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How would you rate Elfster?
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New York
1 review
0 helpful votes
Follow LaWanna M.
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I have found Elfster to be the best gift-giving website I have ever used. Its user-friendly interface and easy-to-navigate app are wonderful. I especially appreciate that my family and friends can participate in gift exchanges regardless of our locations.

Date of experience: May 1, 2025
Australia
1 review
0 helpful votes
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Unsolicited Spam
November 21, 2024

Someone has signed my email address up to this service. When I first was contacted by Elfster requesting I register I did not.
Since then I have been continually receiving emails for a Secret Santa I am not part of. I have tried turning off all notification, as unsubscribe is not an option. But the emails continue.
Reading some forums it appears the only way to stop the emails is in the group settings. As it does not notify who created this group I cannot do this.
I have had to block the elfster domain for our corporate email

Date of experience: November 21, 2024
Washington
1 review
1 helpful vote
Follow S M.
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Terrible - doesn't work
December 4, 2023

Only 1/2 of the people receiving the invitation could join. It says 9 accepted but that's 9 invited. Many of us could not accept or go beyond this screen. So much trying and trying to make it work. A complete waste of time. And thanks for all the spam that you get once you make an account. I can see the invite but can't join or see who's joined. Below it says I'm not participating. All the clicks and trying never got it to work. And the admin had no luck either.

Date of experience: December 4, 2023
Canada
1 review
2 helpful votes
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Doesn't work at all
December 3, 2023

Despite accepting an invitation to a gift exchange it tells me "You are not participating" and then says at the bottom of the page "Your other account is in this exchange" with a button there that says "manage" that doesn't work. I don't have 2 accounts- I have a single account with a single email. Such a ridiculous glitchy website. I would give zero stars if possible.

Date of experience: December 3, 2023
Massachusetts
2 reviews
1 helpful vote
Follow Mark R.
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Last year, Elfster worked just fine. I logged in again this year--and everything seemed fine. Had been waiting on the last person to accept the RSVP to begin the Draw. I received an email that person had accepted but when I tried to login: nothing. Did not recognize me...the owner. Had to recreate an account. All empty. Ba Humbug, Elfster.

Date of experience: November 30, 2023
Colorado
1 review
2 helpful votes
Follow Santa's E.
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I've used Elfster (desktop and mobile version, not the app) for 11 going in 12 years, and I'm sticking by it for now, but each year brings changes to the site that make it less and less intuitive slash user friendly. The interface changes and features get moved around, shuffled, recategorized or disappeared altogether. I find it's much more time-consuming than in years past, and seriously, I just wish they'd return to the original (ca. 2011) version. I'll keep using it for now only because it's slightly less aggravating than starting from scratch on another platform.

Date of experience: November 28, 2022
Texas
1 review
0 helpful votes
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Fast and Friendly
December 15, 2021

Sprinkles the elf assisted me today and was able to correct my issue in a matter of seconds. They kept me laughing and even sent some jokes to continue my amusement. Hands down the best online customer service I have ever encountered. Keep it up Elfster!

Date of experience: December 13, 2021
Connecticut
1 review
0 helpful votes
Follow David S.
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We will be using Elfster again - it's incredibly easy and replaced hours of mental wrangling - usually done after we've all had our wine - with a complete and accurate exchange! As our family grows the politics of these things require finessing - Elfster took the guesswork out of the process! ALSO - their customer service is lightning fast and pleasant to work with!

Date of experience: December 29, 2021
Virginia
1 review
0 helpful votes
Follow Anna J.
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I love the fact on Elfster you can make a wish list of things from all over the internet and add notes as far as size, quantity, etc. It even has a place to add notes, or add a gift even if it's something you'd buy in person at a store. I would really think adding the feature of viewing a public wish list could be done with just a link and not starting an account would be useful. My father refuses to sign up even thought this allows me to add great details

I have used it in the past for exchanges and it's great, but I'd love to share it as just an in need of wish list that anyone can view if I give them the link. I could be an option just like the public/private option of who can see your wish list. (private, public to those with an account, public to anyone with a link)

Date of experience: December 10, 2021
Texas
1 review
2 helpful votes
Follow Kaitlin S.
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Husband's family decided to use this app/site/whatever it was to do a secret santa. I was thinking ok, great, streamline Christmas shopping. NOPE. All it does is give you links to click on to go buy more crap through more random online stores, where you still have to enter all of the shipping info, billing info, etc., manually. In my case, half the links were to out of stock or unavailable items, and the one I did manage to purchase is now backordered to the end of January - some Christmas gift. I guess the appeal is that you don't have to go through the "hassle" of picking names out of a hat, but seriously, was it that hard? We have all agreed, we will not use again.

Date of experience: January 18, 2023
New Jersey
1 review
0 helpful votes
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Super fast response!
December 21, 2021

Noel from Elfster was able to get back to me super fast! For some reason, the creator of the gifts exchange event made me a child account under my main account. Noel was able to merge the accounts and now we are back on track! Thanks so much for all you do!

Date of experience: December 20, 2021
Ohio
1 review
1 helpful vote
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Doesn't work
December 14, 2023

I created my account, and it refused to log me in— I tried every password variation that I have ever used, and it just kept saying "incorrect username or password." So I clicked "forgot password, and it sent a reset link to my email. The problem was, the link didn't send me to a page to reset my password. It just sent me to the login page. So I decided to keep trying different passwords, and it eventually locked me out of my account completely. I feel bad for my cousin because I guess she won't get a gift for the exchange…

Date of experience: December 14, 2023
California
4 reviews
2 helpful votes
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Hate Elfster
November 25, 2023

Hate this site/interface. Family sent it to the wrong email no way to link unless I create a new account and link. Not even getting into managing and switching lists and all the junk it sends and advertises.

Date of experience: November 25, 2023
New York
1 review
2 helpful votes
Follow P O.
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I'm a 24-year-old software developer and I struggle to navigate this convoluted website. Now imagine my 80-year-old grandparents trying to figure it out. Literally one of the most poorly-designed websites I've ever been on. All we want from Elfster is to anonymously shuffle and assign names, as well as see what our assigned person put on their wishlist. Instead, we get a company that adds the most random, redundant sections and subsections that do nothing but confuse older generations who aren't computer savvy. It's truly embarrassing how bad the user interface is on this horrible website. Please try and get better, Elfster Team. I understand that anyone skilled enough to help you wouldn't want to work for your loser company, so try and improve from within.

Date of experience: November 25, 2023
Iowa
3 reviews
3 helpful votes
Follow Matthew M.
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Invitations sent, check. Enormous problems with RSVP. I suspect the email address has to match but this is an unreasonable requirement. Email address should be blind.

Affiliation with Facebook is a red flag straight away.

It should just work. It doesn't. This suggests a lack of oversight and possible backyard operators.

Date of experience: November 25, 2020
Pennsylvania
1 review
0 helpful votes
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Christmas sucks
December 25, 2023

I already disliked the holiday. I tried to eliminate the stress of it all with this app but someone was picked twice and Justin didn't have a secret Santa. Very disappointed, ruined Christmas.
Jan.

Date of experience: December 25, 2023
Canada
1 review
7 helpful votes
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Ruined our gift exchange
December 30, 2013

Ruined our gift exchange. One member had a problem receiving the email because of spam filters at work, but then when we tried to fix the problem one of the members became him as well. So it got all messed up and 2 people ended up giving to my husband and my sister in law got nothing. Totally useless site, use an old fashioned paper draw instead and use technology for other things.

Date of experience: December 30, 2013
GB
1 review
10 helpful votes
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I have to say, I think after quite a number of years of struggling with this site, I will look for another or go back to the old fashioned envelopes. Once all the information is fed up and it does the exchange, its fine, but have now struggled on several occasions to amend the members of the group, and today I cannot even access the group to see if recent amendments are correct etc. There is such a lack of information and help, and what should be a simple job take hours. Shame!

Date of experience: October 24, 2014
California
2 reviews
3 helpful votes
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Online gift Exchange...
December 1, 2008

Online gift Exchange... perfect for the holidays... - I was trying to figure out an easy way to do a Secret Santa for my office. I actually found this site by fluke [GOOGLE is fantastic] and it is an electronic gift exchange site. You can create a profile, including a wish list, best of all it allows you to anonymously email your Secret Santa instead of filling out useless forms. It reminds me of Evite when you are trying to get your group together. This is an extremely user friendly site. I can't wait to use this in the future.

Date of experience: December 1, 2008
Florida
1 review
0 helpful votes
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You can count on an elf
November 28, 2018

Great helpful customer service! The elves are super helpful and quick as well. The only thing that would make this better would be some guidance videos or how to guides, I ended up having to make a bunch up for our group and since I was participating it meant I had to black out portions since it listed who I was paired with. But otherwise convenient and fun!

Date of experience: November 27, 2018

Overview

Elfster has a rating of 3.1 stars from 125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Elfster most frequently mention customer service, gift exchange and wish list. Elfster ranks 2nd among Christmas sites.

service
13
value
8
shipping
4
returns
4
quality
10