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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
The top I ordered is really nice. But I find if you order anything off this site it takes a month to arrive. So don't order if you want it for the following week This is my second order first was at Christmas so I accepted the delay. But my second ordered beginning of March received middle of April. Don't understand the delay
I have asked for a refund. Someone replied saying they will take 10% of for me. I responded that I would like to send my parcel back as they don't fit me. I have send a further two emails regarding this and had no response
I loved the jacket I purchased. Great quality for the price. It did take a long time to receive the jacket so I messaged to check if it was on its way. Customer service was polite and professional and provided an update and provided me with options to continue to wait for a couple of weeks or to get a refund. I decided to wait and was pleased I did.
Easy to order you do have to wait a while for delivery but not a problem
Great service amazing product
Sleeves so soft and can dress it up or down
Thought I was going to wait for weeks for this but got it within 2 weeks
Absolute worst customer service I have ever known. The items take weeks and weeks to come and when they do, the quality is rubbish.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
You make it difficult to contact you plus shipping took longer
Why would you have your garments Sue 12-14?
These are two completely different sizes
My parcel still hasn't arrived and can't trace it with tracking number. Very disappointing and let down
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Ordered several items costing me over £100 back in early March and although I have a good response from my questions chasing my order it's still not here nearly 6 weeks later. I ordered the items for a holiday in May thinking I had plenty of time but we are getting closer and still no goods. Have given me a refund on two items now not available, I guess as it's been so long waiting for them and now want to offer me a discount on my next order, Haven't had this one yet! So that definitely won't be happening.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
This was my first time using chic me. The item I was sent took ages to come and when it arrived it was huge, and I mean huge. The cost of return would have been rediculous so I'm the end I was issued with a 50% refund but it still
Left me out of pocket for something I can't wear.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Ordered before Christmas for a holiday in January. Never arrived so I tried to cancel order but was never refunded. Finally turns up in March but is now too big as I've been cutting. Fortunately for ChicMe, I like it so much I want to order the smaller size. In summary, product is good but delivery/customer service communication was rubbish.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
I placed my order on February 29th & as yet April 10th I still have not re I my package!
Will never order from you again
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Is my 1st time shoping at Chicme hopefully I get what I want.
It took more than a month to receive my order
But is worth it.
The delivery took awhile to get here,but the items were well worth it
Dessvärre var de tröjor som jag beställde små i storleken, samt att det sista paketet som jag beställt kom aldrig. Har dock betalat för det.
Hallå
Tack för att du meddelade oss om ditt klagomål.
Om du har några frågor, vänligen skicka ditt ordernummer eller din registrerade e-postadress: support@chicme.com, vi löser problemet åt dig så snabbt som möjligt.
Jag önskar dig en bra dag!
Med vänliga hälsningar,
Very happy with the top. Great to wear for a night out or for a meal out with friends. Very flattering.
The delivery was nearly a month, which I didn't obviously read. 2 out of the 3 items were lovely. However the one which is of poor quality, I wish to return and haven't had a response to be able to do so.
No updates for weeks. Customer services were difficult to get some understood answers to questions. Only seemed to get anywhere once requested refund.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
The shirt I bought was not even close to what was advertised. It was cheap and the design wasn't even the same. I bought some jeans as well and they were the same as the picture either.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,