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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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I have requested vegetarian food when i booked the ticket, now in itinerary it's saying non vegetarian food! I need pure vegetarian meal. Is this your common practice?
I have many to book tickets on cheapoair.com and I always like the price and the service. This is the best choice for anyone who offen traveling.
Excellent service,very accurate information and super simple and helpful
Very expensive Very little luggage allowance Very expensive fee for luggage
Thank you for your feedback. Baggage fees are mandated by the airline for the type of ticket you purchase which we as an agency do not control.
I have had a good experience with them in the past. So why not travel again with them
Good experience,easy to manage and try to uae it for the future
👍 so smart n considerate. The customer service was so good I gave her 5 star she's the best I have ever come a cross ever. She gave me good price n make sure I will have no worries in airport flight connections
There is no problems like with the two other major airlines.
Great website to use and ease of access, i have used cheaponair for most of my booking
It was fast for me to get a air flat and want to see how your business was
It was just fine, no issues and very was y to do. Person was nice on phone.
The Telephone Agent was very thorough and extremely helpful!
Good
Don't know y it needs to b 50 whuteverz. The young lady was patient and helpful. Regaurdless of my difficulties even knowing which airport I would b leaving from. Anyways yeah tha service was on point. I just hope I can make my flight kuzz I don't have a physical copy of my i.d. and have to deal with TSA go be able to board this flight. Wish me luck.
Cheapoair always gives the best prices and its easy to use. It also provides alternatives and suggestions that helps.
I have used this service before and was happy, however recently I had a ticket for a trip and I fell prior to the trip. I have 5 broken toes. So I cancelled my trip. I had purchased 'insurance' in case something like this happened. What a joke! They gave me a credit for another flight and now I read on the credit invoice that I cannot get a refund. It's all a scam. I tried to call cheapoair and was on hold for a long time. In addition to the scam of the insurance I have also noticed that the purchase amount on my ticket does not match up to my invoice from my CC. There are fees galore on my CC statement for CheapOAir. I will not use this company again.
Cheapoair does not work with insurance, you needed to file a claim with Tripmate if that is who the policy is with, the insurance company is responsible for paying out the claim. You can find the policy # and the details on how to reach them via the PDF file that was included in your confirmation.
We traveled JFK to London for a cruise. Flight outbound no problem. Two days before our return flight while on the ship we got an email that our return flight was canceled. Called Cheapo who informed us that every flight on our return date was full and they could not book anything until the next day or even 2 days later. When I told them that it was impossible there was no flights they argued and argued and argued. We hung up and called our carrier Virgin Atlantic who informed us that our flight was never canceled but only the departure time was changed. They also informed us that not only was the flight available there were plenty of seats on that flight and 7 other flights that day. With that info we called Cheapo back and they continued to lie to us and said there was no flights available. I actually have a flight lined up on my phone on the original flight as they were telling me no. I then asked to do a 3 way call with Virgin who continued to support cheapo position that there were no seats available. When I asked the Gent with a very poor English accent he would neither give his last name or employee number saying that it was none of our business who he was. Talk about dishonest business. Actually having someone impersonate another companies employee is a step to far. They ended up getting us on a flight with a stop over for 3 hours in Paris and bringing us home much later then planned. The reason they were resistant is the price they had to pay for the seats that were available. However if they didn't sell our original seats to begin with they would not have the problem to deal with. I'm not sure what to do or who to call but I don't want them to get away with this. We certainly wouldn't let them ruin our vacation but it was very stressful and very very very bad business.
Thank you for your feedback. Airlines make change to their flight schedules for many reasons. This is something that we, as an agency, have no control over. We understand that it can be frustrating when your chosen itinerary is affected. Our apologies for the inconvenience.
They offer the best price you can get online.Pleasant and easy to book online.
Excellent, good price an experience that why I use cheap...
Quick fast and best deals I have come to find so far. Will keep using in the future.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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We are the travel agency so you need to go to the airline website and request that specific meal not everyone offers it.