Carvana

We purchased truck and it was delivered w/ no problems. However, the registration was awful! After several weeks Carvan finally completed registration and plates were sent. A few days later the State dmv sent a letter and said tax and fees did not go through and insufficient funds from account. We were told to pay (which carvana was supposed to) in 7 days or collection fees and repossession of truck will happen. Carvana referred us to 3rd party loan, who referred us back to Carvana and was not helpful. Awful experience!

I bought my first car on Carvana a few years ago. Smooth process, it was great. I bought a 2022 Ford Maverick on Carvana a few weeks ago. Decided to swap it for another one with more features. Was supposed to be delivered today. Used the text channel 15 minutes after my appointment time (hadn't heard from the delivery person) and was assured that my vehicle was in transport for today. Called and was told it "needed to undergo more inspections" and that now they couldn't bring it until the 26th. They refuse to extend the mileage allowance on the truck I have now because "it will depreciate the value." That's my problem how? Now I'm screwed out of work for the next 10 days and won't compensate me in any way because it says in the contract that they aren't liable for any delays that are due to circumstances out of their control or not due to their own negligence. Sorry, how is it NOT negligent or within your control for your lots to NOT be secure enough to prevent theft of catalytic converters on vehicles that are in YOUR possession and are ALREADY PAID FOR? Now I have a truck I can't drive and they have my $38k. I'm furious and disappointed. Will NEVER use Carvana again and will tell anyone who listens not to use them either.

Traded in my car and got a good price $17k, added an additional $7K to complete purchase. Decided after 2 days that I don't like the car so I picked another one and no problem scheduled delivery of 2nd car and pick up of 1st. While on the phone the rep said you can watch the website and if you see something you like more you can always change it out before delivery. I found what i really wanted, started the purchase online so wouldn't get snatched up, called customer service to make sure all the funds would be applied to this car and they told me " So sorry your deal has to be rebuilt and it will take 20-40 BUSINESS DAYS to do anything with your account. " I can't get my money back until then. What about the 7 day money back guarantee? The car I finally found was an additional $3K you would think they would want to make a sale, i didn't give them the additional money since they have basically frozen my account.,. I can't return the car I don't want to the local Carvana. I have to keep it and I am responsible for it (insurance, storage) until they let me know when they are coming to get it. In the agreement I got when took possession of the car it says they will pick up the vehicle the next business day as long as it's within the 7 day window. I am without a vehicle and $24k. 20 to 40 business days could be 2 months! Merry F*****g Xmas from Carvana

What a TERRIBLE experience! DO NOT pay the $100 to reserve a car from them and expect to receive the car. I did this several MONTHS ago and just found out today that the car is "no longer available". I didn't find this out by them contacting me, I found this out on my own. Throughout the waiting process, I contacted Carvana several times and each time I was told that the car was in the inspection process and that no other information was available. However, each time I spoke to somebody, they tried to sell me another car and tried to get me to cancel the $100 hold. I didn't want another car, I wanted the car I reserved! It is for this reason that, in my opinion, I believe Carvana is in the illegal practice of the old "bait and switch". I honestly believe that they never had the car that I reserved. Today when I spoke to someone I wasn't offered any type of resolution, just a "we're sorry". Their apology means NOTHING to me. What a HORRIBLE and UNTRUSTWORTHY company! No big surprise to me now when I see all of the class action lawsuits against them and the financial problems that they are having. I realized through all of my conversations that their customer service was a joke, now I realize that the entire company is a joke. I hope this helps others steer clear of them. There are plenty of other companies out there that I hope are better than Carvana. Thank you so much Carvana for the disgusting experience and for the complete waste of my time! Oh yeah, and now I'm told I have to wait another 7 days for my $100 hold to be released! Haha, what a bunch of clowns!

Car has had front end work, new air conditioner and new engine…. Thank goodness I took the warranty. I owe 16 k on a 7k car

Kept making me resubmit information until my purchase timed out twice. No individual ever reached out to me. Same robotic email.

Would give half a star if I could. Waste of time, offered 3k for a 36k truck. Ha what a joke. They screw you worse than normal car dealers..

So I paid my 60k cash,
My car has been delayed 3 times,
Nothing but lies and excuses from Carvana!
Worst car buying experience ever, DONT WASTE YOUR TIME, DONT BUY FROM CARVANA!

I purchased a car from Carvana in October 2021 and the same day they delivered it, BROKE DOWN!
They sold me a car that has a parasitic draw, a driver side door lock that doesn't work, bad battery cables, bad battery terminals, exterior damage that was not listed on the website or shown in any of the pictures, and a cut gas line going from the tank.
I took the car to Ford to have the battery cables and terminals fixed, which Caravna gave me a hard time about paying for that even though the car was still under warranty.
After having those two problems fixed that's when I found out about all the other problems with the car. I tried returning the car within the "seven-day money-back guarantee" which they just simply refused to honor and gave me a bunch of BS excuses.
It's now going on the seven-month mark of me going back and forth with Carvana trying to get them to take this car back and refund me my money since they no longer have the vehicle I traded in.
I am currently in contact with an attorney so I can get this problem resolved and finally be done with this HORRIBLE company!

Also, the loan company they use Bridgecrest is just as horrible as Carvana.
They have given me just as many problems as Carvana has.

SO DO NOT BUY OR SELL WITH THIS CARVANA
STAY AWAY!

First impression wasn't great. When the carvana truck arrived with my new car, the associate crashed it into my neighbors car while unloading it while I literally watched in what felt like slow motion. We didn't see any body damage to either vehicles so I signed for the car and took it directly to my mechanic to check it out. Many issues were found. The tires on a 4WD were all mismatched and there was no maintenance record of when they were added so while the tread was fine, we couldn't rule out dry rot. The steering wheel was off center and pulled to the right and the front tire roters were rusted and needed to be fully replaced. In addition, I found a crack in the windshield that wasn't noted anywhere, the car wasn't clean/detailed and it arrived with less than a quarter tank of gas and a nasty AC and oil filter. Just…basic things that any inspection would've found.
Carvana touts a rigorous 150 point inspection, so that's obviously crap, their delivery people are not trained well (he's been over an hour late for delivery and 2 return windows) and generally don't really give a crap on the conditions their cars arrive in. Instead of fighting with their claims team to try to get the repairs made, I decided to return the car. I have zero reason to trust that Carvana would care enough about me as a customer or my experience to help me with repairs, and have first hand knowledge from other Carvana buyers that they do everything they can to not pay for repairs to the vehicles they sell.
It's clear to me the "old" carvana is dead and this company is going down the drain. If you're on the fence, just don't risk it. If it sounds easy and convenient, it's probably too good to be true.

I had my car 1 year and one month and the day before I got paid my car was repossessed how I have no clue I still have all my receipts even when I was late or my parents paid my step father called the financial company and told them to take money out on a certain day and they never did I called and told them to take money out and they would only take one payment out I would call back to find out why they didn't take the extra money we told then to take out this passes me off because the financial department made me loose 2 different jobs dealing with this nonsense and now I'm out of a deposit and a entire year and 1 months worth of money because of these customer service reps not doing there job and and at the end I got fired now I have no car no job and no place to live all because of carvana/ bridgecrest and the car they took from me I found out when I went to get my belongings out of it that the 2018 car they claim was never in a accident had been in a flood there was water damage you call tell by the frame I have proof I'm about to upload the video don't buy from them they lie thank you oh yea and I called because right after they dropped my car off after the 7th day your supposed to return it on the 8th day maintenance required popped up on my screen I called them about it and they keep transferring me to departments Noone knew anything

ON APRIL 15.2022 I FOUND A 2014 CORVETTE Z51 CONVEERTIBLE FOR SALE FOR $52,900, iN ORDER TO HOLD THE CAR, they required a $100 deposit... So i put it on my charge and they would notify me when the car was prepped and put through the 150 part inspection process. Today 4/23/2022 they emailed me and mentioned i have to fill in the PPLICATION AND BANK INFORMATION WHICH I DID. I also agreed to use their financing and put $5k down deposit. And finance the rest... everthing was approved until i got a call from some validation dept. to verify my 75k income... I told him im retired and that most of my income was from THE STOCK MARKET AND IRA ACCOUNTS... Oh we dont accept passive stock market income. Are u kidding me? I told him i recently bought a 35k Kia GT K5 and paid it off in 5 months. Payment was 575 month... NOTHING WAS GOOD ENOUGH FOR CARVANA. After hours of Frustrating myself i told the rep to F himself and cancel the deal... Wow what a Nightmare

This past month has been nothing less than a waiting game. You purchase a car - wait three weeks, find out an hour and a 1/2 before delivery that the vehicle has engine problems and no brakes. Per the Carvana employee it wasn't going to be delivered and advised selecting a completely different vehicle, "as they wouldn't deliver this to one of the own family members". For anyone that has gone through Carvana's website - its not that simple to select another car and go through the whole uploading and registration game on a timer- but we did it again. We tried calling to see if someone could assist us by phone, can never speak to a Manager (24 - 48 hour call back time btw) and we get the same answers.
Well another delivery day has arrived and guess what - no car again! That phone call - DAY OF DELIVERY. Today was transportation issues with a rescheduled delivery date. Once again, you contact Customer Service and they cannot help you - its like reading out of a book. After reading reviews, we understand why they are like scripted answers, as they are taking calls like ours more than likely hourly We did not take the time to read reviews - as we should have. We are giving them one last try to deliver our vehicle and then we are cancelling and making our way to a dealership - the whole reason someone goes through this process, as to not have to deal with a dealership. At least there is a person standing in front of you and has immediate answers. I do not recommend Carvana to someone that needs a vehicle - or has an immediate need for a vehicle. There is no sense of urgency, because they apparently have many customers to attend to and you are just a number. Misleading... you are completely at their mercy and they know this. Its a take it or leave it attitude.

This was our first experience ordering through Carvana.com. We liked that they had competitive prices (best deals we found for mileage/year), and included pictures of imperfections on the car. The ordering process was all online and was pretty streamlined. The vehicle was delivered to our home (for a few) at the correct time. However, to my disappointment, the vehicle had a bit more scratches and dents than what were pictured online and the car was dirty! There were crumbs in the cupholders and storage spaces, splatters and stains of who knows what on the seats and arm rests, and bits of trash in the back seat. I described it as a dirty rental car. Additionally, as soon as we took it out of our driveway for a test drive, we could hear the rotors grinding. The agent who dropped it off attributed it to the car sitting on the lot for a while, but after a couple of more test drives the noise didn't go away. We decided to take it to a shop to get it inspected after reading online reviews saying that Carvana takes maybe 2 minutes to do an inspection. I'm glad we did: car needed an alignment, one of the wiper fluid tubes was leaking, cabin filter needed replacing, and 2 of the tires had a nail in them which would require a new set of tires. Seriously. If the 150-point check was completed, they should have addressed all of these issues. We liked the vehicle, but I could not believe Carvana would deliver a vehicle in such a dissatisfactory condition. Misleading information is what they published online. We returned the vehicle and got a full refund including the shipping fee, thankfully. We purchased from a local dealer for a higher priced vehicle, but at least they provide professional service and stand by their inspections. Stay away from Carvana!

Carvana illegally sold me a car they don't hold the legal title to without my knowledge. I can't legally drive it now and they expect me to just deal with it and keep paying for it. They didn't even TELL me I my temp plates were expiring - I found out when I called on July 6 wondering about the registration that they expired THAT DAY - and was told they couldn't be renewed or extended and that the delay was because they were still in the process of "flipping the title" and were having trouble clearing the liens. They suggested I find other means of transportation for an indefinite period of time, and said they'd send me a check for $250 for my trouble. That's $164 LESS than a single car payment- which I was told, I am expected to continue making. They are unwilling to take the car back because it's outside the 7 day return window (lol) and the 100 day warranty expires in 19 days- while the car is inoperable.

I am a Realtor - and bought the car to use as my primary vehicle for work. Obviously, not being able to legally use my car is a huge problem, considering that's the money to PAY for the car. Aside from that, I am in the process of treating several extremely progressive diseases and require reliable transportation to multiple medical appointments weekly. I would never have bought a car online, however at the time I was recovering from brain surgery and wasn't able to run around looking at and test driving cars. I put $5500 down on the thing to make the payments manageable so I can't even AFFORD alternate means of transportation.

It's obviously illegal, and they obviously don't care. I hope they burn. They're ruining people's lives, and doing it on purpose. NOTE: If you call in about something like this and mention that you are willing to take a legal approach, they will refuse to speak to you at all going forward - they mark your file as having "gone legal" and will hang up on you.

Literal, actual criminals, doing actual crime - and then telling you you can't get out of your contract because it's legally binding. Absurd.

I chose to take a chance on Carvana, because I really hate the car buying experience through a dealership. The haggling, back and forth, tug-of-war process at a dealership is exhausting and frustrating. The 2 great things about Carvana is one, the price you see is the price you pay plus registration. The second great thing is that Carvana has exceptional customer service over the phone. They really are helpful and seem to genuinely care about your experience. Now to the bad. There seems to be a lot of moving parts when it comes to buying a car 100% online. It took over one month for my car to be delivered to me when they usually advertise that it takes a couple of days from when you choose. My original delivery date was changed without any concrete explanation given. Had it not been for the fact that I really liked the car that I chose, I would have backed out right then and there. When the car did arrive, it had noticeable scratches that were not shown or disclosed in the photos that I chose from when I picked the car and it was another tug of war, trying to get Carvana's insurance company, SilveRock to fix and repair the scratches. The car also had mechanical issues related to its central computer. I was fortunate that the previous owner of the car purchased the car from an authorized dealer which extended its new car warranty. But again, I had to battle with silver rock in order to allow the dealer to diagnose the issue. With all of that said, my overall experience with buying the car from Carvana was a good one only because I really, really like my car. I would advise anyone in the used car market to only go with Carvana or any online car seller if you don't like buying a car from a dealer. If you can maneuver through the back-and-forth struggle with a dealership, then stick with buying your cars from a dealer. I definitely will consider Carvana when I have to buy another used car in the future.

I ordered a car on July 3rd from Carvana to be delivered in one week. They delayed the delivery 4 times and 1 month passed. Every week they called me at the delivery day, saying that the delivery was gonna happen that day, later I received a text message just 2 hours before the delivery, saying that the delivery was delayed again. This happened 4 times. The reason they gave me was that the car's rear bumper needed to be replaced because its paint got damaged for some reason they could not explain. There is no communication between their employees sitting in their room and looking at a computer with employees at the shop. Customer services didn't know where the car was at any point. They couldn't even call the shop and learn what was going on. The person I spoke to said he could only email them and call me back but he never called. At the end, they recommended me to pick another car and that car was delivered on time, on August 6th, without any issues. Also, I asked for a reimbursement for the insurance I had payed for a month, plus my commute to work every day for a month. They only gave me $350 discount for the second car I ordered, but they didn't reimburse me for the insurance I had to pay for the car I didn't even own. The amount of discount they made is not even half of the money I had to spent in last month. I needed to pay for Uber $35-40 every day to go to work and if I had to take public transport, I lost 1 hour on the way, every day. And I payed $330 for the insurance so my total expenses were around $1000 plus many hours spent on the way to work. I am really disappointed for the service I received. Delays can happen, I understand but they should have been honest with me with a realistic delivery day and make reimbursement for the money I lost because of their mistake.

Never DEAL WITH CARVANA THEY FULL OF $#*! YOU SUBMIT EVERYTHING THEY ASK FOR SET PAYMENT PAY 900.00 FOR DELIVERY AND THEY TELL YOU THEY CAN'T FINANCE YOU