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Netherlands
1 review
0 helpful votes
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Avoid at all cost
April 14, 2025

These folks have the most awful, predatory tactics imaginable. They are unregulated, unaccountable to anyone, and aggressive. Avoid at all costs, i was able to get my funds back after i reported them to B R I D G E R E C L A I M…//. C O M.

Date of experience: February 19, 2025
Canada
2 reviews
0 helpful votes
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Fraudsters
April 1, 2025

Do not permit these fraudsters to pilfer your assets, as they are skilled con artists who will strip you of everything you possess. They deceived me into believing that my initial deposit would be refunded, but that was merely an illusion. Thankfully, I was able to recover all my lost funds thanks to the exceptional team at A*N*G*U*S*L**T*D. ORG. I strongly recommend their services for anyone encountering similar predicaments; they are unparalleled in their expertise. Reach out to A*N*G*U*S*L**T*D. ORG without delay.

Date of experience: December 11, 2024
Canada
1 review
0 helpful votes
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Bad company
April 1, 2025

This group employs shrewd tactics to persuade you to part with your hard-earned money, promising to double it. Unfortunately, they swiftly empty your account and vanish before you can respond. I was left feeling quite despondent after being deceived by them. Thankfully, A*N*G*U*S*L*T*D**O*R**G intervened and worked their magic. They assisted me in reclaiming my funds and profits in just a few days. With the information they provided, I regained control of my account and retrieved everything that was rightfully

Date of experience: November 19, 2024
Pennsylvania
1 review
0 helpful votes
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BEWARE OF SCAMMERS
January 26, 2025

Sending money to this fake website is not advised. They will take 25% of the money left in your wallet when they have earned your trust. In an effort to conserve money, you can feel compelled to transfer bigger sums, only to end up in debt. Within a few days of my reporting the problem to S I M O N C H * C O M, they helped me recover my capital and get my gains back. If you are experiencing the similar difficulty, get in touch with them for assistance.

Date of experience: September 9, 2024
California
3 reviews
34 helpful votes
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Punishes Expats
June 24, 2024

Expats and Military! DO NOT USE Citibank US! I was recently scammed by someone who got into my account and wrote bad checks. Citibank decided to close the account. They told me I could open a new account. I'm an American who works out of country as an international teacher. They refused to open a new account even through they told me in the security department that they would work with me. The new accounts department told me it was because I'm American who don't work in our country they would never open an new account for me. I would have to make a special trip to the United States in order to open a new account. Expats and Military beware Citibank is blaming you for your service! Avoid them like the plague! They will steal your money and blame you for anyone who gets into your account that scams you.

Date of experience: June 24, 2024
Texas
10 reviews
10 helpful votes
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Taking My Business Elsewhere.
July 20, 2024
Updated review

I had two legit fraud claims with evidence, but Citi ruled against me. Fine, I'm taking my business elsewhere as I found another card that offered 2% cashback. ADIOS.

Date of experience: July 20, 2024

No Fraud Protection.
April 23, 2023
Previous review

They don't protect you from fraud while using Citi Double Cash Card. I had 2 legitimate fraud claims and backed them with plenty of evidence, but they sided with the fraudsters. What a joke. I will be taking my business elsewhere.

Date of experience: April 23, 2023
Florida
3 reviews
3 helpful votes
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The fraud department at Citi is impossible to work with. Their questions trying to identify the cardholder goes way above normal. A sample identification question may be, what are the last four digits of your grandfathers second wife's SS number. Sounds like a joke buts it's not.

Date of experience: January 15, 2023
Ohio
17 reviews
8 helpful votes
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Honest Bank
March 26, 2022

I love Citi bank. I've had a credit card with them for 16 years. They are so honest. They don't raise rates drastically. If you ever need something, there customer service is fantastic. I highly recommend them. I can't say enough good about them.

Date of experience: March 25, 2022
Texas
3 reviews
1 helpful vote
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Do not trust Citi bank with your funds. I opened a business bank account with Citi. I have several bank accounts with multiple banks and this was the worst banking relationship I have had. My business is an international company which causes me to travel around the U.S. and internationally throughout the year. Citi never had bank locations, nor ATMs, in any of the major cities I traveled except my home city. Citi also allowed companies to draft money from my account without my consent. When I informed citi of the unauthorized drafts, they continued to allow companies to draft money from my account, and never reimbursed me for the unauthorized drafts. Citi customer service is horrible, and they do not truly care about their customers. Do not trust this company with your money.

Date of experience: December 30, 2021
Maryland
3 reviews
35 helpful votes
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I discovered over a $3000. 00 fraudulent purchase on my card. I notified Citi of the fraud and disputed it. Citi claimed to have sent a "letter" to me asking for more information. Within 7 days from the date of the supposed letter they claim to have sent, they denied my claim stating that I did not respond to them within the 7 days allowed. They never attempted to contact me via phone, email or text and the "letter" they claim to have mailed was never received. I consider this almost criminal on their part. Zero fraud protection for their customers!

Date of experience: December 26, 2018
Indiana
2 reviews
7 helpful votes
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Citi bank is great!
February 26, 2020

I loved Citi bank when I had them! I'd def recommend Citi, and use them again myself. It's been a few years but I always enjoyed their great customer service, and wonderful banking. And their cards are cool too!

Date of experience: February 25, 2020
Arizona
34 reviews
30 helpful votes
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If you have a Costco Visa and also have VPN on your computer, you will have trouble logging in. You will keep getting the message that your login name or password are incorrect. This is due to your VPN. Citi Bank does not care about your security. They will not let you login with VPN. So, you have to disable your VPN to login to your Costco Visa account with Citi Bank. I have called to complain about this but obviously they don't care. I am getting ready to get rid of my Costco Card because of this. These days you need all the protection you can get on the internet. One of the best ways to do this is to use a VPN service. You can try calling Citi Bank and complain about this. The best action to take in this case is get rid of the card. Security is number one when it comes to money.

Date of experience: February 22, 2023
New York
2 reviews
3 helpful votes
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Lack of Customer Service
January 23, 2023

Citibank sent a letter to confirm my company info. I assumed it was spam as Citi has never done this before. They could have requested the info on my monthly statement and I would know its not spam. Without a reply they canceled my card (7 cards as its a business account). Never told me they were canceling. When it canceled all the 'thankyou' points were deleted. I was a customer for more than 30 years. After more than 2 hours being bounced from dept to dept, no one can help. Citi has no customer service. Adios Citi.

Date of experience: January 23, 2023
Florida
2 reviews
1 helpful vote
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Credit Card Fraud
June 3, 2022

In February 2021, Motel 6 quoted a seven day rate as $475.85 but the credit card was charged $833.69. Have tried CitiCard credit card to remove the fraud, as their website promises, but they have not. Instead, in the last sixteen months, they have removed then reapplied the fraud, told me twice on the phone (incorrectly) that the fraud had been removed, denied my request to speak with a supervisor, argued with me because I used the word "fraud" to describe the fraud, Investigated a different, valid, charge and said I waited too long to complain because I did not fill out forms they did not send.

Date of experience: June 3, 2022
Washington
9 reviews
125 helpful votes
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The "clever" money mongers at Citi have made awards more difficult than before and put into a process where you actually LOSE money (awards) when you try and collect. Very underhanded and messy changes. Stay away from Citi.

Date of experience: July 28, 2023
New Mexico
1 review
2 helpful votes
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Terrible
July 7, 2022

Terrible customer service. Called to close my account; was on the phone 5 hours & had to call back today. People don't know their jobs or their company. I was told I would be transferred and they sent me to Loans; they then sent me to Debit Cards. Can't understand first line employees and they have poor headsets so very hard to hear/get what they say. To get my money they said would be 10-15 BUSINESS DAYS plus mail time... a month TO GET MY MONEY! Finally they said I could do a wire transfer but I would have to pay for it.

Date of experience: July 7, 2022
Mississippi
7 reviews
22 helpful votes
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I went to the Macy's website and tried to purchase a men's diamond ring. It was not available in store so I tried to order it online. An offer of 20% off my purchase by opening a Macy's card popped up. I have an 820 credit score so I figured why not. I did the application and got a message to call them with additional information. I did, and had to deal with Citibank, big mistake. I've dealt with Citibank before. They are the most incompetent organization I have ever dealt with. You have to speak with foreigners in other countries. You can't understand them and they don't know what they are doing. Big companies like Macy's cut costs by outsourcing jobs that should be going to Americans and instead pay people in other countries, pitiful. They asked some basic questions and said I was approved. Then the chaos started. I tried placing my order for the diamond ring and kept being switched back and forth between credit and the online purchasing departments with long holding periods each time. Every time I was switched I spoke with a different person who gave me a different story. I finally got so frustrated I just told them to cancel/close the charge account. The next day I received an email from a credit monitoring site that reported my score dropped because of the Macy's inquiry. The whole thing was a nightmare. This was my second and last horrible shopping attempt with Macy's, never again. My advice, ban/boycott Macy's and Citibank and save yourself a ton of headaches.

Date of experience: July 26, 2021
Maryland
2 reviews
0 helpful votes
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Citi Mastercard team helped me resolve an issue with E-Dreams, supposedly a legit company, I purchased 2 airline tickets from but wouldn't refund my money.
Citi credit card contacted e-dreams on my behalf and refunded my money after I spent hours on the phone with e-dreams with no luck
Thank you Citi Mastercard!

Date of experience: January 25, 2024
Virginia
34 reviews
150 helpful votes
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Credit card interest is is too high. They don't even lower apr, when asked. High interest ruin credit report. Worst credit card and regret signing up for it. Worst customer service.

Date of experience: June 28, 2020
Indonesia
1 review
0 helpful votes
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Might help
January 10, 2019

I think I have read some reports about this fraud at https://www.whycall.me/*******390.html. People with such problems with Citilink might find the information at that page useful.

Date of experience: January 9, 2019

Overview

Citi has a rating of 1.6 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Citi most frequently mention and customer service. Citi ranks 171st among Banking sites.

service
12
value
12
quality
12