Casetify

After I ordered I saw all of the bad reviews and got nervous, but seems most of the bad reviews are of shipping time/ customer service. I paid the extra for shipping & got it in a week, and for those saying it's "dollar store quality" couldn't be more wrong. For me at least, fits tightly, not too heavy, could use a little more front screen protection but with a tempered glass screen protector you're good, only gave 4 stars because can't rate the durability yet but love my case! (Also if you google promo codes for them you can find a bunch)

I just got to know Casetify last year and have already purchased like around 15 phone cases & other tech accessories! Their designs, creative products, unexpected colab items are really attractive and with their phone cases, phones can really get strong protection!

I bought a phone case here and within the first week of having it, it broke. Terrible. They then sent me a new one and it broke again. Completely horrible. I will not be purchasing again. I do not recommend unless you want a broken phone case that does not protect your phone.

Purchased 2 Magsafe Casetify cases for Iphone 13pro. £48 RRP each, which is already a ridiculous price for a phone case - the Magsafe isn't strong enough to hold the phones. Purchased to use in the car and they fall straight off. Never had this with other magsafe cases, the magnet is normally really strong. Customer service is non existent and you can't get a refund when the item is faulty. You have to return the items to HONG KONG which obviously isn't financially viable. The 100% customer guarantee is a flat out lie as far as I can tell. Avoid this company, I just wanted my money back because the items were defective.

I've purchased two phone cases from casetify. I bought two at the same time to rotate out. I got about seven months you out of the first one and only four months out of the second one. Their warranty is only six months, so I am $#*! out of luck. Seems to be a manufacturer defect and for $64 a phone case I expect more use.

I ordered my case in early April and the production was put on hold ever since. But the $42.00 was taken out even though the case was never made. I have tried contacting them through their website 5x now asking for a full refund. No response and no refund and the case is still on hold almost 2 months later.

I have used one of their phone cases for my iphone xs for a couple of months now. Today I was bored so I was looking at it closely when I realized the back of my phone is shattered. I am only 5 foot so I couldn't have dropped my phone from too high of a distance and it never got ran over or anything. Absolutely shattered, don't buy their useless phone case.

Had the phone case for a year and a half now. The back are starting coming away around 3 months into owning the phone and now looks tacky as hell and I've recently found the side panels are separating from the back piece, for £50 it's a cheap and nasty product

I can't believe first of all, I was stupid enough to spend $100 on a phone case. That was my mistake, but I was expecting amazing quality the phone case I received, looked nothing like the picture. It came discolored and almost like disintegrating on the bottom, right hand corner. I reached out to customer service. It took them forever to get back to me. I had to send three more emails for them to even get back to me and then they said, go ahead and send it in and once you do that, you can contact us for a refund, but I would have to pay shipping. Not only what I have to go completely out of my way to go to a post office. I would also have to come out of pocket more money for a mistake they made. All I was asking for was at least a partial refund because that phone case I got was not worth $100 plus the over a week wait to receive it. I sent another email and customer service still hasn't contacted me back! DO NOT BUY FROM THEM!

Terrible customer service. Waited DAYS to ship out the case, then sent me a tracking number that indicated the case was sitting and waiting for a pick-up... for another 5 days! Customer service blatantly lied and claimed that the post office "sometimes take up to 5 days to update their tracking" which I knew was complete BS and attempted to shift the blame for their mistake to someone else. Case was overpriced crap. Don't waste your time with this company!

I don't understand how this company is still in business. I've never gotten what I've ordered from them, and I'm just talking about a single order. FOUR TIMES they sent me the wrong product, taking forever each time, and then they gave me the runaround each time they would exchange the wrong product and then, eventually... send me a different BUT ALSO WRONG phone case. Each time I communicated with them (by email only, you cannot reach a real person), it would take hours or even days to get a response. When I did get a response, it was never what I asked for, which was simply return info so I could send the incorrect case back to them and finally get a refund. They kept insisting on sending another case! I don't want to keep getting the wrong case from them, I just want a return and refund. I'm now filing a claim with my bank.

I ordered a glow in the dark case for my flip 3 to my surprise when it arrives it didn't glow in the dark so I left it in the sun for a while, still didn't glow so I emailed them they replied asking for proof basically when I provided I got an email 4 days later saying that I was confused and it isn't glow in the dark.
So I go back to check my purchase and it definitely states glow in the dark phone case it's in the name. They are blaming me for the mistake when it clearly states in the description and the title of the phone case glow in the dark. They offered I return it but that's not the point the point was they blamed me for being "confused" when it defines stated that it was glow in the dark.

Bought a case as a gift and unfortunately it wasn't quite right, being quite chunky. As it was past 10 days they refused to do anything.

Cases are expensive for what they are.

I would never buy anything again here unfortunately, as the website looks good. Shame real life doesn't match up

My previous cases have included Pelican and Otterbox. After watching Mobile Reviews Eh, we decided to try Casetify's Ultra Impact. I got the magsafe, clear back with black bumper. First one failed in less than a month. A replacement was sent and that failed within 2 weeks. Same exact problem. The case is not pulled out of pockets frequently. It barely leaves my home so usage is far below normal. Extremely light usage doesn't case failure and they are offering 15% off for me to purchase a third case. Why would I want to buy a 3rd case? I've requested a different case to give the brand another shot. I doubt it will be honored. Very disappointing and discouraging for a highly advertised product.

I brought a MacBook case off Casetify and they sent me the wrong size. They said it was my fault and refused to send me the right size. They wanted me to pay another $93 to send it back for the actual size a need or keep it and I loose $93. There stuff up = our loss Don't buy from them!

I bought a blue marble design iPhone XR case a few weeks ago.
When the case arrived the pattern on the back was of terrible quality. It looked like the printer they used was running out of ink. It wasn't a very high definition pattern. Their website states that they have people check each case before dispatch but that obviously isn't true.
The case itself looked sturdy but easily scratchable. It might protect your phone but it will certainly look messy after a short period of time.
I would strongly recommend not shopping with Casetify. There are plenty cheaper, more reliable companies out there

We love the quality and trendy Casetify designs our Samsung phones. We were able to apply the discounts without a fuzz and we receive regular updates on our order. We'll surely purchase again! Thank you, Casetify.

Customer service will ignore you!
Bought a case for 60 euros, had to pay an extra 20 euros for taxes and when the case arrived it looked nothing like the case I ordered. They agreed to send me a replacement... Now I get an email saying I have to pay taxes a second time for the replacement order. Emailed them and thought they would have the decency to pay these taxes for me as the order was a replacement because THEY messed up. Now they're not responding anymore... Great thanks!