Shipping is fast but I ordered a shirt it was a white elephant shirt it smells like cigarettes and it had stains on it with a piece of hair on it. I'm throwing the shirt away!
You burn in hell i will suit you
I will tell PayPal about you
I hope they close it for good
Tell the hole world to not buy from theme
Scammers and rippers
They have one person for customer service with different names including this name "charles" do not deal with theme
My worst experience ever
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
The dress I bought from CNDirect was a perfect choice for my sister. She was overwhelmed. Thanks CNDirect!
Ordered fingerling monkey, got a fake. Damaged package, one of 5 showed up a month later. Package was so damaged. Was supposed to be a Christmas gift. Very disappointed!
Through my experienced this website i order 19pcs of dress on november 22,2013 after i pay payment in my order they msg ne in my email and said that my order on process i will recive after 4-5 days but after i nver recieve my order so i msg this website to ask why my order not yet come they reply my email and said it will delive in my home on november 28,2013 but still my order not yet recieve then again i email this cndirect website they reply on my msg and said the they dnt hve shipping in hongkong and they will refund my payment but until now i nver recieve my money. I email them but i nver got any response from them... So i suggest to all customer or person dont buy any product in this website you only wasting your money... pls beware this website cndirect and dresslink.com are one...
Could you please tell me the order number? Our service staff will check order status for you.
I ordered 4 hoodies for $7 each. I ordered larges for small women. My order arrived within 3 weeks and the quality of the material was cheap. I got what I paid for!
Dear Eve, this is Bree from CNdirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I buy a thing and when i buy it i see out of stock. After 1week for talking with support and he tell me that will refund my money
2weeks still no refund
And cant refund to me just 2$...
Dear Mouad, this is Bree from cndirect.com. Firstly, so sorry about the out of stock problem. Please kindly provide your order number here so that I can check your refund for you as soon as I can. Secondly, Please gave me a chance to explain the our of stock problem. Now is sales season and our items sells so fast, some items out of stock after you paid your order. Our company will improve the stock soon, I sincerely apologize for this inconvenience and beg your forgiveness. I will be here waiting for your order number and check your refund for you as soon as you rely me. Have a nice day!
I make an oreder and choose the shiipping by aramex and i dont find the tracking number 4 the order and when i called aramex they told me that i must have the tracking number
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
No complains at all. I got my products timely.The price of the products is less than others. They are so responsible and quick workers. Well done!
Dear Natalie, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
It took a month but really happy and about to order my winter wardrobe. I take back my negative review... Thank you
Dear customer, at first, we are legal company, we have warehouses in USA and Germany now, could you please provide the order number to orders@cndirect.com?
Charles will check for you, it maybe delayed by the Christmas holiday. Please don't worry.
Price 5/5
Quality 2.5/5
Shipping length 4/5
Shipping charge 1/5
You get what you pay for. Sizing is small because of asian sizes. Okay in my opinion.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
DO NOT BE FOOLED! This company out of China does not sell genuine products.
My order of a Fingerling was "out of stock" so I asked them in writing to cancel it. Got an email from Shirley Zhang that it was shipped, with a fake tracking number. When I responded that I had cancelled that order, and the tracking number was no good, she gave me another tracking number and said it was too late to cancel. The second number was also no good. I told her I had canceled in writing immediately upon being notified it was out of stock and she said if I wanted to return it, per their policy I would have to pay for shipping it back to them, and then they would only refund the product price, and not the expedited shipping cost that I paid extra for.
I filed a dispute with Paypal, who after a few weeks said they "could not find in my favor" but with no explanation why.
I have since appealed that ruling, as I just received said item, which is not even a Fingerling, but some knock-off they call a "Happy Monkey" This company is practicing fraud. The original photo on their site was of an actual Fingerling, and my receipt states Fingerling, but that is not what I was sent.
Now they have these fakes on their site listed as "Purple Finger Intelligent Interactive Toy" Complete Rip-off, and I hope Paypal does the right thing and returns everyone's money.
I'VE BEEN BUYING A COUPLE OF PRODUCTS FROM THIS AWESOME ONLINE STORE FOR SOME MONTHS NOW. I HAVE NEVER BEEN DISAPPOINTED...
I'M GLAD A HAD AN AWESOME EXPERIENCE.
HIGHLY RECOMMENDED
Dear Kate, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Bought 3 fingerlings. Knock offs. Packages were damaged and 2 did not work. Not worth my time to try for a refund. Do not order from this company!
I purchased 8 shirts for $15 each. My order arrived within 3 weeks and the quality of the material was good. I got a good bargain from CNdirect.
Dear Nancy, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I only ordered $20 worth of stuff (thank goodness) because I was skeptical of the website but I had watched a video of my favorite youtuber unboxing her items from this website and everything looked fine so I decided to give it a try. I ordered a halter top in 2 different colors, both in a small and received 2 extra large shirts, a black body suit that fit decently if I tied the straps but gave my body a RASH everywhere the fabric laid, a white bralette that looked like it was made out of styrofoam and fit huge for a size small, and lastly a pair of sunglasses that had one broken leg that did not come out all the way. I was unaware that it was painted over in the position so when I attempted to open it with a little more force the lens popped out and the leg snapped off the sunglasses! TERRIBLE QUALITY ITEMS. And can we please talk about their unprofessional responses? They can't even speak English! SO UNPROFESSIONAL. Never again. Save yourself. And CNDirect? I dare you to answer me with your garbage English. Hopefully, someone takes action and sue's this place for everything they have.
This company is a scam. They advertise the original Fingerling and send you a cheap know off called a Happy Monkey. There is no such thing as customer service. DO NOT BUY FROM THIS SITE.
Those people are f****k scammers it's been 3 months since i ordered from theme
But till now i got nothing
And stupid reply from theme
Dear,
Sorry to bother you, i am Cici from CNdirect and in charge of the after-sale service. And i have noticed your review about the order which you haven’t received. Could you please tell us what's wrong? Could you please kindly contact orders@cndirect.com? provide your order number.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department
Ordered 8 so called Fingerlings and rec'd only 4. All 4 were smashed in shipping. Do not want the other 4 to be shipped. Want a full refund!
All the 5 star reviews are fake. I ordered fingerlings and they were fake, poorly packaged. I will get a refund. These arent even worth returning.
Overview
CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CNDirect most frequently mention customer service, happy monkey and credit card. CNDirect ranks 235th among Wholesale Clothing sites.
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- Shenzhen, WMID, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear, i am really sorry for the problem, could you please kindly provide your order number, item number and pictures to orders@cndirect.com? we will check the problem, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici