Christopher&Banks

If you order a clearance item -which conveniently is labeled 'all sales final' your order will be shipped slower than you can even imagine. They don't care do get it to you in a timely manner because they know you can't send it back. Ridiculous length of time to get my order... placed order on 12/9. Still haven't received on 12/22. No excuse. Will not purchase from this company again.

I had ordered two blouses from them and only one fit. Unfortunately, I have health issues that prevented me from returning one top within 30 days. I contacted customer service and even though I was only one week out they would not allow it. I requested to speak with a supervisor and they said their on a call, I said I'll wait. She said she didn't know how long it would take but would have the supervisor call me back. I asked will it be today? They said yes, 5 days later I'm still waiting. I loved the stores, but not mail order. They have lost this customer due to customer service.

The selection here has gone the way of lowly discount stores. I can find better selection at Walmart! There are no colorful capris, only dark colors and denim. The tops look like something my grandmother would wear and I'm no youngster. What happened to the great buyers you once had when the brick and mortar stores were open. The unique clothes are gone and this is no longer a go to store for me. Sorry to see you go.

I could not access the site for Tell us, but I do want to let you know that our C& B store in GF, ND has the best service and selection. The girls there are all very welcoming and helpful! I order a lot online now because of the pandemic, but I still visit the store because of the nice associates working there! Also your nice selection of products! Kelly was the one to give me my last excellent service and helpful suggestions, but all of the girls are great!

So I found a gift card that is worth $100 and this "Company" because someone in the "Company" clearly mismanaged the "Company" and since the Company went into bankrutptcy and is transitioning to a company called ShopHQ they are not HONORING their gift cards. How can that even be called a business? I guess because in all actuality consumers are seen as expendable and CERTAIN people profiting from this "Company" think consumers are expendable and there is no such thing as HONORING any type of transaction. There should be a law. Hahaha.

I ordered two pairs of pants and returned them. They charged me $7.95 to return them and as of today 10-4-22, I have not received my refund. I have contacted them several times with the same old lip service.
Purchased on 5-27-22.

I have a small $25.00 gift card from the original Christopher and Banks. When they changed hands they would not honor previous gift cards. Let's think about this for a minute. I do not buy from them anymore. Haven't for over a year because I have the gift card to remind me that even though they are a different owner they chose to keep the name and stock of the previous owner, everything except to honor the gift cards. Truly a poor business decision. My friend in the same situation stopped buying from them also. Who knows how many others there are of us. Good luck Christopher and Banks!

I've shopped C & B stores in many locations for years! As a matter of fact, I had just placed an order when I heard the sad news. I've always been satisfied with the quality and sizing of their clothes. I've never had a problem returning on-line our bases to any store. Staff were always friendly and helpful. My closet is full of C & B clothing. I'm so sad they're closing. I intend to continue on-line purchases as long as available. Sending my best wishes to all employees. I'm sure it's sad for them as well.

I ordered 3 items on March 27th for vacation. As of today, April 17th they still haven't even been pulled to be shipped. RIDICULOUS! I ordered these for a reason. I have called numerous times only to be strung along... "Oh, it will ship (this past) Wednesday. You will have it by Friday, (yesterday). We are moving warehouses and got behind. We will have it caught up by the end of the month. That is not my problem. Hire people if necessary. Aren't a lot of people out of work. While I like their clothes, if they don't get their act together soon, they will be one more retailer OUT OF BUSINESS!

I purchased clothing from Christopher & Banks for my 87-year-old mother for Christmas. She needed to exchange sizes, so she called for return labels... Never sent. She then called customer service and was told she could not return because it was only 3 days before the 30-day time limit on return policy was up. I then called and asked for a customer service rep and was told none were available and one would call within 24-48 hours… no call was received. My mother next day aired her return to make the 30-day return policy to address on the web listed for them. I emailed them and was told that the address she sent it to was their Corp office. If I sent a tracking number they would trace for her. Three weeks later no response. I emailed again and received an email stating that they need item numbers and tracking numbers and that the address the return was sent to was the Corp office… they also stated they provided a QR scan code on the original receipt that would have directed the return to the right place., 87-year-olds don't use QR codes or know what they are! I emailed them again and asked for a call back… no. Response! Sent my final e-mail and said would be writing this review and my communication with them was done. I strong feel that they did not show support for my mother and it borders on age discrimination! At what point do not pick up the phone and assist the customer especially an elderly one?

Quality, style, and fit of clothes is excellent; however, customer service not so. I needed a lot of help ordering a top. Initially the customer service agent was very helpful, but when my need exceeded her patience, it appeared she hung up on me. I ended up making an error with the item I ordered and now will have to return it. I am in my late 70s and not at all comfortable ordering on line. I wish this agent could have been more helpful.

I returned an order to C&B on 9/7/2023, credit still it issued as of 10/30/2023. After numerous phone calls, I still cannot speak to a supervisor nor receive credit for a return. This company is failing quickly! I would never recommend this company to anyone.

I've been trying to return to items that did not fit. After contacting them by phone, I was told I would receive a UPS return lable. First time I never received it. Second time I received a lable from UPS with ominous instructions. Sizing is an issue for me. One to large and one too small. This will be my last order.

I will never order from Christopher Banks again. They charged me 3x's on one item and 2x's on another.
I have loved them but am done with them now. I don't even want to give them one star at this point.

June10,2022 returned two items. Approximately 4 weeks later I received a refund for one of the items and charged a return shipping fee (which was expected). I have now called 3 times to get an update on the rest of my refund. Each time I have been told it is a software issue and they can't process the refund for the second item. I think this is a load of crap.

Supposedly this issue was moved to a supervisor BUT I have yet to receive any follow up from someone at Christopher and Banks. I have been a customer for over 15 years. If they plan to stay in business they need to do better! I will not be purchasing anything from them again.

When returning an item & on your credit card statement doesn"t show Christopher Banks has ShopHQ. Hummm... plus Christopher & Banks does not indicate there is a charge returning an item.
I will NEVER shop here again!

Rather Confused.: Two weeks before Christmas, I and perhaps 2 other customers were in the Christopher Bank's store in Chambersburg. I was looking at the clothing on the wall. I did not realize that 2 employees were behind me and one shoved me aside so that she can hang merchandise up. As I made eye contact with the second employee who I read her lips which she said Hi? Needless to say, I left the store with no purchases and dissatisfied. I do have a disability which is not notable and if someone spoke to me. Like " excuse me please " I would not have heard. A tap on the shoulder or arm may have been a better approach.

Christopher and Banks's clothing is not only overpriced for what it is (average quality casual wear), but their advertising practices are deceptive. They constantly send you coupons that are practically useless (even the sales clerk at the Davenport store agreed with me), they have "special purchase items" that force you to buy two of something to get a decent price (for example two long sleeved tees for $30, or $27 each if you only need one) and racks and racks of sale clothing with no markdowns - you have to take it to the register to find the price. And don't expect these clothes to last for more than a season - they won't.

I love the quality of their clothes. I think they are overpriced but I can usually find things I like easier than in any other stores. Disappointed though that they closed my local store so I have to go online or drive quite a distance to get to the store.

Oct, 2020. I shop at the Northglenn Colo store, and the manager is Lisa. I had some trouble with your credit card company. Liza worked with me and got the problem resolved. I did try to contact someone at your corp office, but
Didn't receive an answer or nothing. Thanks to Liza, it was done. You have a good manager there. I enjoy shopping at your store. Nice clothes, good prices. Thanks, Jo Anne H., Broomfield, Colo.

In the past year, I have bought many things from Christopher & Banks. The original pricing on items can be high, but there has ALWAYS been great sales/deals, so the prices are actually great. The clothes are high quality. I have been very happy with what I have ordered. Some of the clothes I bought ran big, and the return policy is excellent ( I think it's 90 days). I was even able to return some items where the tag was removed. Excellent customer service. The employees I have talked to are extremely nice. Love them :)

5-7 business days was plenty of time from 11/28 to be delivered before we left for 6mos. CB delayed fulfillment and UPS left sitting in IL for 3 days more. CB customer service refused any help. Purchsed specifically for this extended trip. Now will not be delivered in time and must have someone come pickup fom front steps. Bad business practices.

I visited C & B in Aspen Grove, Colorado this past week and as always, I was greeted at the door and given prompt and friendly service. The ladies there are helpful, cheerful and friendly. It is a great experience during this pandemic to be "uplifted" with their friendly and courteous manners. The sales are great at this time of year too.