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Christmas Central

How would you rate Christmas Central?
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Wisconsin
1 review
0 helpful votes
Follow Lauren F.
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I ordered 4" and 1.5" frosted glass balls. The ornaments arrived poorly packed with very little protection in the shipping boxes - kinda looked like they had been tossed into the boxes. The small ornaments arrived unscathed; however, the large ones arrived extremely scratched, and one was broken. It looked like they hadn't been packaged correctly in their boxes in the first place, as the ornaments were barely sitting in the slots. Overall, I'm disappointed... I've had good luck with this place until now.

Date of experience: October 31, 2023
Iowa
1 review
0 helpful votes
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This was not a high quality Christmas wreath.
January 29, 2024

I was satisfied with the service, but disappointed with the product. It didn't look at all like the photo advertised. I was also disappointed that it came in between two pieces of cardboard, when I expected it to come in a box.

Date of experience: January 22, 2024
New York
1 review
0 helpful votes
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Great customer service - poor quality product
January 15, 2024

Christmas Central has excellent customer service. The unfortunate part was the 12 piece railroad track quality wasn't so great. I order 3 packs of track. Opened the first 2, nothing wrong. The 3rd one had several warped pieces of track. I called CC and they shipped another pack of track. Guess what...same thing, warped pieces of track. I haven't contacted them about it and at this point I haven't reached out to them because this just might end up being a futile effort. Maybe they will see this review and reach out. I wish their was some sort of checking the product before it shipped.

Date of experience: January 15, 2024
New York
1 review
0 helpful votes
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That perfect color scheme from my childhood!
August 16, 2023

These multicolored lights were perfect to recreate the Christmas tree colors from my childhood! It brought back a little joy. Delivery was prompt and the lights were well packed. I will buy from Christmas Central again!

Date of experience: August 16, 2023
Massachusetts
1 review
0 helpful votes
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Decent quality, items hard to find elsewhere
September 18, 2023

The snowmen were not well assembled-I'll need to do some gluing. A few ornaments were damaged not sure if happened in shipping or not-disappointed. Need to contact Customer Service. The clear ornaments were just plain clear, appeared iridescent online.

Christmas Central attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 19, 2023
New Hampshire
1 review
0 helpful votes
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High Quality Items and Fast shipping
December 1, 2023

I ordered a beautiful star for the top of my christmas tree and a hand-painted skier snow globe. Both items were very high quality and I am very happy with my purchases. The items were well packaged and shipping was fast.

Date of experience: December 1, 2023
Utah
1 review
0 helpful votes
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Very disappointed
October 18, 2023

I bought several things and one of the items that I bought a dozen of only one of them was good. They were not packaged to protect them in transit and wrong items sent with missing pieces that were glaring obvious. The return policy got me refunded for the 2 wrong items sent and the 9 correct, but damaged items and they refused to cover the single good items return.

I would not recommend shopping here for the fairly unreasonable return policy, the poor quality of the expensive product and the lack of care taken to ship the items without damage.

Date of experience: September 18, 2023
Georgia
1 review
0 helpful votes
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Hard to find Christmas Items..
December 7, 2023

Fast and easy. No problems with finding the items. Items are a bit older than most Christmas items. But I needed matching single electric candles for my windows. I was so happy to find them with Christmas Central. However, when I ordered, I really did not expect them to match so well. I will alwasy shop with Christmas Central in the future.

Date of experience: December 7, 2023
Florida
1 review
0 helpful votes
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👍 was happy that you had what I was looking for
January 30, 2024
Updated review

It was frustrating! Couldn't get the billing and mailing address straighten took to long It didn't take any longer than any other product I bought from somewhere else there's always an issue because I have a different billing address and a address where I am right now

Date of experience: January 30, 2024

It was frustrating!
January 17, 2024
Previous review

It was frustrating! Couldn't get the billing and mailing address straighten took to long

Date of experience: January 10, 2024
North Carolina
1 review
1 helpful vote
Follow Tina D.
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Beware of this business. They have inaccurate description of the item. I purchased a Decorative Clear Glass Spring Floral Vase with Lace Ribbon for $8.99. I received a JAR with lace, not a VASE!. Pay my own shipping cost to return for refund!

Date of experience: May 2, 2016
Laura G. Christmas Central Rep
over a year old

Hi Tina,
I'm sorry you had a frustrating experience with us. Please email me at sherric@christmascentral.com with your name and order number so I can pass this along to our Customer Service manager for you. Thanks for reaching out to us!

Pennsylvania
1 review
0 helpful votes
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Poor Shipping, Great Customer Service
December 30, 2023

I paid extra for expedited shipping but didn't receive my order until 2 weeks after I placed my order. However, the Christmas Central customer service team was quick to refund what I paid due to the delayed shipping

Date of experience: December 23, 2023
Michigan
1 review
0 helpful votes
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Products are disgusting
November 30, 2023

Your products by far are absolutely, positively pieces of junk. Poorly made to say the least.
Great job of "bait-and-switch", products advertised are really cute however both sets I received were disgusting to say the least. They were thrown out to the trash!

Date of experience: November 23, 2023
Florida
1 review
0 helpful votes
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Just what I was looking for.
November 23, 2023

I needed Christmas stockings in a green and more of a burgundy to match all the other stockings we have. Our family is growing and I wanted all the look similar. Christmas Central not only had what I needed but a great price.

Date of experience: November 23, 2023
Michigan
1 review
0 helpful votes
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LED tree lights
January 22, 2024

Received. Ordered multiple sets of lights. One was not working. Customer service was very respectful and shipped out the replacement right away. New shipment received and is working great. Great customer service. Thank you.

Date of experience: January 22, 2024
Louisiana
1 review
0 helpful votes
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Christmas candles
January 2, 2024

I ordered Christmas candles for my window displays. They were exactly what I was looking for to match an older set I have. They arrived quickly, just in time for Christmas. Thank you Christmas Central.

Date of experience: January 2, 2024
Ohio
1 review
0 helpful votes
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Perfect Trifecta!
September 19, 2023

When I called in to discuss dimensions of various wreaths I was interesting in purchasing, I was met with the kind of customer service everyone is looking for when contacting a company. Then delivery was faster than promised. And finally the product is exactly as described. Perfect Trifecta!

Date of experience: September 19, 2023
Ohio
1 review
0 helpful votes
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The candles I ordered were not what I thought. The light did not go all the way to the flame only lit the candle and then only lasted 1 day with the batteries for 6 hours. The 3 candle holders were just as described.

Date of experience: December 27, 2023
Virginia
1 review
0 helpful votes
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Garland for fence
December 15, 2023

Super pleased with this garland— we are using it on the fence surrounding our yard. At first glance (in the box), it looked a bit small and squished, but it fluffs out nicely and adds a really nice touch. Great quality/quantity for the price!

Date of experience: December 15, 2023
Pennsylvania
1 review
0 helpful votes
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Damaged product
December 29, 2023

I ordered a snow globe and it showed up broken. I contacted the customer service, and they graciously sent a new one out, but yet again when it arrived, it was not in the packaging correct and it was broken as well.

Date of experience: December 22, 2023
California
1 review
2 helpful votes
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I needed to correct my order. They never returned my phone calls or emails. I did both a lot. In spite of the calls they sent a shipping notice but it was with a phony shipping number.

I called sales instead of the customer service number and of course they answered the phone. I asked about the phony shipping number and they put me on hold and I never got another person or call back.

Date of experience: December 16, 2015

Overview

Christmas Central has a rating of 3.5 stars from 2,455 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Christmas Central most frequently mention customer service, good quality and great price. Christmas Central ranks 1st among Christmas sites.

service
416
value
41
shipping
42
returns
32
quality
39
This company responds to reviews on average within 1 day

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5,029 reviews