business logo of City Beauty

City BeautyReviews 1,367

3.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate City Beauty?
grey star
grey star
grey star
grey star
grey star

City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131

We monitor reviews for authenticity

Georgia
1 review
2 helpful votes
Follow Stacey B.
Unfollow Stacey B.
Share Review
Report Review

It really works!
February 24, 2019

Just before my 57th birthday, I began to research ways to plump my lips in lieu of getting my annual lip injections (birthday present to myself). I began to read product reviews on line and came across City Lips. I read about and watched video reviews. I was impressed and willing to try it out. From the first application, I could see a difference! I love this product and I'm telling all my friends about it!

Date of experience: February 23, 2019
Texas
1 review
0 helpful votes
Follow Janet T.
Unfollow Janet T.
Share Review
Report Review

I like the way it feels.
February 24, 2019

I haven't noticed a change in appearance yet, but I like the way it makes my lips feel. I'd like to try a tinted color next.

Date of experience: February 23, 2019
Washington
2 reviews
1 helpful vote
Follow Nancy G.
Unfollow Nancy G.
Share Review
Report Review

Almost A+
February 24, 2019

I love city lips! My only frustration is that it is so thick and sticky, re-applying every 20 minutes is of necessity!

Date of experience: February 23, 2019
Texas
2 reviews
23 helpful votes
Follow DANIELLE B.
Unfollow DANIELLE B.
Share Review
Report Review

Doesn't work:-(
February 23, 2019

The lip gloss does not work for me as a plumper, nor does it feel or look natural. I have reached out to the company twice without a response in hopes of returning my unused product. Be careful during checkout... You will receive "deals" that make it look like you are only adding one item to your order, but you are actually adding 3. I now have $150 worth of lip gloss in a box that I will never need and could have bought for $5.

Date of experience: February 23, 2019
Ohio
2 reviews
2 helpful votes
Follow Diana G.
Unfollow Diana G.
Share Review
Report Review

Love it!
February 24, 2019

I love the plumpness I get from using the lip gloss. I put the clear gloss on wait a few minutes then put on my lipstick. I was thinking about injections but won't be needing it now.

Date of experience: February 23, 2019
New York
1 review
1 helpful vote
Follow Cynthia F.
Unfollow Cynthia F.
Share Review
Report Review

Great
February 24, 2019

Great product! Love it! My only complaint is price for the amount of product you receive. My lips look and feel great!

Date of experience: February 23, 2019
Georgia
1 review
0 helpful votes
Follow Maureen H.
Unfollow Maureen H.
Share Review
Report Review

It really works,!
February 22, 2019

Takes a little long to dry and not be sticky. But it really does plump the lips. I have been using fo a week now and can really see a difference!

Date of experience: February 22, 2019
Minnesota
2 reviews
1 helpful vote
Follow Mallory B.
Unfollow Mallory B.
Share Review
Report Review

I shy away from any type of injections or cosmetic enhancer where my face is altered so I was excited to give City Lips a try because it claimed to be a non invasive alternative to lip injections. I am pretty pleased with the product and will be buying it again. It actually does plump my lips up and it definitely does hydrate them. I did find it was a little hard to put color on top of the gooey clear City Lip product but if I lined my lips with a liner and used the clear on top of it then I got the color and lip enhancement I wanted. Over all I think the product probably hydrates more than it plumps but there is no stinging and really, no uncomfortable feeling at all.

Date of experience: February 22, 2019
Florida
2 reviews
0 helpful votes
Follow Christine K.
Unfollow Christine K.
Share Review
Report Review

Cannot be without it!
February 22, 2019

Conditions my extremely dry lips, and leaves me with a soft, kissable pout. I carry one in my car, one in my purse, and have one at home. One of the best beauty products I use.

Date of experience: February 22, 2019
New York
1 review
1 helpful vote
Follow Robin d.
Unfollow Robin d.
Share Review
Report Review

My lips never felt better, look better and hydrated, definitely my new favorite! Love Love Love

Date of experience: February 22, 2019
California
1 review
0 helpful votes
Follow Sheila J.
Unfollow Sheila J.
Share Review
Report Review

Results not in yet
February 22, 2019

I like the clear gloss but it isn't different from something that I tried before. I am waiting for the results... so it is a wait and see

Date of experience: February 22, 2019
Florida
1 review
0 helpful votes
Follow Kerri T.
Unfollow Kerri T.
Share Review
Report Review

It Takes Time!
February 22, 2019

I worked in Cosmetics for 20 years. And started using good skincare at 12 ( don't tell my mother). Anything that claims instant gratification' is lying. I'm being patient as my lips slowly get plumper; the lines above my mouth softening.

Date of experience: February 22, 2019
New Zealand
3 reviews
0 helpful votes
Follow Lillian c.
Unfollow Lillian c.
Share Review
Report Review

It worked
February 22, 2019

I'm 61 & I could see my lips looked bigger the first time I used it. I don't know if other people would notice, but I did, which made me feel better about how I looked.

Date of experience: February 22, 2019
Ohio
1 review
1 helpful vote
Follow Zann L.
Unfollow Zann L.
Share Review
Report Review

I've found that City Lips help add that simple "Wow" factor even with any makeup. It doesn't make my lips tingle or anything odd. I enjoy wearing it as it does hydrate and protect my lips. Oddly enough I like to wear it when I am going for a hike. It stays on and protects my lips from the cold and wind.

Date of experience: February 22, 2019
Pennsylvania
1 review
1 helpful vote
Follow Linda K.
Unfollow Linda K.
Share Review
Report Review

This product is excellent! Works well alone or as a base under my lipstick! The texture of my lips has improved dramatically! Have already recommended it to others! I'm 70 years old and have tried everything. This is the absolute best!

Date of experience: February 21, 2019
Marilyn H.
Oregon
1 review
0 helpful votes
Follow Marilyn H.
Unfollow Marilyn H.
Share Review
Report Review

At LAST !!!!
February 22, 2019

I have been having to cut dead skin from my lips every a.m. for years and at last something that works !!! It only took two days to turn around years of pealing lips. I am sooo very appreciative of a solution that not only works but is bring me compliments for my lips. Wow !!! I am so delighted !!!

Date of experience: February 21, 2019
Texas
1 review
1 helpful vote
Follow Georgia L.
Unfollow Georgia L.
Share Review
Report Review

Every product I have tried from City Beauty has far exceeded my expectations.
The most recent, City Lips, is fabulous! My lips were in terrible shape when your product arrived. I used a tube in three days, but my lips really began to feel real again!
This stuff is like a gift from my Lord! It is unbelievable! I cannot do with out it. I some times go with out color lipstick when wearing it. That is a first. At sixty five, I am very used to color on my lips. Even with no color I still leave lip marks when I kiss my granddaughters,
And that is a good thing!

Date of experience: February 21, 2019
Missouri
2 reviews
0 helpful votes
Follow Cyndi L.
Unfollow Cyndi L.
Share Review
Report Review

Really care about my lips
February 22, 2019

They want to make sure I'm happy with this product and how to use it for best results, they followed up to make sure I was doing great with it.

Date of experience: February 21, 2019
Minnesota
1 review
0 helpful votes
Follow Traci F.
Unfollow Traci F.
Share Review
Report Review

It's a LIFE CHANGER!
February 22, 2019

Seriously... I don't know how many hundreds upon hundreds of dollars I've spent looking for something that makes my lips look and feel healthy, last awhile before needing a touch up, and that makes me proud to recommend to others. This is it! I couldn't be more satisfied... well... maybe not... I'll be getting my second delivery today! I started with just the gloss and will try Nude York as soon as the mail drops.

Date of experience: February 21, 2019
Laura C.
California
1 review
0 helpful votes
Follow Laura C.
Unfollow Laura C.
Share Review
Report Review

Wow! It really worked!
February 22, 2019

I was a bit skeptical when I ordered. I was most concerned with fine lines above my lips, but the results I have gotten from City Lips on my lips is amazing. Upon use you can feel the tingling. It smoothes. plumps and defines my lips immediately. I don't even have to use lipstick or lipgloss because if the shine! Great product!

Date of experience: February 21, 2019