CitiReviews 24

These folks have the most awful, predatory tactics imaginable. They are unregulated, unaccountable to anyone, and aggressive. Avoid at all costs, i was able to get my funds back after i reported them to B R I D G E R E C L A I M…//. C O M.

Do not permit these fraudsters to pilfer your assets, as they are skilled con artists who will strip you of everything you possess. They deceived me into believing that my initial deposit would be refunded, but that was merely an illusion. Thankfully, I was able to recover all my lost funds thanks to the exceptional team at A*N*G*U*S*L**T*D. ORG. I strongly recommend their services for anyone encountering similar predicaments; they are unparalleled in their expertise. Reach out to A*N*G*U*S*L**T*D. ORG without delay.

This group employs shrewd tactics to persuade you to part with your hard-earned money, promising to double it. Unfortunately, they swiftly empty your account and vanish before you can respond. I was left feeling quite despondent after being deceived by them. Thankfully, A*N*G*U*S*L*T*D**O*R**G intervened and worked their magic. They assisted me in reclaiming my funds and profits in just a few days. With the information they provided, I regained control of my account and retrieved everything that was rightfully

Sending money to this fake website is not advised. They will take 25% of the money left in your wallet when they have earned your trust. In an effort to conserve money, you can feel compelled to transfer bigger sums, only to end up in debt. Within a few days of my reporting the problem to S I M O N C H * C O M, they helped me recover my capital and get my gains back. If you are experiencing the similar difficulty, get in touch with them for assistance.

I had two legit fraud claims with evidence, but Citi ruled against me. Fine, I'm taking my business elsewhere as I found another card that offered 2% cashback. ADIOS.

Expats and Military! DO NOT USE Citibank US! I was recently scammed by someone who got into my account and wrote bad checks. Citibank decided to close the account. They told me I could open a new account. I'm an American who works out of country as an international teacher. They refused to open a new account even through they told me in the security department that they would work with me. The new accounts department told me it was because I'm American who don't work in our country they would never open an new account for me. I would have to make a special trip to the United States in order to open a new account. Expats and Military beware Citibank is blaming you for your service! Avoid them like the plague! They will steal your money and blame you for anyone who gets into your account that scams you.

Citi Mastercard team helped me resolve an issue with E-Dreams, supposedly a legit company, I purchased 2 airline tickets from but wouldn't refund my money.
Citi credit card contacted e-dreams on my behalf and refunded my money after I spent hours on the phone with e-dreams with no luck
Thank you Citi Mastercard!

The "clever" money mongers at Citi have made awards more difficult than before and put into a process where you actually LOSE money (awards) when you try and collect. Very underhanded and messy changes. Stay away from Citi.

Citi is the worst credit-card company ever.

A few months ago, I ordered a product that turned out to be defective. So, I contacted the company that I ordered it from TWICE to let them know that it didn't work. Well, they never responded. As a result, I opened up a dispute with Citi.

Citi gives merchants 45 days to respond, and this merchant responded with a very vague, general response on day 44--and lied about not being contacted by me. Nevertheless, Citi immediately ruled in favor of the merchant!

Shocked, I appealed the verdict, but this time the merchant didn't even bother to respond to what I wrote. And guess what? Citi STILL sided with the merchant! Why? Because I didn't return the defective item on my own dime. Tell me—have you ever heard of a credit-card company that expects the CUSTOMER to pay to return defective items? Until now, I certainly hadn't.

Anyway, I called up Citi and told them what I thought. The woman I talked to was actually pretty nice, and said that the merchant was being extremely difficult and "didn't want to accept" a chargeback. HUH? Who actually controls the purse strings—Citi or the merchant? But at least she said that she would issue me a "goodwill credit" because I'd been a customer for so long.

While I appreciated the credit that the agent gave me, Citi should've never sided with the dishonest merchant in the dispute. Sadly, it seems that Citi's policy is: "The merchant is always right!" It didn't seem to matter what evidence I brought to the table—Citi basically just ignored it.

After paying off my final balance, I canceled my Citi card for good and haven't looked back. Please learn from my story and stay FAR away from this joke of a credit-card company.

If you have a Costco Visa and also have VPN on your computer, you will have trouble logging in. You will keep getting the message that your login name or password are incorrect. This is due to your VPN. Citi Bank does not care about your security. They will not let you login with VPN. So, you have to disable your VPN to login to your Costco Visa account with Citi Bank. I have called to complain about this but obviously they don't care. I am getting ready to get rid of my Costco Card because of this. These days you need all the protection you can get on the internet. One of the best ways to do this is to use a VPN service. You can try calling Citi Bank and complain about this. The best action to take in this case is get rid of the card. Security is number one when it comes to money.

Citibank sent a letter to confirm my company info. I assumed it was spam as Citi has never done this before. They could have requested the info on my monthly statement and I would know its not spam. Without a reply they canceled my card (7 cards as its a business account). Never told me they were canceling. When it canceled all the 'thankyou' points were deleted. I was a customer for more than 30 years. After more than 2 hours being bounced from dept to dept, no one can help. Citi has no customer service. Adios Citi.

Have spent hours on hold, several different days, just trying too get some on the phone. Now just trying t close the account.

Terrible customer service. Called to close my account; was on the phone 5 hours & had to call back today. People don't know their jobs or their company. I was told I would be transferred and they sent me to Loans; they then sent me to Debit Cards. Can't understand first line employees and they have poor headsets so very hard to hear/get what they say. To get my money they said would be 10-15 BUSINESS DAYS plus mail time... a month TO GET MY MONEY! Finally they said I could do a wire transfer but I would have to pay for it.

In February 2021, Motel 6 quoted a seven day rate as $475.85 but the credit card was charged $833.69. Have tried CitiCard credit card to remove the fraud, as their website promises, but they have not. Instead, in the last sixteen months, they have removed then reapplied the fraud, told me twice on the phone (incorrectly) that the fraud had been removed, denied my request to speak with a supervisor, argued with me because I used the word "fraud" to describe the fraud, Investigated a different, valid, charge and said I waited too long to complain because I did not fill out forms they did not send.

I love Citi bank. I've had a credit card with them for 16 years. They are so honest. They don't raise rates drastically. If you ever need something, there customer service is fantastic. I highly recommend them. I can't say enough good about them.

Do not trust Citi bank with your funds. I opened a business bank account with Citi. I have several bank accounts with multiple banks and this was the worst banking relationship I have had. My business is an international company which causes me to travel around the U.S. and internationally throughout the year. Citi never had bank locations, nor ATMs, in any of the major cities I traveled except my home city. Citi also allowed companies to draft money from my account without my consent. When I informed citi of the unauthorized drafts, they continued to allow companies to draft money from my account, and never reimbursed me for the unauthorized drafts. Citi customer service is horrible, and they do not truly care about their customers. Do not trust this company with your money.

... two, actually. Because 2% cash back, unlimited, on all purchases, with no categories to keep track of and no real hoops to jump through, is as good a deal as you will find anywhere. The only thing I would ding them on is that they haven't always taken my side in disputes with merchants. I VERY rarely have a dispute with a merchant, but when I do, it's legit, and I expect my credit card company to at lest be neutral and side with who's right.

I went to the Macy's website and tried to purchase a men's diamond ring. It was not available in store so I tried to order it online. An offer of 20% off my purchase by opening a Macy's card popped up. I have an 820 credit score so I figured why not. I did the application and got a message to call them with additional information. I did, and had to deal with Citibank, big mistake. I've dealt with Citibank before. They are the most incompetent organization I have ever dealt with. You have to speak with foreigners in other countries. You can't understand them and they don't know what they are doing. Big companies like Macy's cut costs by outsourcing jobs that should be going to Americans and instead pay people in other countries, pitiful. They asked some basic questions and said I was approved. Then the chaos started. I tried placing my order for the diamond ring and kept being switched back and forth between credit and the online purchasing departments with long holding periods each time. Every time I was switched I spoke with a different person who gave me a different story. I finally got so frustrated I just told them to cancel/close the charge account. The next day I received an email from a credit monitoring site that reported my score dropped because of the Macy's inquiry. The whole thing was a nightmare. This was my second and last horrible shopping attempt with Macy's, never again. My advice, ban/boycott Macy's and Citibank and save yourself a ton of headaches.