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Charles & Colvard has a rating of 2.6 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Charles & Colvard ranks 12th among Diamond sites.
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I had been wanting a larger diamond engagement ring for a long time but the size I wanted was cost prohibitive. I saw the ads one day for Moissonite and I was amazed by how beautiful the stones were. So I ordered a 2 1/2 carat engagement ring that I absolutely love. The ordering process was simple and the delivery was super fast. The ring has such deep sparkle and brilliance.
I ordered an eternity band and a three stone ring. I have enjoyed the set very much. It is very sparkly and I get compliments on my beautiful "diamonds." It's nice to have the "show" without the huge expense. Moissanite is not inexpensive, but certainly not as costly as diamonds in a comparative size.
I do wish you offered "huggie" earrings.
While the earrings are lovely, the delivery by Fed Ex Home Delivery was an exercise in absolute frustration. Part lies with Charles Colvard and not making it easily known to the buyer that a signature is required upon delivery. Fed Ex Home Delivery will NOT leave a package at the door, nor at a neighbors, nor will they accept a signed door tag. Additionally, they have a delivery window of 8AM to 8 PM, Tues-Sat. Yeah, so I waited around the better part of two days for the delivery (missed them the first day, unable to wait 12 hours). I'd much rather pay a shipping charge than experience the frustration with Fed Ex again.
I am very happy with my purchase of the two pairs of stud earrings which were perfect and exactly what I wanted. I must say I am still satisfied even a year later with the quality of this product. Thank you Moissanite.
Experience with Moissanite.com was a very positive experience. The delivery of my ring was so fast. I think the Moissanite is very high quality, and the stone is expensive. I would not hesitate to purchase from them again. This is my second purchase in 6 months. Happy customer.
Ordered 14K white gold with screw back. Very thin gold
For a stone of the size. Screw back didn't screw on. Had to take
Earrings to local jeweler and have screw backs redone.
Perfect now.
I've had my Moissanite ring for over a year now. I wanted to wait to write the review to give it a solid chance at any changes in appearance it may have. But it is absolutely beautiful. I lost my original wedding ring, and decided to try the Moissanite Forever Brilliant. I am so glad I did. I have received so many compliments on it, and how beautiful it is. It shines better than any real diamond I've seen, and the band and diamond is just as buff and shiny as the first day I got it. If you have any hesitation, don't. The customer service was awesome as well. I returned the first one for a Forever Brilliant ring, and they were extremely helpful with the process. I never write reviews, on anything, but this one I could write with confidence.
This is the best Product ever. I am so glad my Jeweler referred me to you. I have in turn referred many other friends and family members who have seen the value and quality of the product and purchased. Thank you so much
Very bright and sparkling like a real (diamond) no one expects it to be anything less. The trillion cut is really beautiful, and I get a lot of compliments.
I now have two moissanite pieces and I could not be happier. The ease of ordering and the customer service support are great. I will buy more in the future.
Absolutely stunning ring! My fiancé has had women with $20k Diamond rings say I wish mine sparkled like that! I can promise you, you will not be disappointed! The money you save will buy the nicest 4k HD 60" curve TV AND STILL have $ left over! Only word to sum it all up is WOW!
I've purchased both jewelry and gemstones, both are very nice and exactly as shown on the website or exceeded expectations. Quick delivery and packaging top notch! Arrived undamaged and unmatched quality! Love the guarantee and opportunity to register each piece.
The stone is ok, as any diamond the color depends of the light you are. With this (it was a forever brilliant) sometimes it looks yellowish...
I have several Moissanite pieces of jewelry. I have a bracelet that was turquoise and tanzanite and I replaced the tanzanite with Moissanite. The difference was amazing. It is my favorite one now. The razzle dazzle sparkle of Moissanite puts any other gemstone to shame. There are several colors to choose from and I am collecting them all. The best part is they are affordable.
I love this gem it is extraordinary. I would recommend this to all my friends and family.
I have a 2.0tw; 3stone; 14k ring that the band cracked. I find that damaged jewels can be replaced for a fee, at the retailer where purchased. The retailer, Robinsons-May, are no longer in business and your warranty will not cover this problem. Why would 14k gold crack? I believe I purchased an inferior ring! I will make no further moissanite purchases and will advise others to do like wise.
I recently bought a 2.0 ctw three stone ring in 14K yellow gold. This ring was to replace a cherished diamond ring that had been lost. When I opened the package, I could hardly believe my eyes. It was an exact twin of the ring I lost with one exception; it was even more beautiful. My "real" diamonds never had the sparkle; the brilliance that these moissanite stones have. I doubt that I will ever buy "real" diamonds again.
In addition to my joy with my purchase, the staff was so helpful, so courteous and so patience with me I can't imagine shopping any place else.
I have previously purchased Moissanite size 6 rings and I am happy with there fit.
The ring I received for this latest order was too large to be a size 6 and had to be sent back for re-sizing. When I opened the box the ring fell out.It was not in the ring slot making this a sloppy presentation in receiving the ring. The re-sized ring was delayed in my receiving. I had to call Moissanite to check on the statics of the ring. I was very unhappy with Moissanite because you could not give me a delivery date for the re sized ring.
I had no idea when it was coming.It was by luck I was home the day it came. When opening the box of the re sized ring, the ring fell out. It too was not secured in the box. Making my experience disappointing, again!
My wife asked for some diamond stud earrings. I did some research and shopping and was very disappointed at the department store's supposed 50% off sales. The quality of diamonds was abysmal. I was pleased to see I could purchase a quality moissanite set for less than half of a poor quality diamond set at the department stores. The online experience was simple and delivery was fast. The selection was awesome. moissanite.com is my site for future "diamond" purchases.
Answer: Hi David, We have not dealt with this issue to my knowledge, can you provide more detail about your purchase so we can do some digging and contact our gemologists? For example what clarity is the stone (Assuming VG or G1 given the year), an email or full name? Also, has the stone come in contact with any chemicals?