Christopher&Banks

Ordered several items from them after Christmas and still haven't received them. I contacted customer service and they have done nothing. Will never buy another item from them. They deserve to go out of business!

Loved the clothes in the store, but now the sizing is different when ordering online. Had to return the 3 tops and also pay to return. And even though I filled out the form asking them to send different sizes, I never received the tops. I will NEVER order from them again! Too bad, because I loved the store.

Ordered 2 tops by mistake separate orders each 10 shipping….arrived in one package with 10 shipping. Called to get credit for second top shipping said they don't do that. So I said basically I was cheated and scammed out of that money. His response yes that's how it's done! Well Christopher I'm done dealing with your company anyone admitting to be a cheater and scammer…nope!

If you order a clearance item -which conveniently is labeled 'all sales final' your order will be shipped slower than you can even imagine. They don't care do get it to you in a timely manner because they know you can't send it back. Ridiculous length of time to get my order... placed order on 12/9. Still haven't received on 12/22. No excuse. Will not purchase from this company again.

I've shopped C & B stores in many locations for years! As a matter of fact, I had just placed an order when I heard the sad news. I've always been satisfied with the quality and sizing of their clothes. I've never had a problem returning on-line our bases to any store. Staff were always friendly and helpful. My closet is full of C & B clothing. I'm so sad they're closing. I intend to continue on-line purchases as long as available. Sending my best wishes to all employees. I'm sure it's sad for them as well.

I had ordered two blouses from them and only one fit. Unfortunately, I have health issues that prevented me from returning one top within 30 days. I contacted customer service and even though I was only one week out they would not allow it. I requested to speak with a supervisor and they said their on a call, I said I'll wait. She said she didn't know how long it would take but would have the supervisor call me back. I asked will it be today? They said yes, 5 days later I'm still waiting. I loved the stores, but not mail order. They have lost this customer due to customer service.

Quality, style, and fit of clothes is excellent; however, customer service not so. I needed a lot of help ordering a top. Initially the customer service agent was very helpful, but when my need exceeded her patience, it appeared she hung up on me. I ended up making an error with the item I ordered and now will have to return it. I am in my late 70s and not at all comfortable ordering on line. I wish this agent could have been more helpful.

I have a small $25.00 gift card from the original Christopher and Banks. When they changed hands they would not honor previous gift cards. Let's think about this for a minute. I do not buy from them anymore. Haven't for over a year because I have the gift card to remind me that even though they are a different owner they chose to keep the name and stock of the previous owner, everything except to honor the gift cards. Truly a poor business decision. My friend in the same situation stopped buying from them also. Who knows how many others there are of us. Good luck Christopher and Banks!

I ordered two pairs of pants and returned them. They charged me $7.95 to return them and as of today 10-4-22, I have not received my refund. I have contacted them several times with the same old lip service.
Purchased on 5-27-22.

June10,2022 returned two items. Approximately 4 weeks later I received a refund for one of the items and charged a return shipping fee (which was expected). I have now called 3 times to get an update on the rest of my refund. Each time I have been told it is a software issue and they can't process the refund for the second item. I think this is a load of crap.

Supposedly this issue was moved to a supervisor BUT I have yet to receive any follow up from someone at Christopher and Banks. I have been a customer for over 15 years. If they plan to stay in business they need to do better! I will not be purchasing anything from them again.

I returned an order to C&B on 9/7/2023, credit still it issued as of 10/30/2023. After numerous phone calls, I still cannot speak to a supervisor nor receive credit for a return. This company is failing quickly! I would never recommend this company to anyone.

I ordered 3 items on March 27th for vacation. As of today, April 17th they still haven't even been pulled to be shipped. RIDICULOUS! I ordered these for a reason. I have called numerous times only to be strung along... "Oh, it will ship (this past) Wednesday. You will have it by Friday, (yesterday). We are moving warehouses and got behind. We will have it caught up by the end of the month. That is not my problem. Hire people if necessary. Aren't a lot of people out of work. While I like their clothes, if they don't get their act together soon, they will be one more retailer OUT OF BUSINESS!

5-7 business days was plenty of time from 11/28 to be delivered before we left for 6mos. CB delayed fulfillment and UPS left sitting in IL for 3 days more. CB customer service refused any help. Purchsed specifically for this extended trip. Now will not be delivered in time and must have someone come pickup fom front steps. Bad business practices.

In the past year, I have bought many things from Christopher & Banks. The original pricing on items can be high, but there has ALWAYS been great sales/deals, so the prices are actually great. The clothes are high quality. I have been very happy with what I have ordered. Some of the clothes I bought ran big, and the return policy is excellent ( I think it's 90 days). I was even able to return some items where the tag was removed. Excellent customer service. The employees I have talked to are extremely nice. Love them :)

I could not access the site for Tell us, but I do want to let you know that our C& B store in GF, ND has the best service and selection. The girls there are all very welcoming and helpful! I order a lot online now because of the pandemic, but I still visit the store because of the nice associates working there! Also your nice selection of products! Kelly was the one to give me my last excellent service and helpful suggestions, but all of the girls are great!