OrnamentShop

I placed an order on 11-2-24 and reviewed the wrong item. I reviewed an ornament for someone else. I have emailed and texted several times and have never received a message back. I will not order from them again. I would like a refund including shipping.

I have bought Ornament Shop ornaments for all my children and grandchildren for about 8 years. About a $200 order each year. Ornaments were always received in a red velvet bag for presentation and for storage. Last month the order came with 1 red velvet bag. I emailed to ask where the other 11 red velvet bags were. They said they are only giving the bags for certain ornaments. I asked for the other 11 bags to be sent as good customer service for a steady customer because nowhere was it written that their policy had changed. They answered that now they are complimentary. I quoted the dictionary definition as "given or supplied free of charge" to the representative and told her to forward these emails to her supervisor. I also said I would put negative feedback and reviews on social media if this wasn't rectified. The last email I received stated:
"I apologize our processes have changed and now only the printed ornaments are receiving the red bags. The hand personalized ornaments no longer come with the red bag. I apologize for the inconvenience. Your order only contained 1 printed ornament therefore only 1 red bag was sent."
THIS MAKES NO SENSE WHATSOEVER. I WILL NEVER USE ORNAMENT SHOP AGAIN. POOR POOR POOR CUSTOMER SERVICE. Beware of their ignorance.

Horrible HORRIBLE customer service. I've ordered from them for 15 years for client gifts. An ornament I received this year was laughable - the writing was so bad it looked like my third grader wrote it. They refused to replace it despite my multiple requests. I will have to spend more money to buy a replacement elsewhere, because the quality is not anything I can give as a gift. It's embarrassing. Shame on them for providing such poor service. Find somewhere else to order your ornaments - they don't deserve the business. And you run the risk of getting garbage quality items.

Hello,
If you are thinking of purchasing from this company DON'T. Read how the Better Business Bureau ranks them. The company is ranked a D-. The reason is the company does not respond to customers. Get this, Ornament-shop. Com won't provide a phone number for order issues! If you email them they do not respond!
Buy from another company who stands behind their product and one that doesn't hide from the public.
Hope this post is read by a lot of people.
I will post on as many sites as I can. Please warn friends and family about this company
Thank you

I ordered an adorable customized ornament commemorating my daughter's first year of college. It arrived broken. When I tried the customer service link in my emails from them, it went nowhere...literally a non-functioning link. When I sent something asking for a replacement on their website, I received no answer. They are a scam -- DO NOT ORDER!

Attempted to place an order online and kept getting an error please try again later. Each time I tried again I didn't realize they were taking money off credit card. So they charged me 3 times which was $64.00 x 3 for the exact same ornaments. I emailed them right away to let them know what happened to get refund on all the extra charges, and they replied nothing they can do. I can't find a phone number to call, I'm going to try and dispute this with my credit card. Wish I would have seen these reviews first before ordering from them not impressed at all. Horrible company.

I received my order from ornamentshop.com today. I am extremely satisfied with the quality of the ornaments and was thrilled to see that they were really personalized by hand! I love seeing this being done by a real human and not a computer. I will be ordering again very soon.

Errors on the part of the company were never dealt with correctly. Tried to expedite my issue and no one would give me contact info. Was placing an order...during a sale...issue with website that got corrected 2 days later...went to place order...sale was no longer in existence and no one would help me get the sale price. Asked for free shipping to compensate and was told no. Asked to be in contact with next level and got no response. Other issue in December...personalized ornaments came with no personalization...credited back but one ornament was out of stock...no compensation. Offered to send ornaments back so they could personalize them... crickets. No one responded after that. I had been a customer for years. Next year I will seek out a different company for sure.

I have ordered from the ornament shop back in October. They said it would ship by October 20th. Now it is 4 weeks past the date it was to ship and still no ornaments. I have tried to contact them via email and I got one response stating they would look into it and get back to me. That was 3 weeks ago. I have sent several other emails and have not gotten a reply.
Don't waste you're time or money because you won't get your order.

I have ordered something every year from this company. Their website is a waste of time when you are creating a personalized ornament... it takes forever. It was magnified this year because I decided to order 3 different ornaments. When you are shipping to multiple addresses they have an excel spreadsheet for you to use LOL. When you ship individually you do not get the benefit of any coupon offer & suffer the high cost of shipping each ornament to your loved one. Their customer service is non existent... they do not care & offer nothing to appease whatever experience you have had. Sorry does not cut it when I have taken the time to offer feedback. They may think they are just losing me; 1 customer... they are mistaken! There are plenty of other sites to order from... go to them.

Don't even think about placing an order with this company! Would give a 0 if I could! No customer service. You can't call them! They could absolutely care less and refuse to help with ANY problems. We placed an order mid November for almost $200 worth of merchandise. 2 1/2 weeks before Xmas we started sending emails,alarmed because we still hadn't gotten our ornaments,no response till 7 days before Xmas,and that response was "do you want a refund?". We tried and begged for help,refused to send the ornaments, their response was always the same. We never got our 2023 ornaments and will never order from this despicable company of uncaring people. Unbelievable

Ornament shop.com is having some problems. I bought six ornaments from this coming and five came in one box and one came later. One of the ornament painting was nightmare. The company return policy is 10 day from when receive the item. I return the Bowling Christmas order back to the company that cost me $9.25. I sent 7 email and I did receive an email 4:23 by then it was already ship. The customer service could be a lot better. I would say read everything before you buy from the company.
Ornament phone *******834 and it is on the first page in small print. You do not talk to a human.
Evelyn Furlow

The "estimate shipping" does not work so you are forced to complete the order to determine shipping. An $18 ornament (small resin) was $11.99 for shipping. They also suggested an alternate address for the one I entered and it was EXACTLY the same.

They mailed me someone else's order. I tried to call several time and they are not taking phone calls during Christmas season. They sell Christmas ornaments which people give as presents!
So if someone is missing a puzzle frame ornament with 3 names on it, I have your order. You probalby have my 3 with our picture on it.
They are NOT responding to my emails either. All I want is my order and at this point my money back. I did manage dial an ext and get someone in shipping who gave me to a phone # *******414 for a Candy something company and they were NOT friendly or helpful. DO NOT BUY. There are a ton of BBB complaints as well. I have order in the past but will NEVER order again.

If I could give zero stars I would. My order was lost and when my emails were not answered I put the charge in dispute. I wanted to re order the ornaments and it was canceled and I was told I can never order from them again.
Really great customer service!

We ordered an ornament for a family member out of State, which arrived broken. There's no phone number to contact them so you have to rely on slow emails with no real solution. I sent them a photo of the broken ornament and was told they'd either refund or replace. I sent the reply back right away (within hours receiving) saying to replace, and gave them an item of equal cost and the item number. No reply in almost two weeks. Nor were there any replies to the 2-3 emails that we sent using their site form. Our last one told them to just refund us because we're not playing email tag and chancing our loved one not getting her yearly ornament. Will never order from them again!

Their ornaments are cute enough, but their prices are deceiving. They give you the lowest possible price and you get to your cart and the item is more if you don't qualify for the particular discount. Rachel G. And Natalia K. I agree with you. Their customer service is rude and not at all helpful. People wonder why small business or losing out to Amazon. It is because Amazon ships quicker, does better quality work AND actually has customer service. Absolute worst customer service ever!

I understand the company has been bought out by another company. I have ordered from the Ornament shop for over 10 years without incidence. This year has been painful at best. Initially I had to use an excel document to place all item numbers and shipping addresses and email it to customer service. It used to be that could all be done on their website. I ordered the ornaments in July and still have not received all of them. Today I received an email from customer service informing me that one of my ornaments was discontinued so they would remove it and continue to process the order. I asked the to replace it with a different item number and provided the number. Short answer was another email saying unfortunately no. I have already paid for these and now have to go look for a replacement for the one that two months after ordering is discontinued. I will never order from them again.