Chegg

I cancelled my subscription back in Nov. 2021 and then received an email today that I was charged for the subscription which I don't use. I unfortunately slack at checking my account because my life is busy. Today when I received the email I logged into my old Chegg account and noticed that my subscription had been reinstated back in April. So I have been getting charged for 3 months without my knowledge or consent, I contacted customer support and they said that there is nothing that they could do and could not explain to be why my account was being charged after I cancelled in Nov.

My only explanation would be that when I spoke to a Rep in Nov. That they only paused my account and didn't actually cancel it as I had requested. Now I'm out $75 for something that I don't use

I purchased a used version of a book I need for class, I need a new version in order to have access to the ebook. Chegg offered no solution, even though the text book I need cost more. I chose Chegg over other retailers to purchase the book from because I incorrectly believed it was a reputable company that was worth spending money with. I was wrong I would understand if it was hours or the next day but it was not. After trying to follow their instructions posted online and it not working I then contacted support. At that point it had been an hour since I put in the order. They can't cancel it, they can't apply credit, I have to wait a week for the book then ship it back, then wait for a refund then get the more expensive version. All the time I can not participate in my class. It is hard enough being a student dealing with OUTDATED resources makes it even hard. Buy your books some where else!

I pay for Chegg service, hoping to get help on textbook questions when I'm struggling to figure out the best solution. Responses are often incomplete or just the opinion of the "expert." I submitted a question a few days ago and their "expert response" was copying and pasting the response they left on another user's question. Don't you think I would have checked for the question on their site before submitting a new one? And if I did see the same question, do you think I was satisfied with their response if I'm re-posting it to get a new response? I added a comment saying the response is incomplete and was just the "expert's" personal opinion, but a few hours later, instead of updating their response, they simply cleared my down-thumb and completely DELETED my comment... I'm VERY unsatisfied and will be discontinuing my service. Thanks for NOTHING so-called "experts..." such a scam!

Chegg claimed that I shared my account 15 times in 6 weeks and keep suspend my account and never refunded my money. After everything I tried, reset account, allow Chegg to use my location etc… I followed every steps they advised me to take and today they suspended It again 3 days after I spoke to a supervisor who granted access after she determined that the account was not share. This company is fraud and I will contact BBB and my state attorney tomorrow. I need all the money I paid to them back plus reparations fees.

I canceled my Subscription on June 30,2022, but they said that it would take effect on July 30,2022. That means that I am still subscribing for the month of August as the charge today would be for next month (August). If you're planning on using Chegg, please don't, or if you really want to use their services, make sure to cancel it early.

This website is pure $#*!, you pay 20 dollar per month and it kept asking u to swap the device u using.
It asked me to swap device i registered before, like its ok, but after i registered it, it still asking for swap.
Its like they dont care about user experience at all.
Other utilities, and overall response time is piece of $#*! aswell.

Please learn from me and do not make a mistake purchasing this website. It did not give me one accurate answer for the $16 I spent. They have a one time refund policy. Go use Chat GBT and save yourself the amount more than a Netflix subscription.

By January I sent my book to this company knowing by email confirmation I would receive my check in the mail 15 days later. It turned out I nearly waited almost two-and-a-half months later; their excuse my book was, "suspected" that it may have "been a fraudulent copy." If I had not contacted them by email in complaint about their delay, I would not have known about the fraudulent copy reply. Why wait to email me a notice about something that could've been serious AFTER I contacted? I JUST received my check in the mail today - 3/27/2018. I don't want to sound like a whining brat, but Chegg has to do better to inform your customers on the issues at hand! You can lose customers, and frankly you just lost one - me!

This had the potential to be worth the money but in the end wasn't. I wanted the Chegg subscription for the tutoring and the 20 questions every billing cycle. Every time I signed in either from my phone or work computer, my account kept getting flagged or suspended. They insisted I needed to get my own subscription or assumed I had given my login information to someone else. I ended up spending more time with my account suspended that I did using it. Overall, this is not a good platform for additional help.

Ordered a book from chegg when I was taking classes for my MBA. Apparently, I also selected a free study tool. I just noticed this month a charge for 124.95 on my credit card from chegg. I called my credit card company and they indicated I've been charged annually since 2013. The reason I noticed it this year is because I'm no longer using the credit card for frequent purchases. The past 3 years I did not notice because the card was a high use card. I called chegg and they note I did not use the service and it was pitched as free. So the free subscription was in 2012 but they started charging me in 2013 and charged annually until I complained this year. These types of free turned fee based subscriptions should not be legal. Since I didn't know about this, how could I have known to cancel it?

If there is something below 1 star, I will give it to this website. First, I sent my question, and the answer was a copy and paste of my question! Isn't that a big joke? I sent the same question, and someone copy and paste something from google as an answer to my question! There is no room to chat with whoever sends the answer, so if you would like to get another answer you have to use the limited number of questions they give you. I don't advise anyone to subscribe to this website!

Chegg has the absolute worst customer service. I have not been able to use this service since the first week I bought the Chegg Study subscription. I used the service within guidelines and was told that my account was temporarily suspended due to "suspicious activity". The popup redirected me to change my password which I did over four times. I then proceeded to contact Chegg over five times through different ways (SMS, Call,) and no one was able to help me. I spent over two hours contacting Chegg through SMS. Finally, I was told they would escalate my account review to reinstate my account and that I would receive an email by Thursday morning at 9am from Chegg and I never did. My account has remained temporarily suspended with no explanation. I am extremely frustrated that I was redirected so many times and this issue was never resolved after over a month. It is very disheartening to pay for a service I barely got to use. It literally feels like theft.

You can find solution for easy question, but most complicated engineering question, the answers are wrong. There are some smart tutor but mostly I found cheg unhelpful. The tutor usually copy from solution manual and writes it down here.

They don't allow you to use multiple device, every time I try to switch from school computer to my home computer, I have to go through the process of swapping device and receiving code and all the nonsense.

I have been chegg customer for long time and they do not value at all their clients. If you log in into different computers, they automacally suspend your account. No one, you can talk to your issue. You have to wait three days to get respond. They know, it is computer error. I talked to one of their representative, they could not dare to answer my questions. They are so rude. Do not ever call them, they won't help you at all. It is wasting time.

They charged us twice, and told us that we had to order another subscription? Still waiting for refund. Their cusotmer service stinks. The girl I had on the phone hung up on me. They do nothing to help the customer, and in most cases these are STUDENTS, with not much money in their bank accounts! Shame on you.

I ordered a chegg book and i will honestly never do it again they had horrible customer service and if they think that you didn't put it in the mail on time they will charge anyway without calling just send you an email saying oh hey we took 202 out of your account sorry about just send us your book back. And in order to reach a customer service rep i had to stay on the line for about 20 minutes. So my bank account was in the negative for about two weeks before i was refunded the money. So I would personally like to thank chegg for creating the most stressful two weeks of my life and making me so broke that my bank actually started to charge me for how broke I was.

They surcharged my card and stole from me and never even gave me what they promised sad sad sad excuse of a site... the CEO is also racist saw the comments regarding complaints on Facebook were mostly black

I purchased the membership without reading the reviews. Lesson learned! It is a scam! As soon as I paid, I went on to ask a question… it takes a while to have your question answered and you only get a limited number of questions per month! Do not waste your money! I canceled soon after purchasing and I was still not given a refund!