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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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I have requested vegetarian food when i booked the ticket, now in itinerary it's saying non vegetarian food! I need pure vegetarian meal. Is this your common practice?

Date of experience: July 25, 2024
CustomerService C. CheapOair Rep
over a year old

We are the travel agency so you need to go to the airline website and request that specific meal not everyone offers it.

Wisconsin
2 reviews
0 helpful votes
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I have many to book tickets on cheapoair.com and I always like the price and the service. This is the best choice for anyone who offen traveling.

Date of experience: July 25, 2024
North Carolina
1 review
0 helpful votes
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Excellent service,very accurate information and super simple and helpful

Date of experience: July 25, 2024
New York
1 review
0 helpful votes
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Very expensive Very little luggage allowance Very expensive fee for luggage

Date of experience: July 25, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Baggage fees are mandated by the airline for the type of ticket you purchase which we as an agency do not control.

California
1 review
0 helpful votes
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I have had a good experience with them in the past. So why not travel again with them

Date of experience: July 25, 2024
GB
1 review
0 helpful votes
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Good experience,easy to manage and try to uae it for the future

Date of experience: July 25, 2024
Maryland
2 reviews
0 helpful votes
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👍 so smart n considerate
August 3, 2024

👍 so smart n considerate. The customer service was so good I gave her 5 star she's the best I have ever come a cross ever. She gave me good price n make sure I will have no worries in airport flight connections

Date of experience: July 24, 2024
Canada
1 review
0 helpful votes
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There is no problems like with the two other major airlines.

Date of experience: July 24, 2024
Texas
1 review
0 helpful votes
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Great website to use and ease of access, i have used cheaponair for most of my booking

Date of experience: July 24, 2024
Ohio
1 review
0 helpful votes
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It was fast for me to get a air flat and want to see how your business was

Date of experience: July 24, 2024
Indiana
1 review
0 helpful votes
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It was just fine, no issues and very was y to do. Person was nice on phone.

Date of experience: July 24, 2024
Florida
2 reviews
0 helpful votes
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The Telephone Agent was very thorough and extremely helpful!

Date of experience: July 23, 2024
Hawaii
1 review
0 helpful votes
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Good
August 2, 2024

Good
Don't know y it needs to b 50 whuteverz. The young lady was patient and helpful. Regaurdless of my difficulties even knowing which airport I would b leaving from. Anyways yeah tha service was on point. I just hope I can make my flight kuzz I don't have a physical copy of my i.d. and have to deal with TSA go be able to board this flight. Wish me luck.

Date of experience: July 23, 2024
Cayman Islands
1 review
0 helpful votes
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Cheapoair always gives the best prices and its easy to use. It also provides alternatives and suggestions that helps.

Date of experience: July 23, 2024
Oregon
1 review
0 helpful votes
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Insurance is a scam
August 2, 2024

I have used this service before and was happy, however recently I had a ticket for a trip and I fell prior to the trip. I have 5 broken toes. So I cancelled my trip. I had purchased 'insurance' in case something like this happened. What a joke! They gave me a credit for another flight and now I read on the credit invoice that I cannot get a refund. It's all a scam. I tried to call cheapoair and was on hold for a long time. In addition to the scam of the insurance I have also noticed that the purchase amount on my ticket does not match up to my invoice from my CC. There are fees galore on my CC statement for CheapOAir. I will not use this company again.

Date of experience: July 23, 2024
CustomerService C. CheapOair Rep
over a year old

Cheapoair does not work with insurance, you needed to file a claim with Tripmate if that is who the policy is with, the insurance company is responsible for paying out the claim. You can find the policy # and the details on how to reach them via the PDF file that was included in your confirmation.

South Carolina
1 review
0 helpful votes
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Good!great excellent choice for flying and taking trips awesome

Date of experience: July 23, 2024
New Jersey
1 review
0 helpful votes
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We traveled JFK to London for a cruise. Flight outbound no problem. Two days before our return flight while on the ship we got an email that our return flight was canceled. Called Cheapo who informed us that every flight on our return date was full and they could not book anything until the next day or even 2 days later. When I told them that it was impossible there was no flights they argued and argued and argued. We hung up and called our carrier Virgin Atlantic who informed us that our flight was never canceled but only the departure time was changed. They also informed us that not only was the flight available there were plenty of seats on that flight and 7 other flights that day. With that info we called Cheapo back and they continued to lie to us and said there was no flights available. I actually have a flight lined up on my phone on the original flight as they were telling me no. I then asked to do a 3 way call with Virgin who continued to support cheapo position that there were no seats available. When I asked the Gent with a very poor English accent he would neither give his last name or employee number saying that it was none of our business who he was. Talk about dishonest business. Actually having someone impersonate another companies employee is a step to far. They ended up getting us on a flight with a stop over for 3 hours in Paris and bringing us home much later then planned. The reason they were resistant is the price they had to pay for the seats that were available. However if they didn't sell our original seats to begin with they would not have the problem to deal with. I'm not sure what to do or who to call but I don't want them to get away with this. We certainly wouldn't let them ruin our vacation but it was very stressful and very very very bad business.

Date of experience: July 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Airlines make change to their flight schedules for many reasons. This is something that we, as an agency, have no control over. We understand that it can be frustrating when your chosen itinerary is affected. Our apologies for the inconvenience.

Pennsylvania
1 review
0 helpful votes
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They offer the best price you can get online.Pleasant and easy to book online.

Date of experience: July 22, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent, good price an experience that why I use cheap...

Date of experience: July 22, 2024
Maryland
2 reviews
0 helpful votes
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Quick fast and best deals I have come to find so far. Will keep using in the future.

Date of experience: July 22, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209