Very smooth and customer friendly! Got a great flight at a great rate! Can not wait to travel!
Very good service, and everytime when I go back to my country I made my bookings with you.
Very fast and I used to book all my travel itinerary with this site and this is reliable
Long wait on phone call to check on flight status I was put on hold for many minutes
My experience was awesome and I got all I wanted at a cheaper rate and reasonable time frame.
Fast and easy, if you miss anything at all cheap o air calls to inform you if need.
It was very easy to book our vacation to st thomas
Ok except the many pages of add ons i do not want, and a rude woman calling me about the add ons
E TICKET NOT RECEIVED AT THE SAME TIME, Need to be very neat in your amount to be deducted from the card.
EASY TO BOOK AND GREAT DEALS!
Cheap o air has the best prices online and I was able to get the exact flights I wanted
Wonderful, easy experience. Carter was very thorough and very informative.
Very helpful. I had problems with the hotel being full and the helped me get another hotel.
Happy customer. It was quick and easy to use and I recommend.
A little bit complicated. Takes time to get used to the system.
Easy to process our flights and cheaper than other sites. Thank you!
Me siento bien viajando con CheapOair cada vez que compro mi boleto, el viaje siempre se planifica a tiempo.
Was easy to use so i will again use it again as long as the trip goes well with no cancellation
Cheap and the best. I prefer this site everytime i book flight
Very easy to book, I am satisfied. My only problem is that i was not allowed to pay for my bag
Overview
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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- New York, NY
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members