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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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The shipping experience and overall price was exceptional. I have ordered several products from ChicMe but this is my 1st time ordering hair.The description was not as described. The product that I order was not a lace front wig, it was a wig without lace. This is false advertisement. I was very displeased with my order.
I'm not happy with the material at all... I don't like it. One is in the picture, the other is reality
Satisfied for some outfits, while highly disappointed for lingerie
Wish they get to be like Amazon with shipping but other than that product is awesome
True to size so don't go up a size... most items were what I expected some were poor quality, give yourself a month to receive the products...
The quality is great for the price I'd definitely purchase again.
I was really really hoping these pieces would fit and be good quality... well no such luck. Was so looking forward to seeing my wife in these outfits, and neither fit... at all, even kind of. Damnit
They fit perfectly... true to size. The quality of the shorts are great and it looks just like the picture
The shipping was a bit long. I ordered on 12/31/20 and received my order on 1/22/21. Some of the items in my order fit well. The others that didn't fit, weren't like pictured. There needs to be more pictures of models from different angles to give customers a better idea of the style and look of the item.
Poor quality sweatshirt - I ordered this cause it looks so cute and said it was a sweatshirt but the material is not fleece bot a very cheap polyester that is shiny on the inside. The material between the sleeves & the shirt body do not even match in that the sleeves have Rippled material like it's been burned. Would not buy from Chicme if this represents the quality.
I have returned items to Germany address expensive to return hoping refund will be quicker than delivery timescales
Well, anything coming from China takes at least three weeks to arrive. So my expectations were not very high!
Everything arrived as i was expecting, no problems
My order was separated during shipping so I've only received certain items and still waiting on others.
Cheap materials used. Loose threads, uneven stitching
Good experience let's see how long and the quality of the items when they arrive
Good experience let's see how long and the quality of the items when they arrive
I have been trying to get a refund for weeks. Several texts sent with no response. They are terrible about communication and results. I will keep trying!
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it