All of my purchases have been shipped timely and have fit to size. Everything I've ordered has been super cute. Compliments galore. Can't wait to wear my Spring and summer clothes

Pants were super cute and just as pictured. The customer service and communication isn't great. But otherwise, I have no complaints

I ordered this dress and paid $31.00 for expedited shipping. I was told the dress would arrive in nine days. The dress was for my sister's funeral. Needless to say, funeral came and went; no dress! The dress finally arrived three weeks after its promised delivery date. I tried contacting custom service for a refund and no response. As a matter of fact, the regular delivery date was prior to the date it was delivered. Do not WASTE your money snd pay for expedited delivery. As a matter of fact, if can avoid it, don't shop with company. Their customer service is hollow.

I ordered a jacket. When it arrived it was out of shape and didn't fit. There were no instructions anywhere I could find on how to return it. I opened an online chat and asked, but no-one responded so having waited online for an hour I came off it and tried to find an email. This was equally difficult - it's as if they don't want you to return anything! I found an email so sent an email. I waited another week to get a reply but didn't get one, so I googled in other chats and found another email address that someone had used in the same circumstances. This person replied and said I couldn't return because I was now out the timescales (by a couple of days!). I pointed out that I wasn't when I had tried to get hold of them originally and had there been clear instructions either online or on the packaging when it arrived I wouldn't be. They offered $5 coupon! I pointed out this was useless as I had a £35 jacket that doesn't fit, and I was absolutely not going to be buying something else and giving them more money so that I could use a $5 (what a con!) so they offered me $10. I said this wasn't acceptable and that I would even be willing to exchange instead of return to try a smaller size, which would cost them nothing and actually save them the $10 but they refused and told me to have a nice day! I will never be buying from them again. PS. Anyone want to buy an out of shape £35 jacket that doesn't fit well?

I wanted to return item because it was too big but getting in touch with customer service was absolutely ridiculous. Quality was good though and ended up just giving it to a friend