Good cheap flights I love cheapoair.i love the prices, and travel locations
It was Great service. I clicked what I needed. Fourteen more characters.
Good job.
Keep up the wonderful work.
I like your good rate.
Liked it,is good to find the airline that flies to you destiny
It was very good experience. It didn't take long to complete a
It was fine and happy for transaction but still waiting for updates.
Everything is easy to do and understand help is available when needed
It was so easy and really past to check and update everything
Great experience so far. Our experience with Cheapoair has been always good.
So far, so good! I need to change my flight. Will see.
It is so easy and friendly, it was the first option on the browser. Several cheaper options.
Quick and easy, very good prices and found the exact dates needed.
Thank you its very fast online booking and also very low price..
Thank you its very fast online booking and also so the price is.not so high
Great app to work on and the customer assistance was the best
I was able to book quickly and easily. The experience was fine.
So easy and cheap! Website is friendly and the prices are unbeatable!
Customer service is always patient and helpful. I've always gotten good results.
Why can't I add a checked bag online? I wanted to cancel travel protection and there was no way to do it. I had checked that box by mistake! I tried 4 times starting over and it still charged me travel protection!
Great service! I am using their services for a while and having a great experiences. Thank you.
Overview
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
- Visit Website
- New York, NY
- Edit business info
Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tickets Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members