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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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Alabama
1 review
0 helpful votes
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Quick and easy!
March 30, 2024

Quick and easy!
Always convenient to book that last minute break!

Date of experience: March 20, 2024
Texas
1 review
0 helpful votes
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It was very easy
March 30, 2024

It was very easy. I found a flight that met my needs. An alternate date saved me over $200.

Date of experience: March 20, 2024
Australia
1 review
0 helpful votes
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Your agent booked the incorrect hotel room. I sat on the phone for over two hours waiting to talk to a customer Service person from India pretending he was in the US. Could not fix it but said give me a few days and I will call you back with a solution. That was three weeks ago... guessing he isn't going to call me back. Paid $80 in phone charges. Used to use Cheapoair a lot, then tried Expedia, who took really good care of me. Thought I would try Cheapo again, but that has turned out to be a mistake. If I hear from someone to fix this before my trip, I will continue to use Cheapo, but if not, I will just go back to Expedia.

Date of experience: March 20, 2024
CustomerService C. — CheapOair Rep
over a year old

Thank you for your feedback. Our apologies for the inconvenience. We have forwarded your concern to our Hotel team for assistance.

Mexico
1 review
0 helpful votes
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Thanks I found the right hotel form me
A lot of fly options

Date of experience: March 20, 2024
Missouri
1 review
0 helpful votes
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Just got a text that I can pick a seat so can you let me know what my seat is

Date of experience: March 20, 2024
Philippines
1 review
0 helpful votes
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Nice that there is a constant reminder and find it reassuring.

Date of experience: March 20, 2024
Florida
2 reviews
0 helpful votes
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Things have gone pretty smooth so far. Thank you for your help

Date of experience: March 20, 2024
New Mexico
2 reviews
6 helpful votes
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I am constantly getting messages from CheapOAir that my flights have changed (over 10 times). Most of the time they haven't. When American Airlines does change a flight, CheapOair has the wrong information Today I received and URGENT message asking me to to call them. The message claimed they had tried to call me BUT THEY HAD NOT! When I called, the agent (in India) was rude and wouldn't let me finish a sentence. When I tried to speak, he ******* HUNG UP on me! The only way to get the correct information is to contact the airlines. Cheapo is worthless

Date of experience: March 20, 2024
CustomerService C. — CheapOair Rep
over a year old

Thank you for your feedback. Our representatives have spoken with this reviewer regarding his concerns. We regret the experience has been unsatisfactory.

Ohio
1 review
0 helpful votes
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Easy, easy, easy!
March 30, 2024

Easy, easy, easy! The online travel arrangements were easy. The site and forms are intuitive.

Date of experience: March 20, 2024
Angola
1 review
0 helpful votes
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Thanks a lot I loved your services, hoping to further use your services and advertise it to my Friends, work mates and family members

Date of experience: March 20, 2024
Ohio
3 reviews
0 helpful votes
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I didn't realize there was a 50$ agency fee. I called and the representative had a heavy Indian accent. Very hard to understand.

Date of experience: March 20, 2024
AG
1 review
0 helpful votes
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It's good
March 30, 2024

It's good. I don't have anything to add, most things were clear, I just got my ticket and if I have a question later I can contact to ask.

Date of experience: March 20, 2024
Virginia
1 review
0 helpful votes
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I received the ticket for my reservation for my trip next month

Date of experience: March 20, 2024
Alabama
1 review
0 helpful votes
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Very nice and friendly staff
March 30, 2024

Very nice and friendly staff. She did ask me for all the necessary information she and helped me choose my seat as well.
Very helpful lady.

Date of experience: March 20, 2024
Florida
1 review
0 helpful votes
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Easy to navigate in the site
March 30, 2024

Easy to navigate in the site. I like your service very much.

Date of experience: March 20, 2024
California
1 review
0 helpful votes
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Very slow website.Very slow website.
Irritating add-on pitches. Irritating add-on pitches.

Date of experience: March 19, 2024
California
1 review
0 helpful votes
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The application was helpful,convenient and easily understandable.

Date of experience: March 19, 2024
Israel
1 review
0 helpful votes
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You didn't charge me for choosing seats, did you?!?

Date of experience: March 19, 2024
Wisconsin
1 review
0 helpful votes
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Perfect so far, nothing negative to say, all good so far

Date of experience: March 19, 2024
Philippines
1 review
0 helpful votes
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Thank You so much for keep updating the status of my flight. Job well done

Date of experience: March 17, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209