It is the first time after about 20 years I can see as I should.
Easy to navigate website and my last order was saved. Very quick dispatch and delivery.
I will order again from you, very good service at the contact center. Thank you!
First time user and I'm very satisfied. Site made ordering easy and good value overall.
Thanks for the great rating and review Marir! We're glad to hear that you're finding our website easy to navigate through! We want the entire process, from finding, to ordering and receiving to be as easy and efficient as possible for all our awesome customers! We're looking forward to 'seeing' you again real soon! - Team Clearly
Went to store to try on glasses, sales girl was very helpful. Delivery came fast
Hi Erin! Thanks for the terrific rating and review! Looks like we nailed it on all fronts! We're looking forward to helping you find that next great pair real soon! - Team Clearly
Never had a problem. Have been buying contacts from Clearly Contacts for years. Very convenient.
Great stuff. Always come on time. No complaints on my end. Will begin subscription service
Great, it was how I found my glasses.
I really like them.
A Coach Lover
The glasses are a bit tight through the temples not sure how to fix that.
Sorry to hear they're a bit tight, Donald!
If they're genuinely too small (pressing against the sides of your temples because the front of the frames are just too narrow), you can always avail yourself of our great 14 day (60 day during COVID!) return policy for glasses in their as-new condition. However, if they're just tight around the back of your ears, some gentle manipulation of the frames can make a world of difference, and is even something you can do at home! See our helpful blog article for a guide on adjusting your temples here: https://www.clearly.ca/thelook/how-to-adjust-glasses. - Team Clearly
My contacts came in 3 days and I was quoted 5-7 days! Excellent customer service!
Easy to pick the frame and arrived quick. And fit perfectly. Definitely will purchase again
I was very happy with the quality and the price. They are really nice glasses
Easy to talk with and super helpful. Glad I was able to resolve the issue
I thought I was getting free sunglasses. Other than that easy to order fast delivery.
Hi LuAnn, thank you for your review and feedback. We're sorry to hear of the confusions with the sunglasses promotion. We'd really love to help clear things up for you, so we'll be reaching out to you directly shortly. Please keep an eye on your inbox for us! - Team Clearly
I was shipped the wrong item and it was corrected within 48 hours. Thank you
These are maybe my 5th pair of glasses with Clearly and the quality and value
Have been ordering these from here for years! 10/10. Fast shipping, great product, great pricing.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
Wow! We're so glad to have been able to help make that happen Stanislav! Thanks so much for the great rating and review! We're excited to 'see' you again real soon! - Team Clearly