ClockCanvas

I had the pleasure of dealing with ClockCanvas. This online business has proved to be trustworthy not only for the credibility of the beautiful products they show but also for the professional communication with customers. Very good quality of products. The customs services were professional and ready to reply to all inquiries.
ClockCanvas is a a remarkable place to buy from on all levels.
Thank you for adding a touch of beauty to our homes.

I have purchased several paintings from Clock Canvas over the years and have always had an amazing experience. From the price, the quality of the pictures, and the customer service. I'm so happy with my art, and I've recommended this company to several friends!

I like the product in general but I think for what you get the price isn't justified. It's a standard canvas on a wooden frame, you pay for the individual motive. As my order and the selected picture has an emotional value to me, it's fine for me, but I think the price is quite high. Quality is good, not perfect, but good. I would describe the finish as semi-gloss, the black / dark colors aren't really dark in direct sunlight. Also, be aware of any import fees as I was confronted with an additional 10€ for the import to Europe.

As I expressed to Jessica not sending confirmation # to the ordering individual is very problematic! In other words you need to rethink only sending it to the Email associated with the PayPal account. My entire family uses the same PayPal account!

Packaging was pieces of cardboard placed in jigsaw-like pattern to make cover the product.
It was NOT all covered. There were gaping holes in packaging.

They will not email me back after many inquiries. No phone call back didn't even say their name. Will turn into BBB. They said they would give me credit on my return but never heard from them again.

Been waiting three weeks for tracking information. Nothing. Customer service inquiries have provided no information.

The first print was sent with a frame I had to assemble Some of the pieces for the frame were missing and while I could have fixed it the canvas didn't fit into the frame So they sent a smaller version already framed and the colors were muted and very washed out No vibrancy at all compared to the image online Quality control issues So I paid for the large one that wasn't possible to display and the second smaller one as a replacement is nowhere near as vibrant as expected They wouldn't refund me for the first one

Order was delivered well over a month late! My credit card was charged before item was received so I opened up a depute. I requested to cancel before item was received. I was told it was coming. When it was received I requested they send me a free shipping label to return. They told me it was not in their return policy. Clock Canvas then proceeded to lie about the delivery date, call me a liar and someone who fraudulently tried not to pay for their order. I have multiple emails about this. I am so disappointed in their response to a customer who has used them before. I will never use them again and would like to spread the word to others!

I ordered framed pictures 16 days ago. I was told by the website that I would receive my package within 5 days. I emailed the company (after failed attempts to speak to someone) and days later received an email stating- "Our shipping partners are a bit backed up but your order has been processed and packaged" That was six days ago. Still no word on where my package may be and when I track my package, it states- "order ready, cannot determine appropriate carrier for your tracking number" I'm not sure what this even means but this company has made a simple order incredibly difficult. This was a gift in addition so even if I do eventually receive the package, it's essentially too late. Do not recommend this company!

The Products are very cheaply made and well overpriced. Their customer service is terrible as you get a different person every time and it can days to get a response between emails. I have a damaged frame and Print but overall the 3 prints were not amazing and I wanted to return them. I am still trying! In the meantime a clock I ordered is spray painted gold looks cheap has dent marks and scratches. Really wish I had not made taken my chances with them.

I ended up returning the 3-piece set since it clearly did not match what was advertised and the company is refusing to refund me! My wife had shipped the items back to them, but she threw away the USPS receipt with the tracking number. They obviously received the items back as it was shipped to their provided return address, but they're not admitting to receiving the items because I can't provide the tracking number.

They don't seem like a large company by any means since they never answer their phones and the same 2 people always email back, so you can't tell me they're too busy to find my returned package. Absolutely ridiculous!

Packaging is bad, chances of your package being damaged in shipment is high. Customer service is slow, located in the USA. You can't contact them over the phone, only e-mail. They are not willing to pay for returning shipping costs. Everything is overpriced.

Don't waste your time or your money. Cheap frames. Horrible customer service. If anything happens to your prints they will blame the courier and follow that policy. You won't be getting a refund. So in other words they've adopted a "not our fault" approach to customer service.

I had ordered a wall clock from ClockCanvas for one of my girlfriends bridal shower gift. It's been 15 days and the tracking just shows that the package has arrived in Canada. When i call DHL they asked me to contact the merchant and lo and behold there is no human interaction. Its just a bunch of automated emails from this fake Dave person. I feel so frustrated. I see so many people have experienced badly with this company. Is there a way we can take them to consumer court?

I bought artwork that was $300 and the art work looked nothing the same! When I emailed them they said it can vary because of screen color differences lol yeah. Right! I've bought so much art work and this site is not recommended! They wouldn't even provide free shipping back even though their garbage artwork was printed in such terrible quality! Please buy it from somewhere else… I buy a lot of art work from online and really have had no issues but clock canvas is terrible! Stay away! I posted what their picture had and what I got…

I would give it no star if I could! SCAM Website. Terrible quality products that are incredibly overpriced. Offer no refunds or returns. AVOID!
I paid $150 US and received a clock that does not move, and the clock looks cheap/poor quality. Dave from the customer service is giving me a hard time when he heard that I want a refund. He refuses to attend to what a customer wants and doesn't take any responsibility for the defective product, and refuses to pay for return shipping costs. Sent multiply emails to Dave, and he still does not want to address the issue.

I would definitely recommend them to others. They email us right away. Provided a tracking #. Packaged arrived in a timely matter. It was well packed. And the picture was exactly like it was on the website.