OrnamentShop

I understand the company has been bought out by another company. I have ordered from the Ornament shop for over 10 years without incidence. This year has been painful at best. Initially I had to use an excel document to place all item numbers and shipping addresses and email it to customer service. It used to be that could all be done on their website. I ordered the ornaments in July and still have not received all of them. Today I received an email from customer service informing me that one of my ornaments was discontinued so they would remove it and continue to process the order. I asked the to replace it with a different item number and provided the number. Short answer was another email saying unfortunately no. I have already paid for these and now have to go look for a replacement for the one that two months after ordering is discontinued. I will never order from them again.

Purchased 3 beautiful ornaments. There was issues with packaging and they would not assist. They created the problem and wouldn't fix it. I paid $6 each ($18 plus tax) for boxes and the pouches to put ornaments inside were very large and did not fit inside small box. Company would not send smaller pouches or larger boxes. I had to leave numerous voice mails as they do not answer calls. I would start out as number 33 in line and work my way down a long time later to one time 3 in line and another call 1st in line, and both time switched over to voice mail. Sent about 4 emails and no one would help me. The worst customer service I have ever come across and I am almost 60 years old. I will never shop this site again, as customer service is always number 1 and they should have your back. Amazon, Target, Kohl's, etc. give you the best customer service when you call. AND, they answer your calls and emails to resolve the issue.

I bought 6 ornaments from the web-site. They I've received my package, I was about to cry. I paid almost $80 but the quality is so poor. It does not worst even $15.
One of the items was broken. All of them are flat. If you do personalization, they use marker to put the sign on. It looks bad and poor.
I have contacted them, the assistance was very rude and impolite. They said if u send it back and it breaks, they will not make a refund. But the quality is poor and I'm positive it will break. No solution. Just waisted money and time contacting them

Was excited to receive my order 6 days ahead of scheduled delivery! However, was SO disappointed when I examined each Ornament. Besides the "m" half gone from the one laptop Ornament and the incomplete "f" in Goodfriend on the red ball), each one had issues with spacing: either the entire group of sentences was not centered (the laptop Ornaments), the entire line was not centered (see bottom of New Apt ornament), or there was too much space between the words (ie on the red ball between "Joe" and the word "and"; the space between "The" and "Younkins" on the 'from our house to yours' Ornament. I was so happy with the ornaments I had ordered last year- but will not be ordering from this company again.

Literally just ordered a single personalized ornament, yes I agree overpriced but it's sentimental and it's not that much $ so why not. Oh how I wish I had NOT. Took my money and never gave me confirmation, no email, no order # just a We're Sorry screen, however I instantly got a notification from my bank letting me know my funds for the exact order total were taken out by Just Party 800... Scammy no?
Either way, it's not even the $, it's the lack of professionalism and rude customer service for me. Will be sharing with all of my friends, fam and followers about it. I found them just by googling personalized Christmas ornaments where their ads took over like a storm... never again lol. So garbage! Waiting to get my $ back :)

I have never dealt with costumer service this awful. I order from this company EVERY year and spend SO MUCH money each time. The ornaments aren't always completely perfect, but I have never complained. This year, I ordered my usual large order, with a special addition for my new baby. The penmanship wasn't the best on any of the ornaments that were sent, but my baby's first Christmas ornament-an important keepsake-was sporting slanted writing and some sloppy letters. I emailed the company and got nasty responses about how it meets their quality control standards. I pushed back and explained why this was upsetting, and they just sent back a nasty response stating that it doesn't matter that I'm upset because their standards were met and that's the end of it. I've never been treated so poorly by a company this size. They won't miss the $15 they would need to spend to replace the ornament, but I will certainly remember how they treated me and handled this situation. I will no longer deal with a company that cares so little about their customers. Absolutely pathetic.

I try and support small businesses whenever possible, but I had a recent reminder as to why Amazon is ruling. I place an order from OrnamentShop in Ohio, paying 9.99 in shipping when shipping was free with Amazon. The Ornament with the year on the hat was how I wanted it written. Ornamentshop has it presented on their website with the name on the hat instead of the year. "20 minutes" after placing the order at 4:30am on a Saturday, I realized it didn't look correct and emailed the customer service right away. Needless to say it was 2 days of emails going back and forth about why they couldn't make this minor correction. I know it wasn't in production and it definitely hadn't shipped yet. It would have taken very little effort to make this minor correction, yet they chose not to. My cost for the item at OrnamentShop was $29.99 total. I accepted the fact that I had wasted $29.99 ordering from OrnamentShop and ordered the correct ornament from Amazon for a grand total of $14.99 Amazons ornament arrived 2 days sooner than OrnamentShop even though it was ordered two days later. Amazons package, which shipped for free, was professionally wrapped in a bubble pack, OrnamentShops was thrown in a bag. The writing is even nicer on the Amazon ornament. Small business may be able to survive a Monopoly like Amazon if they step up their customer service. I don't see this company remaining in business much longer.

We tried to order ornaments for the grandkids. The site indicated the order session had expired. We resubmitted the request and received a confirmation that two identical orders had been processed. We attempted to report the error to the help line and no one answered. Subsequently we sent an email advising them of the problem in less than two hours from time of order. A day later the representative thanked us via email for the order and said sorry you had a problem ordering but the items had been processed and shipped. Hard to believe because the duplicate boxes arrived four days later. We recontacted them about returning one of the duplicate boxes and getting a refund. We were rebuffed. In my opinion customer service dropped the ball when we alerted them to the duplicate orders in a timely manner and they have ownership for not doing the right thing and acknowledging their timeout error on the website. What ever happened to the old adage the customer is alway right? We will be using a different ornament company in the future based on our experience with customer service.

Beware- if they make a mistake, they will argue with you for a week and not fix it. TERRIBLE COMPANY.