OrnamentShop

I ordered an adorable customized ornament commemorating my daughter's first year of college. It arrived broken. When I tried the customer service link in my emails from them, it went nowhere...literally a non-functioning link. When I sent something asking for a replacement on their website, I received no answer. They are a scam -- DO NOT ORDER!

Dreadful customer service. The completely ignored the fact that my item was broken upon delivery. It might seem like a cute idea to get a personalized ornament but it's simply just not worth dealing with this company on any level.

I have ordered from the ornament shop back in October. They said it would ship by October 20th. Now it is 4 weeks past the date it was to ship and still no ornaments. I have tried to contact them via email and I got one response stating they would look into it and get back to me. That was 3 weeks ago. I have sent several other emails and have not gotten a reply.
Don't waste you're time or money because you won't get your order.

Hello,
If you are thinking of purchasing from this company DON'T. Read how the Better Business Bureau ranks them. The company is ranked a D-. The reason is the company does not respond to customers. Get this, Ornament-shop. Com won't provide a phone number for order issues! If you email them they do not respond!
Buy from another company who stands behind their product and one that doesn't hide from the public.
Hope this post is read by a lot of people.
I will post on as many sites as I can. Please warn friends and family about this company
Thank you

We ordered an ornament for a family member out of State, which arrived broken. There's no phone number to contact them so you have to rely on slow emails with no real solution. I sent them a photo of the broken ornament and was told they'd either refund or replace. I sent the reply back right away (within hours receiving) saying to replace, and gave them an item of equal cost and the item number. No reply in almost two weeks. Nor were there any replies to the 2-3 emails that we sent using their site form. Our last one told them to just refund us because we're not playing email tag and chancing our loved one not getting her yearly ornament. Will never order from them again!

Attempted to place an order online and kept getting an error please try again later. Each time I tried again I didn't realize they were taking money off credit card. So they charged me 3 times which was $64.00 x 3 for the exact same ornaments. I emailed them right away to let them know what happened to get refund on all the extra charges, and they replied nothing they can do. I can't find a phone number to call, I'm going to try and dispute this with my credit card. Wish I would have seen these reviews first before ordering from them not impressed at all. Horrible company.

I have never dealt with costumer service this awful. I order from this company EVERY year and spend SO MUCH money each time. The ornaments aren't always completely perfect, but I have never complained. This year, I ordered my usual large order, with a special addition for my new baby. The penmanship wasn't the best on any of the ornaments that were sent, but my baby's first Christmas ornament-an important keepsake-was sporting slanted writing and some sloppy letters. I emailed the company and got nasty responses about how it meets their quality control standards. I pushed back and explained why this was upsetting, and they just sent back a nasty response stating that it doesn't matter that I'm upset because their standards were met and that's the end of it. I've never been treated so poorly by a company this size. They won't miss the $15 they would need to spend to replace the ornament, but I will certainly remember how they treated me and handled this situation. I will no longer deal with a company that cares so little about their customers. Absolutely pathetic.

Just got my cute penguin Christmas ornament with names of my family and year on it... its beautiful! Very pleased!

Don't even think about placing an order with this company! Would give a 0 if I could! No customer service. You can't call them! They could absolutely care less and refuse to help with ANY problems. We placed an order mid November for almost $200 worth of merchandise. 2 1/2 weeks before Xmas we started sending emails,alarmed because we still hadn't gotten our ornaments,no response till 7 days before Xmas,and that response was "do you want a refund?". We tried and begged for help,refused to send the ornaments, their response was always the same. We never got our 2023 ornaments and will never order from this despicable company of uncaring people. Unbelievable

Literally just ordered a single personalized ornament, yes I agree overpriced but it's sentimental and it's not that much $ so why not. Oh how I wish I had NOT. Took my money and never gave me confirmation, no email, no order # just a We're Sorry screen, however I instantly got a notification from my bank letting me know my funds for the exact order total were taken out by Just Party 800... Scammy no?
Either way, it's not even the $, it's the lack of professionalism and rude customer service for me. Will be sharing with all of my friends, fam and followers about it. I found them just by googling personalized Christmas ornaments where their ads took over like a storm... never again lol. So garbage! Waiting to get my $ back :)

Their ornaments are cute enough, but their prices are deceiving. They give you the lowest possible price and you get to your cart and the item is more if you don't qualify for the particular discount. Rachel G. And Natalia K. I agree with you. Their customer service is rude and not at all helpful. People wonder why small business or losing out to Amazon. It is because Amazon ships quicker, does better quality work AND actually has customer service. Absolute worst customer service ever!

Beware- if they make a mistake, they will argue with you for a week and not fix it. TERRIBLE COMPANY.

I received my order from ornamentshop.com today. I am extremely satisfied with the quality of the ornaments and was thrilled to see that they were really personalized by hand! I love seeing this being done by a real human and not a computer. I will be ordering again very soon.

I try and support small businesses whenever possible, but I had a recent reminder as to why Amazon is ruling. I place an order from OrnamentShop in Ohio, paying 9.99 in shipping when shipping was free with Amazon. The Ornament with the year on the hat was how I wanted it written. Ornamentshop has it presented on their website with the name on the hat instead of the year. "20 minutes" after placing the order at 4:30am on a Saturday, I realized it didn't look correct and emailed the customer service right away. Needless to say it was 2 days of emails going back and forth about why they couldn't make this minor correction. I know it wasn't in production and it definitely hadn't shipped yet. It would have taken very little effort to make this minor correction, yet they chose not to. My cost for the item at OrnamentShop was $29.99 total. I accepted the fact that I had wasted $29.99 ordering from OrnamentShop and ordered the correct ornament from Amazon for a grand total of $14.99 Amazons ornament arrived 2 days sooner than OrnamentShop even though it was ordered two days later. Amazons package, which shipped for free, was professionally wrapped in a bubble pack, OrnamentShops was thrown in a bag. The writing is even nicer on the Amazon ornament. Small business may be able to survive a Monopoly like Amazon if they step up their customer service. I don't see this company remaining in business much longer.

Beware hardworking small businesses. They will steal your ideas. I will never buy from this company.

Was excited to receive my order 6 days ahead of scheduled delivery! However, was SO disappointed when I examined each Ornament. Besides the "m" half gone from the one laptop Ornament and the incomplete "f" in Goodfriend on the red ball), each one had issues with spacing: either the entire group of sentences was not centered (the laptop Ornaments), the entire line was not centered (see bottom of New Apt ornament), or there was too much space between the words (ie on the red ball between "Joe" and the word "and"; the space between "The" and "Younkins" on the 'from our house to yours' Ornament. I was so happy with the ornaments I had ordered last year- but will not be ordering from this company again.

Errors on the part of the company were never dealt with correctly. Tried to expedite my issue and no one would give me contact info. Was placing an order...during a sale...issue with website that got corrected 2 days later...went to place order...sale was no longer in existence and no one would help me get the sale price. Asked for free shipping to compensate and was told no. Asked to be in contact with next level and got no response. Other issue in December...personalized ornaments came with no personalization...credited back but one ornament was out of stock...no compensation. Offered to send ornaments back so they could personalize them... crickets. No one responded after that. I had been a customer for years. Next year I will seek out a different company for sure.

I have ordered something every year from this company. Their website is a waste of time when you are creating a personalized ornament... it takes forever. It was magnified this year because I decided to order 3 different ornaments. When you are shipping to multiple addresses they have an excel spreadsheet for you to use LOL. When you ship individually you do not get the benefit of any coupon offer & suffer the high cost of shipping each ornament to your loved one. Their customer service is non existent... they do not care & offer nothing to appease whatever experience you have had. Sorry does not cut it when I have taken the time to offer feedback. They may think they are just losing me; 1 customer... they are mistaken! There are plenty of other sites to order from... go to them.

I understand the company has been bought out by another company. I have ordered from the Ornament shop for over 10 years without incidence. This year has been painful at best. Initially I had to use an excel document to place all item numbers and shipping addresses and email it to customer service. It used to be that could all be done on their website. I ordered the ornaments in July and still have not received all of them. Today I received an email from customer service informing me that one of my ornaments was discontinued so they would remove it and continue to process the order. I asked the to replace it with a different item number and provided the number. Short answer was another email saying unfortunately no. I have already paid for these and now have to go look for a replacement for the one that two months after ordering is discontinued. I will never order from them again.

The "estimate shipping" does not work so you are forced to complete the order to determine shipping. An $18 ornament (small resin) was $11.99 for shipping. They also suggested an alternate address for the one I entered and it was EXACTLY the same.

Printing crooked. Customer service very rude. I asked for one ornament to be redone And they refused.it was a gift but I was embarrassed to give it. I could have printed better myself. Most companies would have redone. Awful!

Best part about ordering from this place is the ability to customize ornaments….IF they turn out right. Downside is that the ornaments themselves are average at best. Customer service is poor, and most of all the advertised price of the ornaments will more than double once all the fees are heaped on. BEWARE.

We tried to order ornaments for the grandkids. The site indicated the order session had expired. We resubmitted the request and received a confirmation that two identical orders had been processed. We attempted to report the error to the help line and no one answered. Subsequently we sent an email advising them of the problem in less than two hours from time of order. A day later the representative thanked us via email for the order and said sorry you had a problem ordering but the items had been processed and shipped. Hard to believe because the duplicate boxes arrived four days later. We recontacted them about returning one of the duplicate boxes and getting a refund. We were rebuffed. In my opinion customer service dropped the ball when we alerted them to the duplicate orders in a timely manner and they have ownership for not doing the right thing and acknowledging their timeout error on the website. What ever happened to the old adage the customer is alway right? We will be using a different ornament company in the future based on our experience with customer service.