CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was easy selecting the flight I need. The website is very user-friendly.
It's a good app. You can try it and you will love it.
Good, thanks for call agent Kesi! Very good prices, quick search sistem, best offers and smart mails.
In interface understand everysing for people at any place in the world, i think.
It was very good experience. It didn't take long to complete a
Great communication with friendly reminders. I appreciate you striving to do even better.
Just wonderful! Thank you for doing an awesome job!
Everything went ok, found d what I needed at good price
Good cheap flights I love cheapoair.i love the prices, and travel locations
Iwas having a horrible time correcting the spelling of my name and confirming seats that my tickets says I paid for...everything is another charge. I have been hung up on twice though I have not been mean or disrespectful. The last representative was very pleasant and helped me to resolve my issue so I moved my rating back up.
I am having a horrible time correcting the spelling of my name and confirming seats that my tickets says I paid for...everything is another charge. I have been hung up on twice though I have not been mean or disrespectful
Quick, easy and excellent prices. Loved how easy it was to navigate through the website. All my stuff was later found on their app when I downloaded.
Having a time accessing trip on my phone and putting tickets in my i-phone wallet. Also, not able to enter TSA #..
Easy to navigate.very user friendly. Prices are very reasonable
I'm so pleased booking through cheapoair.com all the time
Thanks,
Ed
Excelente servicio muy claro la página on line y versátil y rápida
I had to do this process 8 times for it to finally work. That is crap
I'm customer with Cheap Oair more than 10 year's. I buy the tickets from CheapOair every year for myself & my family's…
It is always easy to use CheapOair website for booking.
Best prices always.
I think the rental car info is confusing. It shows a car for Oct 13 arriving in Bentonville airport then another on Sat, too
This website is a real scammer. They sound really nice when you talking to them over the phone which is their technique for fooling people but once you purchase your ticket they will start stilling from you. They stole $1400 from me and made so many excuses just for no reason other than not refunding me. At the end they neither refunded me nor allowed me to use the credit to fly to different destination for instance, when i called the customer service and said hay I'm planning to travel to Turkey can i use that credit? Their agent said the airline request another $800 plus the $1400 credit i had. I called the airline and their customer service said it had nothing to do with them as I purchased my ticket from a third party and it was the third party to make decision. I knew that when you buy from a third party an airline doesn't meddle but still called them to make sure. Please guy do mot fall and buy your ticket from Kayak.com or Kiwi.com they are very nice and professional and do not scam people
After reviewing your complaint, the problem is you have a hotel credit, it cannot be used to buy an airline ticket. Our apologies for the inconvenience.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We apologize for your your experience and appreciate you taking the time to let us know.