CheapOairReviews 14,840

I attempted to book an emergency flight for mymother to travel to see my step father who had been admitted to the hospital. I booked got my booking number waited th suggested 30 minutes for a ticket number to no avail. I then called waited on hold for 40 minutes to be told wait another 30 minutes. Again no ticket number I had placed my phone number on their call back list recieved a call back again I asked for the ticket number this particular representative states wait 3-4 hours for a ticket number... what happen to 30 mintures I advised that the flight was in less than 12 hours as it is an emergency booking. She then says I will transfer your call to our ticketing deprartment I waited on hold for 1hr49minutes before I hung up to call the normal customer service number waited once again for 43 minutes to find I need to be transfered again to cancel my booking since it seemed I was never getting the ticket number and I were to it wouldn't have been in time for my mother to board the flight. My final transfer the representative Paulette agent number ******* out of New Deli India said it will only take 3 mintutes for you to get a rep that can cancel you booking so I asked her to hold on the line and warm confernece me she then said I can not do that. I said well I am sure you can hold with me until the promised three mintute hold time is up. Paulettes response well I can not garuntee that will only take three mintures. Well here we go again it will take this long but... you may be waiting forever! Worst customer service experience ever do not use this site! Do not book you may never get a ticket number.

Absolutely abysmal site. Ordering was fine, except the fees were much higher with added tax they didn't tell me about. I had to cancel my reservation because I found a better flight with United, and Cheapoair was terrible! I called (10 minute wait) and right after I asked to cancel, the person hung up on me. I tried their online chat twice and right after I asked to cancel my reservation, the customer service representative left the chat. I called again, held again, and the representative told me to just not get on the flight.

Booked a flight for my wife to Toronto. I signed for a charge of $844.89. They charged my credit card $846.68.
The more annoying thing is that they also charged me a service fee of $97.21. This, according to my credit card company, is quite legitimate. This fee is to be found buried in the terms and conditions. Had I been aware of this I would have booked more cheaply directly with the airline.
Take heed everyone. Avoid this company!

I went to the site because I was looking for the best price for the times I wanted & really didn't care which airline I'd end up on. I bought my ticket. My sister was booking her flight to the same destination from another location, but after checking at. Cheapoair for the flights she wanted, she went to the airlines site to see what price was listed for the same flights. It was at least $50 cheaper at the airlines site. Once she told me that, I checked my airlines site and found the cost of the same flights was $43.00 less! I called cheapo to get a refund of the ticket or at least get them to match it. After 30 minutes on the phone & speaking with 3 different people, I finally got the difference reimbursed. So if you find a flight you like on their site, check the airlines site before you make a purchase. If it's the same or cheaper (of course) go with the airlines; there you can at least select your own seat for free rather than pay extra to cheapo to be able to do it or wait and see what they pick for you for free. Really!

I thought cheapoair.com was excellent except for when I had to go to Spiritairlines to get my boarding pass, it wouldn't let me do it, said i needed a password then it kept rejecting it. I found out by calling cheapoair to call Spiritairlines then i figured it out myself I had to join the Spiritairlines membership or else I couldn't print my borading pass. But all and all I had a great flight and I will recommend this site to my family and friends, the problem wasn't with you it was Spirit Airlines.
Thank you, Loraine Verbridge

Beside that thay make you hold 30 min, The costumer service is well trained robots to say NO to people. When i was booking ticket to Palermo the price change instantly
$100,- up. Two days later the price is$100,- less. So made call to costumer service rep. KINDLY!? Answer in this case nobody FORCE you to buy the ticket, and if i would call back with in 24 hrs. They cud adjust the price but is gone 48 hrs. Is to late.
But if we all purchase the tickets some different site than, Nasty people would not take Jobs away from as, and would not have place to Work.

This cheapoair is a big scam! I paid $374 for round trip ticket for my daugther from new orleans to san francisco and not realizing that the returning flight was May30 instead of April 30 so i called the customer service to change the returning date and to my surprise i was charge $390 just to change the f#£%# returning flight to new orleans. Not only that the person that i talk to from india name Morton was rude he didn't even give any other option i try to get more information from him and all i can hear from him is his rudeness!

When I tried to book my flight online with "OneTravel", the final price was more than originally stated for the itinerary. I called the 800 number for assistance and was connected with an agent who tried to stall by asking me lots of personal questions. I thought that was really unprofessional and told him I didn't have time to chat. Meanwhile, he told me my flight was no longer available. I told him it was showing up on my computer and he said he could see real time bookings but I could not. I thought that was weird. Then after stalling for a long time, he did a bait and switch and booked me on a flight that was a longer route and with a shorter layover time for the same price. I was concerned about the short layover, but he said the airline would hold the connecting flight if needed. When I received the confirmation email, it actually was sent from CheapOAir. My husband did not like the flight schedule at all and asked me to change it. Reading on their website that I had a 4 hour window to make changes for free, I immediately called back. I was told a change would be an additional $165. Again the agent kept on putting me on hold and stalling for time. I felt very deceived when no matter what flight was offered, it was much more money. I gave up and hung up.