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CliniqueReviews 258

3.6
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Clinique Reviews Summary

Clinique enjoys a strong reputation for its high-quality, science-backed skincare and makeup products, which many customers find effective for various skin concerns. The user-friendly website and personalized shopping experience, including virtual try-ons and tailored recommendations, are frequently praised. However, significant concerns arise regarding customer service, particularly with website functionality, order fulfillment, and responsiveness. Customers have reported frustrating experiences with delayed shipments, incomplete orders, and inadequate support during issues. While product satisfaction remains high, the company must address its online service shortcomings to enhance overall customer experience and loyalty.

This summary is generated by AI, based on text from customer reviews

service
50
value
47
shipping
41
returns
32
quality
43
Ukraine
1 review
2 helpful votes
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Super
June 18, 2020

I decided to use this cosmetic first time in my life. The quality of the mascara, bb cream and highlighter are awesome. Everythings lying on my face as I wanted. I was wearing cosmetics during the whole day and in the end, it was okay too.

Date of experience: June 18, 2020
Georgia
2 reviews
14 helpful votes
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After buying the clinic moisturizer for my face I would have to say that this product was not very good because it burnt my skin even though it was supposed to be sensitive skin ready. My skin is nothing to play with and when something like dramatically different moisturizer create dramatically worse facial appearance that is not ideal for anybody I do not recommend if for sensitive skin or any type.

Date of experience: June 16, 2020
New Jersey
1 review
1 helpful vote
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Quite good
June 15, 2020

Great products, I really love them, especially liquid foundation, which covers my skin and makikng the vision that it is the second skin. The mascara is also quite good, curling effect, but the price is quite high, I understand that products are so well and ingridients quite good, without SLS and sulfates, but everything is good.

Date of experience: June 15, 2020
RU
44 reviews
190 helpful votes
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Their product quality is certainly above average. Especially skincare products are great considering their price. Support there is responsive and ready to go above and beyond for their client.

Date of experience: May 27, 2020
Sweden
7 reviews
34 helpful votes
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Not for me!
May 9, 2020

I couldn't cancel an accidental purchase online 5 minutes after purchasing and the order I did actually want I get an email 8 days after placing it being told some of my items are out of stock and won't be shipped. Now I have to wait to get two shipments with god knows what in them and return them myself. Costumer service is super slow. I will be finding an alternative to Clinique they are not the only and best skin care product line out there.

Date of experience: May 8, 2020
GB
2 reviews
21 helpful votes
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Amazing
May 6, 2020

Your moisturizer is something to die for. I am really in love with it. Its texture, consistency and what not. Just love it

Date of experience: May 6, 2020
GB
2 reviews
0 helpful votes
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Excellent
April 29, 2020

Great products, I adoreeeeeeeee this brand! Fast shipping, everything is as advertised! :)) ))))))))

Date of experience: April 29, 2020
Ukraine
1 review
9 helpful votes
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I tried several products of this brand and found them pretty cool. The mascara is a really good one. It makes a great effect and you can wear it the whole day and it doesn't crumble on the cheeks.

Date of experience: April 27, 2020
Brazil
1 review
0 helpful votes
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A minha esposa usa alguns produto e ela recomenda para todas as mulheres que gostam de produtos de qualidade

Date of experience: April 13, 2020
Viet Nam
2 reviews
2 helpful votes
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Beautiful skin care
April 10, 2020

Great product, optimal skin care, girls should use, very good for health too. The quality is perfect, a product probably a lot of girls look forward to

Date of experience: April 10, 2020
Florida
1 review
13 helpful votes
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LOVE-LOVE-LOVE
April 7, 2020

I really adore all the products of that brand and recently has bought the foundation called Beyong Perfecting Foundation and was pretty surprised that this one is even better than Anti-Blemish Solution, that one which I used previously.
The palette of shadows is so huge, so it is quite clear that even one shadow will definitely fir your skin and there will be the result of so called "second skin" like yours but much better, with no imperfections. This foundation looks natural and improves my skin, moreover it doesn't clog the pores, so it will be good even for girls with combination skin and good solution for dry one, because it is so moisturizing

Date of experience: April 7, 2020
GB
1 review
1 helpful vote
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BAD IDEA
March 28, 2020

WHY O WHY DID YOU DISCONTINUE THE ORIGINAL AIR KISS LIPGLOSS? THE NEW VERSION IS A SHAM WASTE OF TIME THE OLD VERSION WAS WONDERFUL AND I USED IT FOR YEARS. PLEASE LISTEN TO YOUR LOYAL CUSTOMERS.

Date of experience: March 28, 2020
Germany
1 review
9 helpful votes
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I bought presents for my mom and sister at this shop. That was some skin and hair cosmetics for daily usage. The parcel comes on time. All the products were packed well. As I understand the quality is also good.

Date of experience: March 24, 2020
Colorado
3 reviews
27 helpful votes
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Skincare's complete skincare systems are the best thing. I've been using them since college (it's been several years now) and I won't use anything else on my skin from their cleansers to their clarifying lotions to their moisturizing options (night and day, SPF and without). My skin always looks clean and moisturized even when traveling to drier areas and more humid ones.

Date of experience: March 23, 2020
China
2 reviews
3 helpful votes
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Great Purchase
March 15, 2020

I shopped at the Clinique. It's a great skincare product. It was an experiment for me, but now I can't wish anything better.

Date of experience: March 15, 2020
Ukraine
3 reviews
1 helpful vote
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Best cosmetics
March 14, 2020

I've bought night and day cream. It was an experiment for me, but now I can't wish anything better. I'm very satisfied with these cosmetics.

Date of experience: March 12, 2020
Virginia
1 review
6 helpful votes
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DO NOT RECOMMEND
February 19, 2020

I have used Clinique all my life and their products are great. Clinique.com has the worst customer service. I've been trying to redeem a gift card for over a year and their website is faulty to where it doesn't take it and tries to bill my credit card instead. I have called about five times about the same issue and there phone agents are not knowledgeable, unprofessional and if they don't have an answer to my question, they hang up.
Today was the last straw! They now are saying they are having system issues and are unable to take the gift cards. What happened the last four times I called? This is daylight robbery!

Date of experience: February 19, 2020
GB
1 review
0 helpful votes
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Great one
February 11, 2020

It's a great skincare product. I shopped at the Clinique Counter at Macy's in the Christiana Mall in Newark Delaware.

Date of experience: February 11, 2020
Finland
6 reviews
3 helpful votes
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Good products
February 1, 2020

Have been using many Clinique products for years: face creme, moisturizers, foundations, mascaras (curling one is my favorite). My skin doesn't complain)).

Date of experience: January 31, 2020
GB
4 reviews
21 helpful votes
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I like them
January 29, 2020

I think they work well. I have young skin so maybe not much is needed of them. But anyway, good products. Makes my skin feel nice and smooth especially after a night clubbing.

Date of experience: January 29, 2020

About the business

Shop the official Clinique website for skin care, makeup, fragrances and gifts. Read reviews & get Free Shipping today. Allergy Tested. 100% Fragrance Free.


clinique.com
Founded in 1968
New York, NY
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