Sent a bottle of bourbon to my brother for Christmas. It showed up before Christmas, brother loves it. Thanks!
All was good, but took a bit longer to ship than I expected. I thought since it was all east coast it would be 2-4 days max but took 10 days.
My husband Loves his Gin advent Calendar. He comes home at night, and can't wait to try the days new Gin.
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Hi,
I am pleased with the ordering experience and the support i received from Cask Cartel.
I was initially concerned as i did not hear about any status of the order for about 10 days. So, i opened a ticket with Cask Cartel. The team provided me with more information about the order and eventually send me a personal follow up with the shipment tracking #.
I am pleased with the experience and the support i have received from Cask Cartel when i reached out about the issue.
Thanks,
Nicolas
Wife loves the bottle delivery took longer then expected but they still got it here
Everything delivered as advertised and in perfect condition
All very tasty whiskeys. We love these and will look to buy from this website again.
Little bit of a problem with the delivery and transit but worked out all good
I waited a little over a week after placing my order without hearing any updates. I followed up asking about order timing and I was provided with tracking info the same day. Ultimately the bottle arrived in great shape, so no complaints there. I just would've appreciated better communication in between since it was an expensive bottle already and I paid a higher price at Cask Cartel than other sites had listed because I trusted their claim that they could find bottles that other sites might not actually have in stock. I am not unhappy overall, but I'm left wondering if I could've paid less and received my order sooner from a competing site.
Well-done! Delivered as a gift for a friend. Good job.
The receiver will love it, always a nice experience with you
2 bottles of Bond Stone bourbon delivered successfully
I placed my order and recieved an email within 36 hours stating the label was created and package would be sent soon. However, 7-8 days later, requested an update on the package delivery date. Two days after that, the package left the warehouse. It took just 4-5 days for me to receive the package once it left the warehouse. I paid over $24.00 in delivery costs. Baffled at the fact it took over two weeks to receive my order.
Very good packaging and product was in good shape I would purchase the same one again
There was over a week's delay between when a tracking number was sent to me and when FedEx received my product for shipment. I had to reach out to CaskCartel via email about nonshipment and did not receive a follow-up. The delivery was supposed to require an adult signature. However, it was left on my front step without one. There's no transparency in who is sending the product; Cask Cartel operates more like a broker, and per their policies, it can take up to 30 days to receive an order. I will not be ordering from Cask Cartel again.
I didn't receive my items until almost three weeks later, making it worthless as a Christmas gift
I was a bit apprehensive about making this purchase online, however, the experience was phenomenal! I received my purchase timely, received awesome notifications and the packaging of my product kept it safe and secure in all respects! Really awesome experience and I will be making my second order again soon when I return from vacation! Recommend this service to anyone!
Overview
Cask Cartel has a rating of 4.2 stars from 981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 11th among Food & Drink sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members