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The company faces significant reputational challenges, with numerous customers expressing dissatisfaction regarding product quality and service reliability. Common complaints include misleading product representations, long shipping times, and inadequate customer support, particularly concerning returns and refunds. While a few customers reported positive experiences with specific items, these are overshadowed by a prevailing sentiment of frustration and distrust. Many reviews suggest the company operates with questionable practices, leading to accusations of being a scam. Overall, the feedback indicates a critical need for improved transparency, product quality, and customer service responsiveness.
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My nephews love this tent! Great quality and details. Easy assembly. Much prefer this to a big box store version I had ordered earlier. Highly recommend!
Some very adorable stuff in here for older little girls too! I bought a beautiful for my granddaughter, it is beautiful and my granddaughter love it.
Your grand daughter is so cute, thank you for your order
Sorry to chillandslay for my review. I made a mistake... get over it. Don't worry, I WON'T order anything from you. BUT I do see that others have issues with your company.
Hi Gordon,
You must have a mistake, we never ever sell smart security camera in our website, and your order number format is also different with ours, please remove your wrong reviews, because you are not our customer, you don't have any purchase on our webite, please remove it!
Canopy and garland are really cute.So perfectly girly! Material is soft and dreamy, exceeding my expectation. Recommend
Do not buy from Chill and Slay. After 1 month & not receiving the goods, I sent them an email requesting my money back. No response. They are fraudsters. I should have read their reviews first. They may communicate with you but only via messenger, you maybe lucky in hearing back from them. They are dishonest & will rip you off.
Hi. We are very sorry to what you feel, could you tell us or or message us (https://m.me/chillandslay) your order number? We will help check right now. And if your really don't receive your order, we will arrange immediately. If you have another issue, we also would like to help you.
Don't buy stuffs from this website. They don't have phone number to contact and they only have email to contact them. NEVER RESPOND. The order take so long and their price are twice more expensive than other websites. Only when I called my bank to cancel the order bc they never ship than a few days later they shipped. I sent them couples email to cancel the order and they still ship my order. What a shame company. Don't make mistake like me
Hi, We are very sorry to what you feel, do you receive your order, if you have any question about your order, please email customer@chillandslay.com or message us (https://m.me/chillandslay) with your order number and issue, Our customer service team are happy to help you there and will reply within 1 business day.
My sister sent me this link for me to check out their cute kids stuff. I thought I recognized some items, so I decided to do some checking. I went on aliexpress and low and behold I found the site was selling items off aliexpress at twice the price. Even going so far as to use the exact same screenshots. The "sale" they have running on a countdown and the countdown just restarts endlessly. Huge scam! I couldn't find any reviews online about the site, good or bad, and going on their Facebook was useless as there are no reviews despite the huge amount of likes the page has. I managed to find one post from someone that was complaining they had ordered something and couldn't seem to contact the company and they had no idea if their item was being shipped or not. I responded with my findings and guess what? That post and my reply disappeared shortly after. DO NOT BUY ANYTHING OFF THIS SITE. If you have, contact your credit card company immediately, and chalk it up to learning experience. Take some time and do your research. This shady $#*! company is working overtime to shut chatter down. Be aware.
We are totally different in quality and supply with which you said, you don't have any order in our weibsite, please do not to judge if you don't have experience, this is not true, we have good products, good canopy, we do our best to give a good shopping to our customer, other customers, please see those links, it's all the post from our customer, https://www.instagram.com/p/BsWZZCbFnSx/,https://www.instagram.com/p/BqN9v5wlb9k/,https://www.instagram.com/p/BtNl_Z7FYPC/,https://www.instagram.com/p/BuQuCYCnAwr/
Answer: We advise different price beautiful dresses, you can choose which you want.
Answer: Total rip off. Ordered toy elephant and cheap knock-off arrived broken wrapped in black plastic garbage bag. No box. Refuse full refund. Only agreed to 50% refund and we keep broken toy! Still waiting for refund.
Answer: Chinese scammers sending junk knock-offs. Very cheap stuff. Refunds rare when, not it, it breaks.
Thank you for your order and nice picture