Taylor K.

We ordered an ornament for a family member out of State, which arrived broken. There's no phone number to contact them so you have to rely on slow emails with no real solution. I sent them a photo of the broken ornament and was told they'd either refund or replace. I sent the reply back right away (within hours receiving) saying to replace, and gave them an item of equal cost and the item number. No reply in almost two weeks. Nor were there any replies to the 2-3 emails that we sent using their site form. Our last one told them to just refund us because we're not playing email tag and chancing our loved one not getting her yearly ornament. Will never order from them again!