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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Service was good the pink suit is very pretty but runs a little small. Biege and olive green tank dress is nice but the biege one had a slight discoloration in the chest area
Great. A little long to deliver. Was a bit of a wait. One of the outfits not suitable.
Happy to save money on 2 super outfits.
Shipping too was excellent, love all the fabrics, the color of all the cloths was soft
Arrived just in time for my anniversary. Lol didn't want to be in dog house,
I bought this in Carmel and loved it so much bought it in pink.
Trying to do a return is a nightmare. Better to throw it away and waste the money.
Would not give me a refund without a fight. Will not be shopping there again
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
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Yours sincerely,
Very lovely materials and perfect fit. I recommend. I have purchased many times from Chic Me and was never for once disappointed, im always impressed and happy after every purchase.
Product is no the same color as described and the quality is very cheap looking. Absolutely no support.
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Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Good experience. Timely delivery! Very cute dress! Fits perfect
When you buy their products on TikTok, at least you can return them. You cannot return anything because it's overseas and I'm no longer good with that. I'm only going to buy an American product.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
The address section is not easy to use. The credit card info would not populate until I hit continue and I took Me back to the payment section for me to choose my credit card
Ordered same size two different items one fit, one did not, just thought since same size should have both worked. Wanted to return one but was offered 10% discount refund to keep
U guys take so long to send me my orders I m so confused why you guys don't send me on time 😭
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Good Service provided. Nice dress. Material not as I expected though
Wanted to return one item thru got babknyo me saying I cxx as n kept the item and get 10% off but still no email it was a few weeks ago
POOR material not the same. I promise you i will not order from you guys again.
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,
Everything I ordered fits nicely. And I'm very satisfied with what I ordered.
Great experience navigating through the site
I recommend anyone to order from chickme They have good qualities and you get exactly what you order.
I love this website. It's so easy to use and the clothes are great quality.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it
Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@chicme.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,