CashMyPhone

Do not whatever you do use this company! I sent my iPad. I received an email from Cash My Phone claiming the charge port was faulty… and offering me a reduced payment I wasn't aware of any fault but since it wasn't needed I accepted the reduced offer, I still haven't received the payment… emails abd calls go unanswered and now emails bounce straight back undelivered! Don't believe the 5* reviews. They're writing them theirselves!

PLEASE, PLEASE do not use this site. I sent a brand new iphone 5 to them and firstly they sent back an email saying that the condition of the phone did not match their terms and conditions... honestly, it was brand new and posted in a dozen layers of bubble wrap! Suspect this is a standard reply they give to everyone regardless of the condition of the phone.
They offered me 15% less. I was cross at first but some money is better than none, so I eventually emailed back accepting their reduced offer.
Since their standard reply I've heard absolutely nothing. No money, no communication whatsoever - they don't pick up their phones, they don't reply to emails. This company is a complete scam and should definitely be closed down. I'm wondering how I can get my phone or my money back now.

Absolutely horrendous company!
I paid to send them my phone on Special delivery which cost me £7.15! Initial offer was £120 which they reduced to £90 on testing and inspection! ( My phone was in perfect condition!)
I have phoned and left 3 messages on a voicemail service and had zero response, to top it off i have now sent them 3 emails and guess what no response either.
I have received no payment for my phone and neither have they sent me back my phone.
I am taking a trip down there tomorrow as fortunately for me they are not that far from my home town. God help them is all I can say!
All these perfect reviews on their site clearly are fake and prob posted by them themselves!
Beware DO NOT USE THIS COMPANY!

Do not trust the offer price, as even if you have a 100% prefect phone, they will definitely take off at least 10% of their offer.

I sent a perfect phone to cashmyfone, with no external damage and in total working order. After 6 days of hearing nothing from them, they emailed reducing the price by 10%. They offered no explanation as to why. In my view they didnt offer an explanation because there was no reason to deduct other than the fact they were ripping me off.

I would also note that i then tried contacting customer services several times over the course of a 3day period in which i never got a response.

If you are willing to take at least a 10% hit on the offer price and wait a long time to receive your confirmation email and monies then they may be okay to use. If not, forget them...

Never ever use this company! We made the big mistake of not reviewing this company before using them. We sent an iPhone 4s 16BG off to them a month ago after receiving a quote of £170. A couple of days letter e-mail response stating they where knocking 15% off for "excessive wear and tear" reluctantly accepted the offer and as of yet we have not received payment. They do not answer the phone or respond to e-mail. This company needs to be shut down immediately! We are contacting trading standards and action fraud as this company are criminal. What they are doing effectively is committing fraud.

Taking Service from CMF for second time, once again the service is very Concise and Fuss free. It is the easiest and fastest way to recycle your phone and it doesn't cost you a penny and you will get your money in your bank account. It's just of entering details of your phone etc., online and leave the rest. Their freepost packet is with you within a couple of days and all you have to do is put your phone inside following the instructions given and the rest will be take care by CMF.

I sent two phones (Samsung Y and Nokia C3-01) in excellent condition. I was offerred a good price £38. Firstly they said they had not received them. Then admitted they had but only offerred £16. I did not accept this offer. They sent a cheque for the reduced amount which I rejected. I requested the return of both phones. I have had no contact fro this fim after sending over 20 emails. I have not cashed their cheque as I consider the offer to be derisory. Avoid this company at all costs. I now wish I had given the phones to a charity organisation.

I think my e-mail to them pretty much sums up why you should stay well clear of this company:

Afternoon,

Reference: Order# *********

As I have received no payment, no response to either of my e-mails and nobody answers your telephone line, I have lodged a complaint against CashMyPhone with the Trading Standards Institute via the Citizen's Advice website.

I can understand a genuine mistake where the payment hadn't been processed. But to completely ignore your customer when they notify you of this issue twice is completely unacceptable, suspicious and devious and it appears I am not the only person who thinks so.

To quote your website About Us page:
"Above all, we care about our customers. Thats why weve made our mobile phone recycling process speedy and straightforward. We dont leave you hanging around waiting for payment long after youve sent your handsets to us... Thats our guarantee to you."

You may need to rethink this statement because if you really cared about your customers, it wouldn't take a lot of research to find that a large majority of them don't agree with it one iota. Here's some bedtime reading for you, although I'm sure you don't need much help sleeping at night http://www.sitejabber.com/reviews/www.cashmyfone.com.

I'm sure you'll file this e-mail under 'B' for 'Bothered?' as you have done with my previous correspondence.

Jennie Scrimshaw