CheapTickets

I booked a round trip ticket from St. Louis to Boise, Memorial Day weekend. The day before, I checked reviews on this site and they were the worst reviews I've seen for anything, ever. So I was worried. But I paid attention to my emails. I got updates from the airlines. I checked in online 24 hours early. I got to the airport 2 hours early. Right after I booked through Cheap Tickets I called the airline directly to verify my booking. I basically just did what CheapTickets recommended and everything went smoothly. If you expect CheapTickets to take you by the hand and do everything for you, then maybe there could be problems, I guess. But if you're a grown adult and do a tiny bit of homework for yourself, double check and verify, then Cheap Tickets is a useful and convenient service. If I get from Point A to Point B alive and on time, I'm satisfied. I never write reviews, I just wanted to alleviate worries for anyone second guessing this service.

Just booked an international flight for two on Cheaptickets.com for over $1500 and the stupid site gave me $10 cheapcash that I can't use for anything unless I book directly now another flight. I was wondering during the booking after I signed in of course why I can't use previous cash I had earned earlier.
After completing my booking, I searched for my "cheapcash" to find that it always expires. They give you the $10 per booking. It doesn't matter if it's for one or multiple tickets and it doesn't matter if the trip is for $80 or $1500. The funniest of all is that ithe cash expires after 30 days. They never tell you that before that this cash is only valid for 30 days. I wish they give this loyalty cash per person or as a percentage of the whole cost with of course a longer validity period like 3-6 months.

I had a trip booked to Mexico. I sprained my foot and was in a boot for 6 weeks. I submitted all my medicals, my Orthopedic Surgeon wrote a letter. I still could not get ANY of my $420.98 back! I called Cheap Tickets, Orbitz & the airlines. Due to me using this company, nothing was refundable. I am on crutches and in a boot and cannot even walk or drive. This company is a huge scam & they do not give a care in the world about serving customers to make them happy. Sad.

Worst flight booking experience I have ever had. Needed to change flights. Was awarded flight credit and received an email saying I could redeem this credit on cheaptickets.com. Attempted to redeem credit and it showed that I had no credit to redeem. Chatted with an agent and was told I needed to deal with the credit through the airline, not cheaptickets.com. I will never use this service again and encourage everyone else to avoid it as well. It is a flat-out scam. They are relying on customers getting frustrating and giving up or forgetting about their credit. Complete dishonesty on the part of this business!

Do yourself a favor and stay far away from this company. I was not able to download and print tickets from their email. Their customer service was a complete joke. They instructed me that they would put a "refund request" through but we all know that is code for "you are screwed and we will deny your refund". My little girls were heartbroken that they did not get to go to the game. I learned my lesson. Stay away.

I booked my car rental through Cheaptickets for my trip to Cancun. My reservation was for ~$340 but I ended up being charged ~$800 by Hertz Cancun. (Have a look at this business' reviews and you will easily conclude that they are a bunch of scam artists.) As an example, I asked for a number in case of a flat tire and they proceeded to add the unnecessary Premium Roadside Assistance. I filed a claim with Cheaptickets, but they were just pushing for me to deal directly with the vendor. I feel like I was robbed and Cheaptickets basically asked me to deal directly with the thieves they introduced me to! Horrible experience!

Cheaptickets.com is a complete sham. Customer support is nonexistent, literally. I did not speak to a single human being after being on hold for over an hour. They have an automated service that would call you back and save your place in line. I did this four times, and each time I would get a call back, I would sit through another several minutes of their wait music before some automated chump would click on the line and tell me they were experiencing "technical difficulties' and then disconnect me. Then, upon calling the line back, the wait time would then triple. They apparently operate out of a double-wide with a staff of chimpanzees. I will never use this garbage site again, regardless of their fare prices, and I will advise everyone that will listen to do the same. To hell with you Cheaptickets.com.

Cheaptickets has service issue.

No. 1
Seems like its team has difficulty comprehending my request for date change.

Before i have this issue, i was asking for the ticket but they won't send. They kept telling me to log in to MyTrip. But the login system did not work. I asked that the ticket be resent is because i had called up the airline for meals and i want to see it incorporated into the ticket. Finally they said "please see attached" BUT there isn't any attachment. I had to send a few mails just to get the ticket.
No. 2
Max told me to wait for 2 to 3 hours for a response to ticket change of date. I did not get the call
I rang the next morning many times before my call was answered by Sammy. She does not give me a direct answer to my queries instead she kept repeating the same thing and telling me the process of it that i need not of it.
No. 3
Sammy repeated an email is sent but up to now there isn't any.

Bought 3 tickets to an NFL game, went to my email on sunday morning (October, 2019 Detroit Lions game) of the game, clicked through the links and there were no tickets... cheaptickets had lost or mucked up the order somehow. 90 minutes on the phone with their "help" staff was an utter, frustrating waste of time as the idiot on the other end could not only not communicate well in English, she couldn't solve the issue... and scolded me quite a bit for being upset about it in her broken english. Just great. 2 1/2 hours later, finally got seats through another source but was late for the game and the entire morning was spent in an absolute panic for me and the family. Pretty much ruined the whole damn day. Cheaptickets.com is an absolute disaster; I'd recommend avoiding these clowns like the bubonic plague. I will carry a grudge for these DB's forever...

I booked a hotel with Cheap Tickets, figuring it would save me money, since I'd booked my flight with them as well. It seemed quite expensive, but I figured that their "low price guarantee" assured me that they'd refund the difference if the price was lower elsewhere. So I looked online, just to check, and sure enough, the same double-occupancy room for the same dates was more than $100 cheaper on Hotels.com. I applied for the refund, which was robotically denied. When I tried to call them to ask about this, guess what - "Contact us" did not provide a phone number. I hope sharing my experience will help others avoid dealing with this sleazy company.

Would give a zero if I could. Long story short, I booked tickets, next morning needed to cancel, agent said it was fine, I was within my 24 hours, the money would drop off my pending credit card charge in 3 days. 2 weeks & multiple phone calls later (being put on hold for an hour at a time & was able to hear everyone talking because they can't even mute the phone properly), I am still out of my money, even though my flights are canceled

I'm always thorough when booking flights. I want to save money, I shop around, I don't press the Purchase button until I'm sure. I bought tickets from CheapTickets.com and got a good price. At no point did the website say anything about a $43.98 booking fee, or else I would have gone elsewhere. I noticed the charge sometime later in my credit card account.

I went through the paces of booking a different flight. The webpage did show a field called "Booking Fee" which was shown as "$0" at every stage of the process up through the payment screen.

The phone menu system for CheapTickets kept bringing me to a dead end, with silence, no message, no music, when I followed it for billing issues. I had to call reservations and have them transfer me.

The billing department refused to refund their fraudulent charge. I'm disputing it with my credit card company.