Jason G.

These guys are a crock, don't believe a word they say. I booked a room online for my wedding in Temecula. They sent me an email with my reservation, I then told wedding party, parents, friends and family where we were staying. 4 days later I booked 3 more rooms for family over the phone. They gave me killer deals as they told me each room would receive a 50 dollar credit in 4 business days, I had a 40 dollar promo code but decided to take the deal over the phone instead as it was obviously better. I called back to rebook my room that I had booked 4 days ago. That is when they told me that room was not confirmed as the hotel was now booked and they cancelled it while I was on the phone with them. I asked how the hotel could be full when I just booked 3 rooms that day. They couldn't tell me. They acted like they didn't understand what I was saying. They told me I could call back the next day to speak with Faban their Manager. When I called he was never there and I had to speak with Caden again. Caden's only solution was to cancel the rooms I did book. Cuz that solves things, or I could book a Suite at the hotel for full price. So I had to book that room through AAA at a higher rate as time had past. Then when I called to talk about the 50 dollars they were suppose to credit back to my card which they never did, they told me the hotel raised the price on them so they were not able to do that all of a sudden. They tell you whatever it is you want to hear in order to get you to book and then they don't follow through. Their only solution to things is, "we can cancel the reservation for you" knowing as time goes by rooms get more and more expensive. These guys are 100% con artists and need to have their business license revoked! I'll never use them again. Trying to figure out how to file a claim against them with the BBB.