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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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I got a call charging me to assign seats 97 dlls for three passenger. Really? Nothing is really cheap at the end.
All good so far. Easy to navigate and book. Will use again.
New to this method of booking. If you leave the site, difficult to find the flights you were just looking at. Very frustrating
Great experience always. Easy to book flights. Any questions you can always call number. Thanks.
My experience was somehow not bad.However this time. CHeapOair is acting strange.while my booking is confirmed and already recieved my itinerary...an e-mail about the airline which, I am still could not conceive... giving me the option. To cancel my booking without charge.and to make a new booking...with the same fare and the same info on record.
I am really in Limpo...( I checked with my Bank.the money is authorized but Pending...Meaning the money will be paid to CheapOair... Unfortunately I can't reply to the e-mail recieved from you ( Noreply)
This is really... I do not know is it a scam?...I, can't cancel the payment to CheapOair.and I, cant claim that this is a Fraud...So tell me please you want to take the money and let me go nuts.etc Or you want me to pay more.or what.
YOU ARE WASTING MY TIME EITHER YOU RECONFIRM THE BOOKING IMMEDIATELY AND GIVETHE AIRLINE BOOKING CODE OR PNR >> OR. ( I do not want to the next step Pls.)
GOOD website to book flights. I have used it many times before.
So far so good :)) )) the available dates and price is wonderful, and the info is updated each days, the only thing is the seating is a concern, waiting to check into my flight before I fly Is and has been a great booking for my flights And hoping we still get peanuts :)) )
Have always liked how easy it is to get a ticket with you.
It's been an Awesome experience! Thank you so much for your flexibility and ease of use.
Good customer service. Treated me like a customer who had a real issue with another call.
Not that much effort, but experience was okay. The code of MAY23 was not applied for signing up for text messages, but I still received a discount on my purchase.
Comparatively easy to follow website. Easy to understand. Good deals offered,
Easy to work with. Address all concerns in a professional manner
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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