On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's been a pleasure in the past and still is a pleasure now I highly recommend
A little nervous. I have a cane and never traveled by myself and I am very nervous.
Very good and easy to find flights faster easy to use excellent customer service
My experience was very good a very easy to do my flight on line
Too many additional prompts but otherwise a great experience.
Very helpful👍💜. Easy to use. They showed a lot of flights and prices to choose from. I would definitely use again and recommend to friends and family.
No problem fast and easy will continue using for all my future travels
Mostly positive. Usually knowledgeable, professional agents.
Thank you for the best price, ease of booking and immediate confirmation
It was a great experience and fast way to find options on flights
La verdad que el servicio me pareció excelente. Fue una buena experiencia, sobre todo en una ocasión que tuve que llamar para hacer algunos cambios y la persona que me tendió me dio un servicio excelente.
Easy to get through the booking especially when I have not booked a flight in years.
Great prices easy booking that's why I book my flights here!
My Argentina ticketing experience is good also. Flight changes by Airline was notified to me on a tilely manner.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/