business logo of CheapOair

CheapOairReviews 14,841

3.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey star
grey star
grey star
grey star
grey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Aaron E.
Unfollow Aaron E.
Send Message
Share Review
Report Review

Tasks were easy to follow through with the given instructions

Date of experience: June 6, 2023
Texas
1 review
0 helpful votes
Follow Sean F.
Unfollow Sean F.
Send Message
Share Review
Report Review

I got a call charging me to assign seats 97 dlls for three passenger. Really? Nothing is really cheap at the end.

Date of experience: June 5, 2023

Easy to book with easy pay options
June 5, 2023
Previous review

Easy to book with easy pay options

Date of experience: June 5, 2023
Belize
2 reviews
0 helpful votes
Follow Bill M.
Unfollow Bill M.
Send Message
Share Review
Report Review

All good so far
June 5, 2023
Updated review

All good so far. Easy to navigate and book. Will use again.

Date of experience: June 5, 2023

Easy to book
May 8, 2023
Previous review

Easy to book

Date of experience: May 8, 2023
Pennsylvania
1 review
0 helpful votes
Follow Vincent N.
Unfollow Vincent N.
Send Message
Share Review
Report Review

I had no problem in booking my trip it was very easy to use

Date of experience: June 5, 2023
Colorado
2 reviews
0 helpful votes
Follow Douglas C.
Unfollow Douglas C.
Send Message
Share Review
Report Review

New to this method of booking
July 4, 2023

New to this method of booking. If you leave the site, difficult to find the flights you were just looking at. Very frustrating

Date of experience: June 4, 2023
Canada
1 review
0 helpful votes
Follow Justin C.
Unfollow Justin C.
Send Message
Share Review
Report Review

I would have given a five star has it not changed its price when checking out.

Date of experience: June 4, 2023
North Carolina
1 review
0 helpful votes
Follow Johnny Q.
Unfollow Johnny Q.
Send Message
Share Review
Report Review

I appreciate the service, CheapOair is my favorite site to buy tickets even though I've never got a discount.

Date of experience: June 4, 2023
Florida
1 review
0 helpful votes
Follow Noah K.
Unfollow Noah K.
Send Message
Share Review
Report Review

Great experience always
June 4, 2023

Great experience always. Easy to book flights. Any questions you can always call number. Thanks.

Date of experience: June 4, 2023
Massachusetts
2 reviews
0 helpful votes
Follow Sam H.
Unfollow Sam H.
Send Message
Share Review
Report Review

Good price and quick booking, but poor customer service that was not responsive to my question regarding free seats booking.

Date of experience: June 4, 2023
California
1 review
0 helpful votes
Follow Maria G.
Unfollow Maria G.
Send Message
Share Review
Report Review

My experience was somehow not bad.However this time. CHeapOair is acting strange.while my booking is confirmed and already recieved my itinerary...an e-mail about the airline which, I am still could not conceive... giving me the option. To cancel my booking without charge.and to make a new booking...with the same fare and the same info on record.
I am really in Limpo...( I checked with my Bank.the money is authorized but Pending...Meaning the money will be paid to CheapOair... Unfortunately I can't reply to the e-mail recieved from you ( Noreply)
This is really... I do not know is it a scam?...I, can't cancel the payment to CheapOair.and I, cant claim that this is a Fraud...So tell me please you want to take the money and let me go nuts.etc Or you want me to pay more.or what.
YOU ARE WASTING MY TIME EITHER YOU RECONFIRM THE BOOKING IMMEDIATELY AND GIVETHE AIRLINE BOOKING CODE OR PNR >> OR. ( I do not want to the next step Pls.)

Date of experience: June 4, 2023
New Hampshire
2 reviews
0 helpful votes
Follow Lauren U.
Unfollow Lauren U.
Send Message
Share Review
Report Review

Looks fine as it should.Unnecessary verbiage to add to my possible satisfaction index.

Date of experience: June 4, 2023
Texas
1 review
0 helpful votes
Follow Henry S.
Unfollow Henry S.
Send Message
Share Review
Report Review

Its actually been an absolute pleasure so far.Thank you!

Date of experience: June 3, 2023
Indonesia
1 review
0 helpful votes
Follow Catherine B.
Unfollow Catherine B.
Send Message
Share Review
Report Review

GOOD website to book flights
June 3, 2023

GOOD website to book flights. I have used it many times before.

Date of experience: June 3, 2023
Colorado
1 review
0 helpful votes
Follow Angela O.
Unfollow Angela O.
Send Message
Share Review
Report Review

So far so good :)) )) the available dates and price is wonderful, and the info is updated each days, the only thing is the seating is a concern, waiting to check into my flight before I fly Is and has been a great booking for my flights And hoping we still get peanuts :)) )

Date of experience: June 2, 2023

Yea happy to be flying thank you
May 26, 2023
Previous review

Yea happy to be flying thank you

Date of experience: May 26, 2023
Wisconsin
1 review
0 helpful votes
Follow Cath E.
Unfollow Cath E.
Send Message
Share Review
Report Review

Have always liked how easy it is to get a ticket with you.

Date of experience: June 2, 2023

Been good!
June 2, 2023
Previous review

Been good!

Date of experience: June 2, 2023
Tennessee
1 review
0 helpful votes
Follow Brittany J.
Unfollow Brittany J.
Send Message
Share Review
Report Review

It's been an Awesome experience! Thank you so much for your flexibility and ease of use.

Date of experience: June 2, 2023
Ohio
1 review
0 helpful votes
Follow Natalie O.
Unfollow Natalie O.
Send Message
Share Review
Report Review

Good customer service
June 2, 2023
Updated review

Good customer service. Treated me like a customer who had a real issue with another call.

Date of experience: June 2, 2023

Not that much effort, but experience was okay
May 27, 2023
Previous review

Not that much effort, but experience was okay. The code of MAY23 was not applied for signing up for text messages, but I still received a discount on my purchase.

Date of experience: May 27, 2023
Australia
1 review
0 helpful votes
Follow Sophia I.
Unfollow Sophia I.
Send Message
Share Review
Report Review

Comparatively easy to follow website. Easy to understand. Good deals offered,

Date of experience: June 1, 2023
New York
1 review
0 helpful votes
Follow Susan A.
Unfollow Susan A.
Send Message
Share Review
Report Review

Easy to work with
June 1, 2023

Easy to work with. Address all concerns in a professional manner

Date of experience: June 1, 2023
Texas
1 review
0 helpful votes
Follow Christian D.
Unfollow Christian D.
Send Message
Share Review
Report Review

The agent was very helpful and experience in working with my questions

Date of experience: June 1, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209