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Christmas Central

How would you rate Christmas Central?
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Illinois
2 reviews
3 helpful votes
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Not good
December 6, 2019

Ordered a Christmas stocking from Christmas central, through walmart.com on 11/28. As of 12/6, it has not been shipped so I sent an email inquiry about my order. I received an email back stating the order was to be filled through their other warehouse and they were checking on it and would get back to me. Several hours later, I got an email from Walmart that my order was cancelled because it hadn't been shipped yet and the seller was unable to provide an estimated shipping date.

Date of experience: December 6, 2019
Kansas
2 reviews
0 helpful votes
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OK
September 8, 2023

It was Alright. The pictures don't have as many lights as I Thought they would. Like on the lamps on the ground like every other one is lit up instead of all of them. They are reasonably price but I guess I see why now.

Date of experience: September 8, 2023
Washington
2 reviews
0 helpful votes
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Exactly what I was looking for
February 2, 2024

Christmas central has the best selection of decorative holiday lights - types, colors, lengths.
The website is very easy to sort and find exactly what I wanted. Delivery was timely. The lights all work and are exactly as described. The wires are pliable and easy to place. The price is great.

Date of experience: February 2, 2024
Ohio
1 review
0 helpful votes
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Do Not Waste Your Money on this backwash hose.
September 14, 2023
Updated review

Like the Titanic, this hose failed its maiden voyage. I carefully unrolled the (nearly paper thin) hose and laid it out its entire length and attached it to the pool filter head discharge. I then opened the pool filter to backwash WITHOUT turning on the pump to allow the hose to fill with water and ensure there were no kinks. I then turned on the pump to begin the backwash process. Within seconds, the hose ruptured in two places flooding my garage and driveway. What a mess. Avoid this product. Go to trusted, local pool supply store and buy a quality hose.

Christmas Central attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2023

Hopefully, this hose holds up for a while
July 26, 2023
Previous review

Hopefully, this hose holds up for a while. The price is extremely competitive!

Date of experience: July 26, 2023
Kansas
1 review
0 helpful votes
Follow Gretchen K.
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I have these lights (4 sets of 4 latge bulb each set) for 4 years now. So far they are all still working. They are huge & people love them! I'm bought 3 more sets this year to put on my round garden bed. I wil be having 9 sets total. My order arrived before xmas. These colorful lights are hard to find even in this site. I usually only see the clear C-9 bulb pathway kind. I hope they never stop making this exact product because it will be my forever tradition! It is so big, very unique, very bright...It is like I do not have to go to xmas light shows because I brought it home to share in my neighborhood to enjoy as well.

Date of experience: December 7, 2023
California
1 review
0 helpful votes
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It's not what you are marketing.
December 26, 2023

You trick a potential customer into thinking the swag lights connect to the bow. There's no way that is possible. You need to remove that photo. Market the swag lights separately from the bow. I would not have bought it. Your picture shows on a house with the bow in between the swags. How is that possible? There's no way to connect those swags to the bow. That is a fraud marketing scheme. Your return policy is ridiculous.

Date of experience: December 19, 2023
Colorado
1 review
0 helpful votes
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Nice ornaments at a good price
December 31, 2023

I ordered a set of glass ornaments before Christmas. Christmas Central had the best price around. It took a little longer for my order to arrive, but it came before Christmas. And the ornaments are even prettier in person.

Date of experience: December 31, 2023
Oklahoma
1 review
2 helpful votes
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One Star Too Many
February 22, 2021

Stay away from this company. Their customer service is lousy. They do not screen items prior to shipping and send damaged goods that cannot be seen until items are removed from original packaging. People order Christmas decorations before they need them. When you get them out and discover they are damaged, their 14 day return policy is null and void. DO NOT ORDER FROM THEM!

Date of experience: February 22, 2021
Vermont
1 review
0 helpful votes
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Great customer service!
January 30, 2024

My order was shipped in three different boxes, Two of the boxes arrived and the third did not. After emailing with customer service, my items that did not arrive were replaced and shipped out again without any hassle!

Date of experience: January 30, 2024
Maryland
1 review
0 helpful votes
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The website and ordering process was very user friendly/easy to use. Delivery was quick and on time. The quality of this ribbon is very good and the wire edge holds the way you shape it. Looks amazing with the theme of our tree also. Definitely recommend it.

Date of experience: November 11, 2023
California
1 review
3 helpful votes
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L ordered the 3 foot commercial Santa in November, it arrived broken in December. And no wonder. There was no packing material! After a series of emails back and forth they offered me a 20% discount! Finally I shipped it back for a refund. It's February 9th and I haven't heard anything, so it looks like I'm out my entire purchase price of nearly $300. Don't buy anything from these people. I might see if the BBB can help.

Date of experience: February 9, 2021
Laura G. Christmas Central Rep
over a year old

Hello Jim. I'm sorry to hear that your transaction with us has been inconvenient. Can you provide your order number and I'll find out what happened here? Your email does not say when you shipped it back, but we can look into this and make sure you get your refund.

Maine
1 review
0 helpful votes
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Not happy with the product
December 12, 2023

Fast and easy
The item reindeer swirling glitter globe arrived with one poorly made. I wrote how the product was poorly made and not expected for another reindeer to be sent to me. Your customer service was very fast in giving me 2 to options to correct my issue.

Date of experience: December 12, 2023
California
2 reviews
0 helpful votes
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Items arrived broken
December 19, 2023

I was disappointed with receiving broken items, as I was excited to use them as decoration for this holiday season. The item were not packed well at all, causing them to arrive broken. I will say customer service was excellent and refunded the cost of the items without hesitation.

Date of experience: December 12, 2023
California
1 review
0 helpful votes
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Poor quality spa/pool cover
July 31, 2023

I purchased the spa cover and I was very disappointed in the quality. It felt like very light, weight, bubble wrap, and a light blue color. If it were easy to return, I would do that because it's of no use as a pool or spa cover.

Date of experience: July 1, 2023
Massachusetts
2 reviews
0 helpful votes
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Easy return and refund.
December 28, 2023

Website was very easy to use. Checkout was simple with payment options through PayPal and Amazon. Shipping was fast with good communication. I decided the product did not meet my needs and contacted them to return it. It was easy with excellent customer service.

Date of experience: December 28, 2023
New York
1 review
0 helpful votes
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Entirely satisfied
December 20, 2023

As title suggests, I purchased some decals and a Window Wonder and was entirely satisfied. I didn't have to wonder where my order went as communication was great throughout. I would buy again from Christmas Central.

Date of experience: December 20, 2023
California
2 reviews
1 helpful vote
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I placed an order. It was delivered. Then I reviewed the product. A couple days later I got a message asking me if I'd received my order, but didn't give me any information about what my order was. I had to do some research to figure out what they were talking about. Then I got this survey without asking me if I wanted to do a survey. So the follow up email and survey dropped my review from 5 stars to 4.

Date of experience: December 24, 2023
Michigan
1 review
0 helpful votes
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Wow, ACTUALLY GREAT customer service
November 19, 2023

I appreciate the detailed filters which helped me shop for the right ornaments. And when I received my order and one item wasn't quite as advertised, the experience I had with support was actually helpful, kind, and human. I worked as customer support for nearly 10 years, and I formed really high standards - you just don't receive good support like this anymore. Bravo for doing this right!

Date of experience: November 19, 2023
Delaware
1 review
0 helpful votes
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Lighted snowflakes
February 6, 2024

Item was exactly as described.
After receiving I realized that the plug cord was not long enough to reach my outlet so in the future I'll have to look for an item with a longer plug cord. And the only other comment I can make was that I wish the lights were more LED brighter and whiter than yellow. They are in my window with the help of an extension cord and they look nice. Thank ypu😃

Date of experience: February 6, 2024
Virginia
1 review
0 helpful votes
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My order experience
February 2, 2024
Updated review

Presently surprised how vast the inventory was. Found the items I had been searching for. Placing the order was easy. I received my first item relatively soon. The other item was delayes due to issues with the shipping carrier UPS. Overall it was a good experience. I suggest Christmas Central should not use UPS.

Date of experience: February 2, 2024

Vast selection & easy ordering
January 12, 2024
Previous review

Vast selection & easy ordering.

Date of experience: January 12, 2024

Overview

Christmas Central has a rating of 3.5 stars from 2,455 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Christmas Central most frequently mention customer service, good quality and great price. Christmas Central ranks 1st among Christmas sites.

service
416
value
41
shipping
42
returns
32
quality
39
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5,029 reviews