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Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
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Everything was excellent except for the performance of the "delivery service UPS". This caused almost a 2 week delay. No communication from UPS only unsatisfactory reactions to my calls and emails. The watch arrived in perfect condition... eventually. The seller and Chrono24 were very helpful.
Site sécurisé et très clair pour trouver et acheter une montre de luxe.
Le service de tiers de confiance est vraiment un plus pour acheter en toute sécurité.
Watch as described, very good pictures.
Fast answers and like the chrono payment service. Feel very confident.
Discovered it's really hard to buy a luxury watch without inspecting it first - received a smelly watch (of cigarettes) - bothered me so much, a new strap is ordered at local watchsmit.
Man wird, auch bei Problemen absolut professionell betreut, freundlich & zuvorkommend
Buying experience has been good (though it takes a day for the seller to confirm order) but the tracking provided by Japan Post sucks. Tracking stops at the time when the parcel is being dispatched to another carrier (last Friday at 12:50 pm Japan time) and, as of today, the tracking information has not been updated and no sign of parcel yet. The delivery address is my office and amidst COVID - 19 we have the split team arrangement and this week is my home shift. I will have to requested colleagues in the office to look out for my parcel everyday as I don't know exactly when it will arrive - a bit annoying to be frank.
Just completed my 7 watch purchase through Chrono24.
Great concept that works very well. Highly recommended
Great watch, good price and quick delivery. Happy customer.
Excellent services provided by Chrono24, got the product little bit late due to COVID-19, but Chrono24 followed up and keep me informed each and every step.
Hanno saputo gestire il mio problema assistendomi in tutti i passaggi.
It's a good site to find quality watches at good prices and the escrow service provided is well worth it.
I have bought a Rolex oyster perpetual with a trusted dealer Timekeepersvault in the States, paid 3000€ for the watch and customs of 600 €. Unfortunately the watch is not in a proper condition, certified by THE Rolex dealer in Vienna. Repairing the watch in order to have it in an excellent condition, as the dealer stated, would cost 1545 €. The period of 14 days where you can return the watch has expired, so Chrono24 says it is not their responsibility anymore, but how can it not be? They have certified a dealer with Trusted dealer, I have chosen Trusted Checkout in order to be protected in cases like these. The support Team of Chrono24 is not reacting to emails. It is a BIG DISAPPOINTMENT. I will set legal steps and would never buy with them again, nor would I recommend them to anyone!
Dear Aidia,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Chrono24 offers a 14 day return period to buyers when they are purchasing watches from Verified Dealers on the platform. If you report an issue within this period or would like to do a return, Chrono24 would be glad to issue you a refund. Once the 14 day period is over, however, the seller is paid out and the transaction is closed.
Luckily, according to your transaction, we were still able to resolve your issue with your watch and offer you a partial refund to cover the repairs for your watch.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
Watch shopping with confidence and experience and good pictures
I purchased a second hand Cartier Tank Solo which was in mint condition and came in the original box with all papers. Special delivery was within days.
Professional and serious dealer, timely shipment and perfect packaging. The very nice watch, a Seiko Presage limited series lives up to the expectation. Thank you very much, I will gladly recommend your jewelry. Best regards
Watch was as described. Arrived quickly. No complaints.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Caro Francesco,
Grazie per il tuo feedback. Siamo lieti di apprendere che hai avuto un'esperienza così fantastica con Chrono24.
Ci auguriamo che continui ad avere un'eccellente esperienza di acquisto sulla nostra piattaforma!
Non esitate a contattarci direttamente tramite e-mail a Support@Chrono24.com o per telefono al 646-887-3560 se avete ulteriori domande. Non vediamo l'ora di sentirti per assicurarci che alla fine avrai un'esperienza positiva su Chrono24.
Cordiali saluti,
Il tuo team di Chrono24