Casetify

I did not notice I have made a mistake and purchased the wrong size for my phone case. I sent an email to their cx immediately and Fara was helpful to resolve it for me! Looking forward to receive my order. Thank you Casetify!

It's been 17 days and order is still "pending production". Of course, the website does not tell you they do not have the item in stock, you learn that a day or two after you order it. I can't get a straight answer from anyone on a ship date and no live person to talk to. Avoid this company like the plague.

Order A CASE (not even customized item) on Dec 29. Today is Jan 23, and still hasn't received a case. They initially shipped it after > 1 week of purchase date, then the package is automatically shipped back to the sender due to insufficient address. Contacted them, but they are trying to blame it on me for not adding the correct address. Replied them back with screen shot of my right correct address when I ordered. All they said is they are willing to re-send it back. But still haven't shipped yet. This company is just a SCAM. Don't bother wasting your time and money. Just buy it from Amazon, will get it in 2-3 days.

I joined Casetify in order to sell my original art for smartphone cases and other accessories. I sent several emails asking to be added to their Artist Collection and for assistance with what to do next. The first email was sent on Sept 16th with an automated reply that my email was received. However, I never received a reply from support after almost a month of repeated attempts. Their Facebook site was unhelpful as well. I just deleted my account. Not a very good first impression, to say the least.

They have the audacity to say that they will get your order shipped out in process between 1 to 6 business days yet it's been seven and I have yet to receive any email. It's honestly embarrassing they have so many Youtubers promoting them with sponsorships for apparently $#*!ty products ( from other reviews)

I returned back a case which I had paid and they said that I will have credit in my account…. Credit that I am trying to use for over three month now and the order "can't go further"! I've tried so many time with so many different browsers, devices etc So ridiculous company! Worst than all!

This website is an absolute scam I ordered a case and they sent me one and all the holes for the camera and speakers in the line so I kindly asked for a replacement they sent me one it was very different from the first case they sent me the only difference was the buttons do not work I cannot use my volume or power button so I asked for a refund and they've just been ignoring me and just keep sending me a replacement cases that don't fit or work. I've sent them so many photos of the key is not fitting but they keep asking for more videos and photos and just not refunding me. I've given up I told them they can just keep my money it's unfortunate they're a scam but I'm just gonna make sure everyone knows so this doesn't happen to anyone else! I wish I could give 0 stars.

Products great but only last 7-8 months. I've brought two first one peeled off the sides and now I have them a second chance and this case has done it too. A little convenient that it only last just after the warranty period. It's not even a roughly used phone case either.

I bought a case for iphone with 5$ discount. The total price is 45$. But the quality is so poor. I can spot the coating drop off in the first day i use. I decided to return. But they didn't give me any confirmation email although i have checked even the spam box, so i don't know the order number. They said on their website i should email them for return, but unfortunately i have never gotten any reply for several emails. The 10 day return policy is almost gone, still no reply. This is the first time i encounter such a poor vendor for the 2 years stay in the US. the case is nothing. I just throw it away to forget the bad experience. This is cheating.

I recently purchased a phone case and I must say I am thoroughly impressed with its quality and functionality. The case fits my phone perfectly and provides ample protection against accidental drops and scratches. The material is sturdy and durable, yet lightweight and easy to grip. What I appreciate most about this case is its sleek and stylish design that complements my phone's look without compromising its protection. Overall, I highly recommend this phone case to anyone in need of a reliable and stylish phone accessory.

Haven't received any of my cases from my order. I contact them to be told my cases have been sold out. They offer switching them and then refuse to change one because I picked a case 20 cents cheaper. I can still order both cases on their website.

Won't even let you check out. When trying to proceed to shipping, it says "email is in use. Please login using your email" so I log in, says login successful, but then the same thing happens. I've logged in a dozen times- still not letting me proceed to shipping. Customer service is tied up. What a joke of a website.

It's a drop ship site. They lie about the shipping times because they are all shipped in from China. It's a $#*! scheme to make money. Slow delivery times, though cute, your experience will vary greatly.

I'm not sure why the reviews are all 1*? My order came in one day late from the expected arrival date (which was only 2 weeks and I live all the way in Singapore) and I sent an email to their customer service. After reading all the 1* comments on this site, was worried that the company was a scam. However, they replied me immediately and was very polite in their email. They helped me track my item and I got it the day after. The product was good. Came in a nice box as well.

I have had this case for less than a year and the sides are peeling off exposing my phone. I bought the $75 case for a REASON (to protect the living crap out of my phone with 3 kids under 3!) so to have my phone exposed in the case really defeats the purpose. They are not willing to replace it. They offered a measly 15% off the next one -_-
Do yourself a favor and just buy a cheaper case that will actually last longer...

I've had my case for exactly a year now and it has totally fell apart! I emailed them and they can't replace it or anything I paid $72 for this case to last way longer than a year! I tried to leave a review on their page but I can't figure out how to probably because they only want 5 star reviews on their page

I wrote customer service about my phone case. I ordered requesting the DHL option for expedited shipping. I've already had to buy another phone case and they said that I would have to pay if I want to return the case.

When I put in my order, I had put in my correct address. The address that was on the label no where resembles where I live. I wish I could have read your reviews otherwise I would never have bought from them. Terrible customer service.

They failed to follow through with the timing of my order and are very slow in their communication. Would not recommend.