My son is very happy with his glasses. I was a little concerned as his prescription is very strong but his glasses were perfect and look great on him.
I am a old customer of Clearly and I can say with conviction that Clearly never disappointed me. I always get better pricing with good quality products.
Thanks Clearly
I love my glasses so much! The only issue i had was with the shipping process, the associates were very helpful and resolved my problem very quickly. Thank you!
I ordered my contacts Monday evening and I was surprised when they arrived Wednesday morning. And I didn't even order it express. And the little treat was so cute!
The shopping experience was quite good. They arrived quickly and the prescription seems perfect. The frames look good, and so far seem to be very well made and sturdy.
We're thrilled to hear that Kim! We're proud to be able to provide quality products at affordable and great pricing for all our awesome customers, and we look forward to 'seeing' you again soon! If there's anything we can help with, please feel free to reach out! - Team Clearly
The glasses which I received are a bit smaller than I was expected but their glasses are very clear.
I will order another pair for christmas gift for myself.
We are sorry to hear that it was small. You might want to check this link for your future reference on how to make sure it will be a good fit: https://www.clearly.ca/thelook/how-to-buy-glasses-online/. We'd love to be able to help out when things don't quite go as planned and one of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
Love the frames and how the fit a wider female face. Also lense quality is great and service was as quick as expected. As quick or quicker then optometrist. Also like the online convenience.
My glasses came quickly and they are light on my face, which I was looking for. They are just a bit darker than I expected. I thought there would be a bit more purple on them.
HI Tammy, thank you for your review. We appreciate your feedback on this. We're sorry to hear that the lenses were not what you had expected. We want our customers to love the products they receive from us, so we're happy to help make this right for you. If you are not fully satisfied with them and they are in their original condition, we have recently extended our free return policy to 60-days. Our customer service representatives would be more than happy to help you find a pair that you will love! You can reach out to us through Live Chat or at 1-866-414-2326. - Team Clearly
It was great being able to try the glasses on virtually. I had a little trouble with my prescription but got a call quickly to help. The glasses arrived quickly and the prescription seems right on!
With my last order and after some rigorous negotiations I was able to get some replacement contacts that were finally the right size and prescription. They did not replace the entire order just one box. It was only the right eye I had a problem with. Now I am into my replacements and again I am having problems with the right eye. This happened some time before the last problem I dealt with. The right lens is too thick and now they are ripping one after another. Just the right eye for some reason. The left is fine. It is not me it is the lens. I will admit that I am worn out with Clearly. I don't know why there are so many problems. I have been ordering from them for years and it is only in the last couple of years that I have had issues. I am more than ticked off with this company. Tonight I ripped my 3rd lens in a week. They sort of sent me a message asking for details but I have never heard back. Look guys I recommend go to your old fashioned eye doctor and order there. Dealing with Clearly is damn hard work and for me it is just not worth it.
Clearly was so awesome with my prescription. I had made a mistake when ordering and they refunded my glasses and made me a proper pair with in a week. They are amazing. Thank you so much
My glasses are too wide and I am unable to to have adjusted due to when I called you I was advised the frames cannot be warmed to fit my head. So I am very upset
We're so sorry about this poor experience, Jodie! We'd love the chance to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
I messed up on my order and lost it. Clearly tracked my order down and sent it to me without delay. Thank you to the great representatives at Clearly customer service.
Hi Debra, thanks so much for your review. We really appreciate you sharing your experience and feedback. It's great to see that our Customer Service team was able to find and send your order! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The site was very easy to use, the glasses arrived quickly, I just wish the arms of the glasses could be adjusted because they slide down my down all the time
Hi Tanya, thank you for your review! We really appreciate the feedback. When it comes to getting your glasses adjusted, we recommend visiting a local optical shop where they can safely and quickly adjust your glasses for you. (Just be sure to give them a call first to confirm if they're able to adjust your Clearly glasses.) Otherwise, we have this blog article for how to safely adjust your glasses at home: https://www.clearly.ca/thelook/how-to-adjust-glasses/ If there's anything else we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again real soon! -Team Clearly
The first order was wrong and when I phoned the customer service person they made it right and helped me return the glasses. The second order of glasses are working well
The website is easy to use and the products I ordered showed up within a couple days. I have ordered from here a few times and have been happy with everything!
Great service, I love my glasses, the fit and look are just what I wanted. The process was simple, the delivery was quick and, of course, you can't beat the price.
Glasses arrived a week before original ETA and came with a very nice glasses case (which was not included with previous purchases so this was a nice perk). Loving the frames!
Great product. Excellent service!
I live the selections and the quality i get for the value pricing. Terrific service if needed. Love trying on virtually!
My orders are always filled accurately and are received in good time.
Prices are always competitive and often offer discounts.
Great company to deal with!
Hi Janice, thanks so much for your review! We really appreciate such thorough feedback, and we hope to 'see' you again soon! -Team Clearly
Overview
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 4th among Contact Lenses sites.
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- Vancouver, British Columbia, Canada
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Business History
We are relentless in our pursuit of the latest optical innovations, from contact lens technologies to breakthroughs in eyewear design. The ever-evolving nature of our product inspires us, and will always drive us to find you your perfect fit and help you see amazing. We believe in improving lives by improving sight, and with the launch of our Buy One, Give One mission, for every pair of glasses purchased, we're able to donate a pair to someone in need!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are very happy to know that you had very good words to say about your experience with us. Thank you very much for sharing them with us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - AQ