Crate & Barrel, what happened to you? Let's just say this company has taken a nosedive in customer service, particularly their online department. I placed an order online for an item that was backordered. Before placing the order, I contacted customer service via text (they no longer are taking phone calls?) and the rep assured me I wouldn't be charged for the item until it was available. Well that turned out to be a lie, because right before I hit "Place Order" I was warned that I'd be charged a 50% deposit. Uh, OK, whatever. I also asked for a coupon to be applied to the order that wasn't working for me, and, again, the rep reassured me it'd be done. Well, I contacted them 24 hours later, after it appeared the full amount was now being charged to my credit card. Not only did they knowingly charge the FULL AMOUNT of the order despite what I agreed to on their website (50% deposit), I found out the 20% also wasn't applied. They tried to weasel out of applying the discount because they claimed it wasn't a valid coupon AND said that I would have to pay the full amount because it was a store pick-up versus having it shipped. That made no sense to me and certainly wasn't disclosed when I made the purchase, which means they are fraudulently charging people amounts they don't agree to. I immediately told them to CANCEL the order and I'll never be doing business online again. What a nightmare!