Clinique Reviews Summary
Clinique enjoys a strong reputation for its high-quality, science-backed skincare and makeup products, which many customers find effective for various skin concerns. The user-friendly website and personalized shopping experience, including virtual try-ons and tailored recommendations, are frequently praised. However, significant concerns arise regarding customer service, particularly with website functionality, order fulfillment, and responsiveness. Customers have reported frustrating experiences with delayed shipments, incomplete orders, and inadequate support during issues. While product satisfaction remains high, the company must address its online service shortcomings to enhance overall customer experience and loyalty.
This summary is generated by AI, based on text from customer reviews
Tremendous products and variety selection. Takes to give you the products you need after asking questions of concerns and what products you're currently using.
I think this brand is a really good one! I have got a mascara of this brand and it works really well. The mascara holds all day without any problems. I found it really comfortable. So its price worsts to by such mascara.
I am extremely frustrated. On Nov 28 I placed an order. It accidentally went through without the promo code for 30% off so I immediately called customer service. It took me 45 min to get through, then I spent 55 min on the phone for the woman to tell me her computer wasn't working. I then sent an email. In the meantime I tried live chat. There I spent 1.5 hrs waiting about 20 min between each time the woman responded to me, she got snarky and told me she was working with someone else's problem (then why is she on the line with me?) and after all that she disappeared. So I waited again on live chat. I finally got a man who told me my best bet was to cancel the first order and reorder all my items. This is what I did. He told me he would cancel the original order. I saved the transcript just in case. Then I reordered everything with the promo code.
Today I got an email saying the 'cancelled' order has been shipped. So I called again. This time the woman immediately tells me to just wait and see what I get charged for, since both orders are still pending on my credit card. I asked her to please at least look up the orders. She couldn't even find them. She told me she has no way of knowing and just repeatedly told me to wait and see what happens.
What exactly is customer care for? My first order was obviously never cancelled. And now it looks like I'll recieve them both and have to send it back, assuming I can get hold of someone that will help me.
This entire experience has been maddening.
As with any kind of cosmetics, Clinique products have always been my go-to brand. The organisation is powerful and stands behind all their goods. Their goods are fantastic, often of great value, and many customers will engage in promotions. I can't ever recall being unhappy with their goods in the many decades I've used Clinique. I have tried several Amazon cosmetics, but I have always stuck to Clinique.
I have been using clinique from 5 years now. I am so happy with the results I have achieved. Great for oily skin!
Love Clinique! It has products for all ages and skin issues... and all products are very amazing!
Clinique is having a wide selection of products and their quality is good. I bought some skincare products and it is really food for my face removed the spots.
A year ago, one of my friends introduced me to Clinique and I bought a couple of their skincare items and it feels so good on the skin and keeps it soft and subtle during the day and overnight. Their lipstick is pretty good, too,
Clinique's products are fit for my face, and I want to recommend their products to my friends. I think different skins need different products. And I know the products from one brand can not fit for all people. But almost all the Clinique's products work well on my face. So do recommend.
I didn't like Loreal. My mom always uses the cosmetics of this brand. I tried it a few times but it is poor quality for me.
This company is the best in the area of cosmetics. I use only their mascara and cremes. They do not cause any alergie. I'm satisfied
Bought some sparkly eyeshadows, they are the most beautiful ones I ever had. Already planning to order one more as a present to my friend. I'm sure she'll love it. Thank you.
I always got some itching after using some products but then i found Clinique and It really works amazingly.
Now, I am acne free and my skin is oil free... after using it on regular basis.
Love their skincare products! They have great advisor tools online & in store beauty advisors. They are wonderful with matching the appropriate products for your skincare needs. Oh, and their mascara is fabulous!
I have been looking for something like Clinique for years. My skin has never felt and looked this beautiful since I purchased a few of their skincare products which lead to me getting pretty much everything they have on their line lol! Thank you so much Clinique. I seriously don't know what I'd do if I had to live without you again!
My skin is always so dry, even in teh summer. I tried Moisture Surge 72-Hour Auto-Replenishing Hydrator and you know it's perfect. My became in a much better condition. Besides, it costs just $21.
Canceled my order without contacting me. Live-chat person can do nothing. I a, awaiting a phone call in 2-3 business days. Awful customer service. No contact with Clinique
I have ordered the Moisturizer from Clinique and what could I say. It is so amazing as I have a dry skin, it gives me proper nourishment throughout the day.
אני מאוד ממליצה על! ALL ABOUT EYES קרם עיניים עשיר המטשטש עיגולים שחורים ונפיחות
קרם עיניים רב תכליתי לטיפול בעיניים נפוחות, עיגולים כהים וקמטוטים. פורמולה מסייעת לקיבוע המייק-אפ מבלי שיימרח. נבחן ע"י רופא עיניים. יעיל. פשוט. בטוח. המוצרים של קליניק תמיד מועשרים במרכיבים המספקים תוצאות מירביות, ללא גירויים. נבחן לאלרגיה. 100% נטול בישום, לאחר שבועיים כבר הבחנתי בשינוי
About the business
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members