Great service, good buying experience. Had to return my first pair, very easy. Very satisfied!
Delivery went very smoothly and came before it was expected which was a pleasant surprise
Very satisfied with my new glasses. I love the contrast between the black and purple.
Clearly always delivers the best services. Always on time. Money well spent for quality products.
Great service. I have been using Clearly for my contacts for many years. Always reliable.
There were no problems, I got my contacts fast and they were easy to order.
The contacts ship to me rural community quite quickly and the price is very reasonable.
There was a very long delay,
but did arrive in good condition and good contacts
Thank you for sharing your experience with us, Ian. Your vision needs are important to us and we are so sorry to hear of this delay with your order. We really would like to see how we could make things right - someone from our customer care team will be reaching out to you shortly. Thank you for your patience! - Team Clearly
This was the easiest and quickest order ever! My glasses arrived and I loved them!
Easy to put in. Can get a bit dry by the end of the day.
Hi Nour, thanks so much for your review. We really appreciate the feedback! We recommend double checking with your eye care professional to ensure this is the right contact lens brand for you; they're able to make best brand recommendation for you based on your medical history, eye exam, and contact lens fitting, and ensure the lenses will be moist enough for you. We look forward to 'seeing' you again soon! -Team Clearly
Quality, on time and professional. Have done business with Clearly many times and always satisfied.
I'm so happy with my new glasses! Affordable, stylish, perfect prescription, and fit. So excited!
Great, use Clearly.ca all the time. Fast delivery, good variety of lenses. Good sales promos.
Thanks for the rating and feedback David! We make sure to have a wide selection available on our website to meet all of our customers needs and preferences, so we're thrilled to hear that you found exactly what you needed quickly and easily! We hope to 'see' you again real soon! - Team Clearly
The lens are incredible but the frame was not solid and center hinge came loose..
Hi Mohammed, we're so sorry to hear of this frustrating experience. We strive to provide quality products that our customers will love - we apologize that these were not indicative of this! We have sent you a private message to provide further assistance with making things right. Looking forward to hearing from you! - Team Clearly
Great deal for comfortable contacts. Order arrived in a timely manner and in good condition.
Thank you so much for your great review, Teri! We're truly happy to hear that you enjoyed your experience with us and appreciate your comment! The entire satisfaction of our customers is really important to us, and please don't hesitate to let us know if there is anything else we can do to make this experience worth 5 stars! - Team Clearly
Ordered contacts and they were exactly right and arrived early. Always love shopping with Clearly
Easy to order, less expensive than eye dr. The order actually came with Candy :)
Glasses were nice and looked exactly like the pictures, but they were a bit lose.
An excellent way to renew contact lens prescription, if you already know what you need.
Hi Paul, thank you for your review and recommendation! We appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Clearly has a rating of 2.8 stars from 5,200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and long time. Clearly ranks 5th among Contact Lenses sites.
Hi Rob, thank you for the great rating and review! We're sorry to hear that one of your frames had to be returned, but we're glad to hear that our awesome customer service team was ready and able to help process a quick and easy return for you! We look forward to 'seeing' you again real soon! - Team Clearly