I purchased my first pair of glasses online. Easy to order online, unfortunately I input the wrong prescription... My fault
Ordered three pairs of glasses. Arrived quickly and was exactly what I was hoping for. Way cheaper than what I was quoted for just one pair
Timely and easy ordering. I like that my information is stored in the system which makes ordering easy and seamless.
Order came in good time. I was surprised I had to pay shipping and handling. I thought it was included.
Ordering was easy. Contacts were delivered very quickly. Very happy with comfort of contacts. I will definitely be ordering again.
Excellent. Always was updated when I could expect my delivery. Was informed when there was going to be a delay.
The prices are good for exactly the same product I was buying at my optometrist and the delivery was fast
Great experience! The contacts I love at a great price and fast shipping! I am so glad I found clearly!
Hi Paula, thanks so much for your review! We're proud of the super convenience and great value we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
Sunglasses look fine seem to be quality the arms on the sunglasses are really arched and look a little funny
My experience was fast and shipped quickly. The price is expensive for my contacts but worth it for the quality.
Thank you for your review, Taryn! When it comes to pricing, we aim to be competitive with other online eyewear retailers, so we really appreciate this feedback! For your next order, we recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order. Then, if you still find a cheaper final checkout price with an online competitor, just let us know, and we'll match the price through our Price Match guarantee. If you have any further questions or concerns, please do not hesitate to reach out to us through Live Chat or 1-866-414-2326. -Team Clearly
As always it was excellent. I have been ordering from Clearly for years and have always had an excellent experience.
I got a box, it had everything I needed in it, as well as some gummy bears, inexplicably. No complaints.
I found the site very easy to use. My glasses came quickly and are perfect. I would highly recommend this site and the prices are great!
Great contacts! The product came 2 days after I ordered it and I was extremely happy with the contacts themselves.
Great service on my order it was easy to order and the contact lenses and the solution ordered with them were as ordered and on time. Good value.
We're glad we could make it so easy, Tom! Thanks for the great review. Don't hesitate to let us know how we can improve on this experience and merit the full 5 stars! - Team Clearly
Pleasant experience at the store to get the measurements done and placing the order. Order received on time. Shipping and delivery was perfect.
Ordered my glasses and they arrived in a timely manner and were exactly what I ordered. They fit great and color was perfect.
Hi Brittany, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We hope to 'see' you again soon! -Team Clearly
My contacts arrived quickly and for a great price. Always my favourite spot for ordering contacts conveniently from the comfort of my home.
My orders from Clearly are always accurate and delivered on time and sometimes early. Thanks Clearly!
Thanks so much for the excellent review Meaghan! We love providing speedy services to our customers, and we definitely look forward to 'seeing' you again real soon! - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Clearly has a rating of 3.3 stars from 5,181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clearly most frequently mention fast delivery, customer service and contact lenses. Clearly ranks 5th among Contact Lenses sites.
Hi Pauline!
Thanks for the great review! We love surprising our customers with our speedy services! While the Handling / Insurance fee is mandatory, it covers any damaged or lost packages while in transit. We'll be sure to pass along the great feedback you have in regards to these charges to our team! We also wanted to recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order!
If there's anything else we can help with, just let us know! - Team Clearly