ChewyReviews 1,100

In the past was impressed with Chewy. Always got the 1 -2 day shipping and most times 1 day. Last order that did not happen. Ordered Friday and did not get till Wednesday. Chewy shipping status was inconsistent with that provided by Fed Ex. Chewy said shipped Friday and Fed Ex did not even receive info till Monday. Delivery by Fed Ex said Tuesday and then changed to Wednesday. Possibly will order from then again but not when depending on the quick delivery. Other companies had same price for items but chose Chewy based on their promised 1-2 day delivery. I won't trust them again with delivery commitment that they provide. It is listed on their website and is basically a false promise. Extremely disappointed with this last delivery.

We spend about $400 a month on cat food, which is less than we were paying at the big box stores. And chewy delivers this food with free shipping. Our cats love the big sturdy boxes. We make them into tunnels and sleeping boxes. None of the cans ever arrive dented, unlike pet smart. Their boxes were so flimsy there'd be cans rolling all over the UPS van, and dented so bad we had to throw them out. The UPS driver always apologized, but it wasn't his fault. It was clearly the fault of pet smart (they blamed a "third party supplier"). We now order everything from chewy.

My first experience with this company was not good. They sent me an advertising mailer stating a $15.00 discount on my first order. When I used the promo code it did not work and when I called the customer service department they said my dog food brand was not eligible for the discount. I don't see anywhere on this mailer that only select brands qualify and hence is kind of deceptive advertising in my opinion.

Didn't offer anything to make me want to be a customer and didnt seem to care. Plenty of other choices out there.

I used to Love chewy and would recommend it to anyone but after having issues with autoship payments and being out of the food I need, I am done. They act like they try to contact you in regards to orders with cute little words likewe tried to bark and purr at You but no one ever tried to contact me or explain why my order was cancelled. Ive tried to voice my complaints in hopes to resolve the issue, but they glaze over my opinions and talk about how there was a confusion. They refuse to take responsibility and I am done.

I strayed from Chewy.com and ordered from a different company ( Coupaw.com) and there return policy is HORRIBLE and the shipping took a lot longer than I am usually used to. I bought a dog pool and wanted to return it but it said in the fine print that ALL SALES ARE FINAL and couldn't return it...
I will never stray from Chewy.com with such a great team of compassionate people, I received a post card from them just asking if Brumhilda is enjoying her food. I had another co-worker who wanted to return the dog food she had gotten on her auto ship but her sweet dog passed away and they not only accepted the food back but sent her flowers for her loss. CHEWY your the best

Ordered flea medication for $100.00 for one year. The site performs the same when yo7 use Norton security on Amazon or Ebay. The only thing is there is no one jumping right in and refunding my money. This will be a year on 10/16/2017

I work very long hours, making it difficult for me to get to local pet stores before they close so I thought the 1-2 day shipping advertised on their website was great. As most things that seem too good to be true, it was just that. I placed my order later in the day, so I understand that it likely wouldn't be shipped until the following day. However, when I finally got my order shipped email it said I wouldn't be receiving my order for another week. I called in to customer service to find out why, the rep seemed like she couldn't be bothered and would only tell me that they didn't ship on certain days. I certainly won't be ordering from them again and will be sticking to Amazon from now on.