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CellPhoneUnlocker has a rating of 2.4 stars from 127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CellPhoneUnlocker most frequently mention customer service, credit card and dont use. CellPhoneUnlocker ranks 85th among Unlocked Phones sites.
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Cellphone unlocker finally replied to me regarding the code not working. They reimbursed me in full and apologised for the delay in responding. The code didn't work this time I used them which was not their fault. They are worth using but you have to be patient which is difficult these days as we all want things done instantaneously.
I have waited over 24hrs for my code. I have not received any info from support after I emailed them.
You wait for days and no code... You get in touch twice and no one gets back to you. Having paid the fee for this scam of a service, I will now go and get it done in a shop. Wish I'd known that - I thought I was saving myself time and money. Feel a bit silly now. Please stay clear of this awful service!
Very professional company.
After being scammed by Phone Unlock Shop.com for $9.99, had to pay again and some extra to this legitimate website to finally unlock my phone.
It was easy and fast, CellPhoneUnlocker rocks!
I emailed them 3 days after purchase to get an update and they said they were working on it. It's now been 11 days and they won't answer. Given all of the reviews, I don't think it's a scam, but their customer service is pretty $#*!ty, obviously. There must be better services out there.
Don't get me wrong, I love the idea of having automated services! But when your site sports customer support Mon - Fri 10am to 6pm PST and after a week of trying to contact you with no response, I'm a bit pissed, especially since their price has gone up by another 5 dollars since the last time I used this site, plus Canadian to US exchange rate.
It all started on February 22nd, when I got the IMIE wrong by one number, (yes NEWB move) but I IMMEDIATELY sent in a message correcting my error. If there were real people behind this service, it would have been dealt with latest Tuesday morning, yet it's now Mar 2nd, and I've yet to hear anything besides an automated message that shot out stating I had the wrong IMIE, of which I've also responded to. This didn't help either, as the ticket was closed at the same time.
I tried all five methods of contact, 3 email addresses, 1 phone number, (listed below) and sent two help tickets within the account I opened to use this service. (The account option is also a new feature, allowing you to track phones you've previously unlocked.)
General: *******@cellphoneunlocker.com
Sales: *******@cellphoneunlocker.com
Support: *******@cellphoneunlocker.com
Phone Number: *******782
I have been super happy with their services in the past, I've actually unlocked my last 3 phones through them, so I gave them almost a full work week (leaving me without a phone for that time period) before using another service and deciding to write this article, and all I have to say is they not only failed me, they disappointed myself and every person I got excited about their service.
I left 4 messages stating that they had 24 hours before this would be reported to the better business bureau, but to no avail. I now realize that this is an empty threat, as I went to go put in a complaint, but since they have no address, and aren't registered with the bureau, I can't.
Do not use CellPhoneUnlocker.com. 1 star. No response and no code received. They asked you to review them right after you pay and you will not be able to give them a review after that. I used unlockriver last time and got the code in an hour.
Frauds, total frauds, I'm convinced that the positive reviews are bots to flood out the actual dissatisfied reviews. I have tried to get in contact with these scammers since my first code didn't work about a month and a half ago. Don't waste your money people.
I've purchased an unlock code 3 days ago and haven't heard anything. Thank god i purchased through Pay Pal. I've tried contacting them via phone "no response", e-mails and still no response. Absolutely the worse service ever. Go to a counter and pay the extra for no headaches.
I paid $25USD to unlock my Samsung S6 phone.
They provided me with a code that does not work at all.
I contacted their phone number on the website, it turns out it is not a valid phone number and no one answer at all. I googled the number, guess what (voice over IP in India).
Stay away from this website!
Paid $55CAD for have two samsung phones unlocked and both the codes do not work. No one from the company is available to provide support. Extremely bad and unprofessional service. Does not deserve any stars. Please avoid this company at all cost.
The slowest service I've used and I've unlocked my phone plenty of times. Choose a different service and you'll get your code faster. Still haven't received a response from support or the code.
It's been days and my aunt still never received her code. Not cool at all. We want a refund or atleast the code.
Received my unlock code within 72 hours as stated on their website.
Code worked perfectly
Great service and price
Thanks
Very affordable and reliable service. First time to use this site and got a good experience. Easy to use and very straight forward. Definitely use cellphone unblocker for my future requirement and highly recommend to friends.
Ordered an unlock code for my S7 and have yet to receive my code. They don't reply to the customer support tickets either! This is a scam so don't give them your money! I want a refund and I'm going to call my credit card company and report them!
I want to cancel my order I have left VM's and sent emails and nothing, I have checked email etc... nothing, I am going to report them to my Credit card company. DONT USE THEM, THIS IS A SCAM
I paid for a code and it's been 5 days since with no response from cell phone unlocker. I've called and emailed several times. What a fraud! Never have I had a bad experience with a company. I better be reimbursed or emailed asap or things are going to blow up.
Hi Danica, It appears your code could not be generated via our standard method. We have an alternate tool we would be happy to offer to you. At this time we offer full email suppor via support@cellphoneunlocker.com or by submitting a support ticket on our website.
It has been almost 2 days and I have not received an unlock code or a reply to my tickets. I really needed the unlock code fast and it is disappointing that I have no idea what stage their "processing" is at.
I'm just looking for a response... it makes a huge difference for service experience.
Hi Karthik, we have looked into this and it appears that your unlock code has been sent to you earlier today. Please note the unlock code which you order has a current turn around time of 1 to 2 days. Please let us know if you have any trouble accessing your email or account.
It has been 3 business days and I have not received the code. They do not communicate on timely basis and do not reply to tickets.Do not use their services.
Hi Kanata, if possible could you please send us an email at support@cellphoneunlocker.com with your order number so we can assist you with this further.
Answer: Hi Kenneth, we have looked into your order and your unlock order has been processed and instrcutions have been sent to your email. Please let us know if you have any issues unlocking your device.
Answer: I just used this service and got my code in 12 hours
Answer: Hi Arjim, your unlock code has been sent to your email. Please let us know if you have any trouble viewing this email. support@cellphoneunlocker.com
Answer: Hi Kevin, we are sorry to hear that you are having a hard time reaching us. If possible can you please log a ticket with our support team at: https://cellphoneunlocker.com/support/ or email us directly on the site jabber message system. We would be happy to assist you with this.
Unlock your cell phone for any GSM carrier. Cell phone unlock codes for Samsung, Apple, HTC, LG, and more. Unlock your cell phone today!
Hi Jay, our records show that your unlock code has been sent to you via email. Please insure you are also looking through your email spam filter for our emails. We would be happy to assist you with any questions by emailing us at support@cellphoneunlocker.com. You may also message us directly through site jabber.