• CJ Pony Parts

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Overview

CJ Pony Parts has a rating of 4.17 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases. CJ Pony Parts ranks 126th among Auto Parts sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1
6
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How would you rate CJ Pony Parts?
Top Positive Review

“CJ pony parts not bad at all.”

Robert F.
4/9/23

Ordered 25 mm spacers for 2017 mustang gt performance package. Received quickly and fit perfectly. Added that wider stance I was looking for.

Top Critical Review

“Poor customer service”

Edmund K.
7/15/20

This is my situation. I purchased a x pipe on 6/12 and arrived on time. It was defective since both the pipe and extension was 3 inches in diameter. I emailed with pictures to the "mustang expert" and was told "it can be confusing if you've never done one before". Sorry but I sent pictures with my emails and if both are same size, it won't fit! So I sent emails and pictures to the customer service representative and she said if I wanted to send it back, I would have to pay for the shipping. I asked why and was told only damaged or defective parts will be honored for a free shipping back. After many more emails and pictures, I told her the part was defective since it didn't fit. She sent me a return label. Cjpony received the pipe on 6/29 and I received the refund on 7/6. I also sent pictures of the box. Glad I took pictures of the box before opening it. It had many dents and a big hole. The hole was covered completely with lots of tape. I'm sure after seeing the pictures of the box, my theory is that she also knew the pipe was returned many times before but was not taken out of stock. I also called Cjpony many times and they put me on hold for over 400 minutes plus. All this after over 65 emails with pictures. I have dealt with CJPonyParts.com in the past for over 6 years. They have gone down hill!

Reviews (3)

Rating

Timeframe

Other

Thumbnail of user luisr443
4 reviews
1 helpful vote
March 28th, 2021

Ordene mis sensores del TPMS y llegaron con la maxima calidad, lo único que me desilusiono un poco es que pague el servicio de envío overnight y tardaron un poco mas de los esperado, pero el producto funciono igual que los OEM. Recomiendo esta pagina con sus excelente productos!

Tip for consumers:
Great seller!!!!!

Thumbnail of user edmundk20
2 reviews
31 helpful votes
July 15th, 2020

This is my situation. I purchased a x pipe on 6/12 and arrived on time. It was defective since both the pipe and extension was 3 inches in diameter. I emailed with pictures to the "mustang expert" and was told "it can be confusing if you've never done one before". Sorry but I sent pictures with my emails and if both are same size, it won't fit! So I sent emails and pictures to the customer service representative and she said if I wanted to send it back, I would have to pay for the shipping. I asked why and was told only damaged or defective parts will be honored for a free shipping back. After many more emails and pictures, I told her the part was defective since it didn't fit. She sent me a return label. Cjpony received the pipe on 6/29 and I received the refund on 7/6. I also sent pictures of the box. Glad I took pictures of the box before opening it. It had many dents and a big hole. The hole was covered completely with lots of tape. I'm sure after seeing the pictures of the box, my theory is that she also knew the pipe was returned many times before but was not taken out of stock. I also called Cjpony many times and they put me on hold for over 400 minutes plus. All this after over 65 emails with pictures. I have dealt with CJPonyParts.com in the past for over 6 years. They have gone down hill!

Thumbnail of user robertf3067
2 reviews
0 helpful votes
April 9th, 2023

Ordered 25 mm spacers for 2017 mustang gt performance package. Received quickly and fit perfectly. Added that wider stance I was looking for.

Products used:
Accelerate 25 mm spacers

Service
Value
Shipping
Quality

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