CheapOairReviews 14,840

On their website it clearly states that I'll get refunded under the Compassion Exception Policy and it clearly says I'll get discounted 100% on cancellation, refunded or changed fees.
I am in the military and am eligible for this but according to them I still had to pay the cancellation fees.
I asked for a cancellation and refund back and was told I would have to pay $359 in total fees and plus whatever fees they had hid up their sleeves.
I spoke to Richard on the phone and he clearly said " Where are you getting this information from?"
Its on the website, he clearly lied to me. I've bought 5 tickets alone this year through cheapoair.
That was my last ticket I'll ever buy from them.
I'll never do business with them again.

Richard thank you for lying to me don't ever let me find you in person.

After I post this up
Cheapoair will pretend to be compassionate and reply to this review that they are sincere.
Blah blah blah
Con artist

If my experience is typical, I doubt I will use CheapOair again.

I booked a ticket via CheapO. I was told to expect an email with my ticketing info, at which point I could select a seat. The site also explained that, until I received this confirmation email, the price was not guaranteed, and could rise. This important email was to be expected in about 30 minutes. It is now 6 hours later, and still no email.

I first "chatted" on line with a CheapO rep who told me the delay was because my credit card company had not yet authorized the charge. While the rep waited, I called my card company and they told me: (1) CheapO had not requested authorization; (2) any such request would be granted because my card was good for that amount; and (3) I could give CheapO the card company's customer service phone number and they would immediately authorize the charge. 5 hours later, my card company still had not been contacted by CheapO.

I tried to resolve this over the phone, but got nowhere. I have been on hold as I write this for 65 minutes and counting. The recorded message says to use their online chat or email functions. I tried to start a chat, but was told no one was available to chat and I should try another time. I tried to send an email, but the "submit" button did not work.

6 hours after booking my ticket, I still can't select my seats, and can't be sure I even have a ticket. In the meantime, prices may have risen, and I may have lost opportunities on other sites for cheaper fares.

FOLLOW UP: If finally received my confirmation email -- 8 hours after making my booking. The price was as advertised. In the meantime, I was able to speak to a CheapO rep who helped me with seat assignment -- for a price. He told me that if I paid $14.95, I would be allowed to choose my seats. If I didn't pay that amount, I would have to wait until 24 hours before my travel date. So I paid the money and chose my seats. When I received my ticketing email from CheapO, the message said that I could choose my seats by calling CheapO or using their online seat map. In other words, I didn't have to pay a dime to get what the phone rep charged my $14.95 for. What gives, CheapO? Am I owed a $14.95 refund?

I was trying to find out Air Asia's baggage policy because Cheapoair had a good price. Forget it, the web site doe not work. Then, I called, the phone went to India. So hard for me to understand them. Twice, both of the customer service rep told me they don't see the flight on their computer. Finally I went to Expedia, their website clearly indicated the baggage weight etc. Therefore, my experience is Cheapoair is not ideal for your on-line booking.

My family wanted to take a summer trip and they rely on me to set up everything, flight, hotel and do the driving. Because the size of my family I had to look for some type of deal, I tried Priceline, it did not work for me so I tried CheapOair.com and found it was people friendly and the prices for hotels and flights were great for my budget. I booked a trip to San Diego, CA. I did not have any issues with hotel, flight or car... I passed on to my friends how much fun we had and if they plan to travel to use CheapOair. You can't go wrong.

My wife bought airline tickets to Tampa, FL for our family of 6 months in advance and paid, in full. Approximately, a month before our departure we get a notice that our flight had been been cancelled and we were booked on a different flight.
1. My wife paid to have all of our seating together. 2. we scheduled to take a red-eye so that we could fly straight through without a layover.
CheapOair decided to NOT put our seating together AND we have a layover in Miami on the return trip.
Customer service couldn't be less helpful nor speak English any worse. The only way we can get seating together, it seems, we'd have to pay more money. Hmmm seems like a scam to me!
I only wish she had told me before using this horrible service, I would have advised against it. The name alone screams distrustful.
They have lost our business for life and I will be certain to review them every where I can. Anything I can do to hurt their bottom line I will.

These guys are a crock, don't believe a word they say. I booked a room online for my wedding in Temecula. They sent me an email with my reservation, I then told wedding party, parents, friends and family where we were staying. 4 days later I booked 3 more rooms for family over the phone. They gave me killer deals as they told me each room would receive a 50 dollar credit in 4 business days, I had a 40 dollar promo code but decided to take the deal over the phone instead as it was obviously better. I called back to rebook my room that I had booked 4 days ago. That is when they told me that room was not confirmed as the hotel was now booked and they cancelled it while I was on the phone with them. I asked how the hotel could be full when I just booked 3 rooms that day. They couldn't tell me. They acted like they didn't understand what I was saying. They told me I could call back the next day to speak with Faban their Manager. When I called he was never there and I had to speak with Caden again. Caden's only solution was to cancel the rooms I did book. Cuz that solves things, or I could book a Suite at the hotel for full price. So I had to book that room through AAA at a higher rate as time had past. Then when I called to talk about the 50 dollars they were suppose to credit back to my card which they never did, they told me the hotel raised the price on them so they were not able to do that all of a sudden. They tell you whatever it is you want to hear in order to get you to book and then they don't follow through. Their only solution to things is, "we can cancel the reservation for you" knowing as time goes by rooms get more and more expensive. These guys are 100% con artists and need to have their business license revoked! I'll never use them again. Trying to figure out how to file a claim against them with the BBB.

Check, check and re-check the charges. You can get much cheaper flights booking direct with an airline and I am sure much less hassle. Customer service staff are unhelful, incompetent. E-mails are NOT replies to. I will never book with CheapOair again. Overcharged on my credit card - as yet no explanation. I have sent numerous e-mails - no response, have spoken to several customer service staff - all say different. Billing office promised to sort out the problem and ring back - DID NOT.

CheapOair erroneously responded to my review. They accused me basically comparing apples to oranges by stating"Refunds are only given within 24 hours of making a reservation. Requesting a refund because the fare has gone down only works when it's the exact same flight, date, time. Darren wanted to change to an earlier flight". Originally I did request a different flight but once I was informed of the penalty, so I requested the same flight, with the new price of less than $100 for each ticket. CheapOAir said that they would not honor that. They claim within 24 they will not assess a fee, but when booking on the website, if you click "free cancellation" the small print says 4 hours with out a fee, another false advertisement. Long story short, I booked 2 flights for $614 combined. The price has since then dropped daily. In fact, the EXACT same flight 72 hours later dropped to $348 combined... almost half. Still, CHEAPoair will not honor the new price and clearly elevated my original booking since the market of flight prices did not fluctuate that greatly with several other booking agencies and domestic flights. Again... stay away. Poor customer service, poor policies, inconsistencies and poor communications make this company a rip off.

So I purchased a ticket and received a confirmation that my payment went through. However a few days later I receive an email saying the payment didn't go through, so I contact them and they tell me just to resend the info, which I do (the same exact info). However now the price is $50 more I ask them to honor the original price and they pretty much tell me too bad not their issue. Congratz cheapOair looking at previous complaints, you've lost yet another customer.

I have booked tickets twice in this year with Cheapoair.
In both cases I called the next day to do changes to my flight. In both cases there was this sudden additional raise in a price ticket of extra $300.00 for no reason.
1) My original ticket price was $1650. 00
2) Next day I called to change to a ticket that is $1550. 00 and has better time frame.
3) I would even agree to pay the same amount just to have it changed, Instead they ask for $300.00 extra.
I would point out to customer service that there are cheaper options available on their website, but they could not give me that price.

I booked a trip to Miami, Florida for my brothers engagement and long story short the itinerary that I booked through the website was not the one that was emailed to me. When I noticed the return flight was different, I called customer service to try and get this corrected. Had to wait on hold 3 different times, when asked to speak to a manager I was put on hold for 35 minutes and then hung up on. Customer service provided zero help, did not even present options that would be feasible for the travel arrangements I was originally looking for. Agents were disrespectful, provided no actual help, did not listen to any concerns I had with the fact that I booked a specific itinerary that I spent 3 hours researching and the return flight I was placed on through cheapoair was at 2 completely different airports adding an additional 4 hours of travel time for me. For anyone looking to save money on flights there are a lot of other vendors that have much better customer service and that have agents that actually provide proper intellect and don't outsource their call centers to other countries to try and save a few bucks.

Please be aware that this company has well trained professionals who can charge your credit card more than quoted over the phone legally. This is not ordinary ticket agency. Please read other reviews carefully.
I had very similar experiences as others. I was charged total of $1,000 to purchase the ticket and changing the departure date within 24hours after I purchased the tickets. Once you buy the ticket, they will manipulate you because their writing is unclear. Their confirmation e-mail is well prepared for their lies. I found out later that I was charged $500 extra when I saw my credit card statement. I complained to the company, but I was told that I agreed to pay that amount without explained. I believed the representatives who handle my tickets and I was stupid.
I don't think I can get money back. I hope that other people don't have to go through this terrible experiences. I am not surprised when I read other people's reviews.