I had a long text about how $#*! this is but its all good now
Still though, i wasn't able to log into my user after ordering which made me incredibly suspicious
I ordered 2 xxl hoodies that were supposed to be fleece material they arrived after 3 weeks and they fit my size 6 grand daughter they are made of cheep nylon rubbish
Knockoffs Dont buy from these guys! They are selling China duplicate products that dont work! Trump need to go after this company!
I have yet to be impressed by them. I purchased clothes and nail supplies from their website. I did receive each package I have ordered. The quality is very low. You really do get what you pay for. Or even less. I would say Forever21 has better quality, which means something.
A huge turnoff for me is how unreliable the reviews are on the website. I wrote reviews on the items I purchased. The reviews were supposed to be verified before posted public. Only the good reviews went through while they prevent any bad reviews on any product to be posted. This was just shady and poor business practice. You can't see the product in person so I usually like to look at other customers' reviews. Hence, there's barely any reviews on any products and if there is, they're usually short and brief. Definitely not helpful. I wouldn't recommend this site to anyone unless you're looking for some really cheap (in terms of quality) stuff you want to try. I personally don't think it's worth the time since shipping is very slow.
ABSOLUTELY DISGUSTING!
Save your money - shop elsewhere!
I want my money back!
Things take forever to arrive. And arrive in dribs and drabs.
Watch was broken.
Trench coat looked NOTHING like the picture.
Overcoat ripped the first time I tried it on.
Fabrics are flimsy, thin, see through and just NASTY.
Sent 2 of the exact same item.
A TOTAL WASTE OF MONEY!
And shame on me I ordered twice from them.
Where's my $200 REFUND CNDirect?
Order numbers:
CN*******
CN*******
Sorry to bother you, i am Echo from Cndirect and in charge of the after-sale service. I'm so sorry to happen like that, can you pls provide us your order number and order issues to us by aftersale solving email box via orders@cndirect.com, we will confirm the problem you meet and make a better solution for you, and pls note the title as about the reviews from Sitejabber, so that i can find your email earlier and solve for you asap, wish you give us one more chance again, thanks for understanding.
We are truly sorry that your experience with Cndirect did not meet your expectations
But we really want to solve the problems in good condition and meet your sanctification.
Yours sincerely,
Echo
Customer Service Department
I order five items from them. They emailed me that one item was out of stock. When I received my package about three weeks later, one item was missing. I thought there would be another shipment. When it didn't arrive, I contacted customer service. The rep told me that all items were mailed in the same package. I explained that one was missing. She told me that "maybe the customs check the parcel, but forgot to put all items back in, dear, in order to protect your profit". (Exact words). I angrily told her that there was no evidence of the package being open, besides if customs open a package they would put a note indicating that it was inspected. I asked for a replacement which was refused with her again insisting that the item was shipped. She said that that they would refund my money. Two weeks passed there was no refund and no more emails from them. I have again contacted their rep and is demanding my money.
Don't buy from them unless you want to be fighting to get items you purchased or trying to get your money back!
Dear customer, this is Cici bother you again, i checked for you and extremly sorry for the mistake we made, we already noticed that and apply full refund to you of the item you didn't receive.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
I got the second order delivered, I am impressed, very! The product was packaged well with an amazing product. My neice will be ordering too, they all love it at home.
Dear Anderson, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
M
DO NOT ORDER FROM
THIS COMPANY! I placed an order and paid for expedited shipping. Never received the items and never got any kind of update. They have no customer service number and when I emailed and finally got a response they said they couldn't find my order and then said they didn't have it in stock and the shipping time starts whenever they feel like sending the product! Lol I had to dispute with my credit card. STAY FAR AWAY!
Best style and great quality products, I have purchased various products from here for my entire family and all of them are much thankfull to me for such a nice brand.
Dear Amy, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I got what I deserved, read reviews and still hoping on getting the fingerlings my card was charged and no fingerlings biggest Scam!
Can even rate with one star.
Fast shipping, great quality, and amazing service. I've ordered several things from this website and was always pleased with my order. Will order from again!
Dear Jakayla, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Fingerling bait and switch, ordered fingerlings received happy monkeys and every box was damaged. Their link to contact us does not work their phone number is bogus.
Hello, I contacted you a few days ago regarding a jumper I ordered from you that hadn't arrived and had no email of a tracking number but only now have I received your reply - I'm afraid I have no information about an order/tracking number but the money has been moved from my account - sorry that I've only just replied
Dear Georgia, this is Bree from cndirect.com, Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!
How long does it take them to ship off items? Because I ordered from them a week and a couple of days ago and I haven't received my items yet not even a email
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
I bought iPhone 7 from cndirect and my experience was awesome, I received the phone within a week, the phone was a real iPhone than what I expected from online stores, I can tell you that my experience with cndirect is awesome, this is the first online shopping that has ever make me exited, I love cndirect and I recommend them to everyone.
Ordered a fingerling and got a happy monkey, this company is a bunch of crooks, they should be shut down for false advertising. They have removed the monkey from there website now.
Its scam stay away
I order clothes for 350$
And they didn't send for a month they give me a false track-number for fed-ex every time i e-mail them they say you will have it soon and i have nothing
Dear, i am really sorry for the delivery problem, and beg your forgiveness. But i need to mention, if your shipping method is china post without tracking number, then there will have no tracking number for you. Did you received your order in the end？ if still have not received your order nor refund, could you please kindly contact orders@cndirect.com? provide your order number, we will check the problem for you, and give you a solution. Please do not worry.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
They are surely heading toward a bankruptcy. Want to hear a good one?
If you open a dispute, their system will refuse to refund you. So they say.
If you have money to waste, buy from them.
I had the opportunity to use this website and it was such a good experience. The swim suit I ordered came in the perfect size and was of high quality. The price was also good. I loved it.
Dear Angela, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
A week to process my order and they won't respond to my emails. This website is fraudulent they only took my money and will never ship my merchandise. What a shame
Dear, i am really sorry for the long processing time, and beg your forgiveness. But dear, normally we need 2-4 business days to prepare the order to control the quality. Hope you can kindly understand.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
Overview
CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CNDirect most frequently mention customer service, happy monkey and credit card. CNDirect ranks 235th among Wholesale Clothing sites.
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- Shenzhen, WMID, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Erica, this is Bree from cndirect.com. About your size question, firstly I would like to explain some tips about the size.
As we're online store in China, and all of the dresses based on Asian size. We mention it on each item page to remind our customer. There are different countries size chart for reference. Please according to your country standard to choose the suit one.
And all of the item page with size measurement which also can be compared.
If you had compared with, but the size measurement is wrong showed on our site, please kindly provide us some photos about the wrong size measurement. We will confirm and solve it until get your satisfaction.