is via 1) Coach stores; 2) Coach factory stores; 3) Direct Coach catalog sales; 4) Authorised Department stores; 5) Authorised specialty stores; 6) Limited duty free locations; 7) Corporate accounts, and 8) Our website Coach.com"
The site has regular sales on different Coach merhandise. It's worth signing up for email notifications. Alot of times their sal price is actually less than what the counterfeit junk would go for.

Thumbnail of user sl11
2 reviews
4 helpful votes
October 22nd, 2010

This is the real coach on line store with the real brand.

Thumbnail of user summerd1
2 reviews
5 helpful votes
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About the business

Shop COACH, The Original House Of Leather, For Luxury Bags, Wallets, Ready-To-Wear & More. Enjoy Free Shipping And Returns On All Orders.

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