Carvana

Upon purchasing and putting the down payment, my vehicle was delayed 3 times. First shipping problems, then were saying something was wrong with the vehicle, still dont know what it was. Finally after a month of waiting for a month it arrived. However wasn't clean, shattered glass all in the trunk and third row.

The future of car buying is not Carvana. Carvana's verification process for down payment funds (my bank does not connect through plaid) and loan (since my loan is through a third party) is tedious and time consuming. The only reason I wanted to use Carvana was to avoid spending half a day or more dealing with high pressure sales people. Instead, over the span of a week I spent half a day or more in my office and on the phone dealing with Carvana's verification process. Be prepared for long wait times with Carvana's "advocates" and dropped calls. Carvana's process does not make life easier, it merely aggravates the car buying process. Do not recommend. Stick to your local dealer. Even assuming I can close my current deal I will not use Carvana again.

Got a 15 escalde from Carvana. It is complete garbage from day 1. Suspension, noises, and now months later still waiting for them to remove a credit inquiry that was not authorized. I went thru a credit union so they were not suppose to run my credit. 6 months later and its still has noise and rides like crap. Oh and you guessed right, inquiry still was never removed. Beware and stay far away.

Submitted my car to sell to them. Put every little detail in, they gave offer, I accepted.

When they showed up (late,) acted as if they didn't know about some of the details, said I needed to fix them, and resubmit!

When I called them to complain, the lady said, "Yes, the details were in there but a computer handles submissions and makes offers. Humans do not read them prior.?

What is the purpose of adding details then?

Just a complete waste of time!

My Husband sent in all the information, and ran his credit. Second day come we thought we was done with information except insurance. Next thing you know the monthly payment went up again, so customer service said we can cancel and take a look at other vehicles in more of our budget all our info was verified so we found another vehicle we like and try to purchase. Next thing we know the customer service rep was saying we had to start at the beginning including credit being run again. We hung up. Their process is not simple or easy and they change monthly payment amount over and over again. Go to CarMax or anywhere else but there

I HATE dealing with dealers and thought this would be a relatively pain free experience. It seemed organized and going well. I secured a loan through my credit union, secured insurance, sold our second car a day before the new car was scheduled to arrive, and had things ready to go. Right after the car sold I received a text about a delay- 3 days. Rearranged transportation and thought it is just a couple of days, that's ok. Two days later, another text, now delayed another 7 days. Reached out and listened to them apologize, blah blah blah. They didn't anticipate anymore delays. Just got another text it will be another 6 day delay. My loan has now expired. I need to contact insurance company because I have paid for insurance on a car I do not own. I am scrambling to find another car. SO mad at myself for trusting this company,

I ordered a car almost a month ago and so far this has been the worse experience ever! The car keeps getting delayed right before the delivery date so what's the purpose of telling people when it will arrive? I am paying for a rental car waiting for this vehicle now i'm seeing you my not get your title which i also cannot risk so I am cancelling my order ASAP

I ordered a car and when I went to pick it up they'd "lost" the manufacturer's charging and tire repair kits (you know, the ones they'd had in the photos on the website?). They replaced them with kits that were cheap and not anywhere near the value of the ones that had been photographed. Plus they didn't even charge the car enough for me to get home. No price adjustment of course. Steer clear of these pirates!

While driving on the highway, all of my crash, emergency lights turned on, that caused the car to go into coast mode. Nothing like coast mode on the highway when already doing about 70. I called Carvana informed them that there was a problem with the car and that they sold me a car that was in an accident. They stated that since it was past seven days, there's nothing they can do and I was up for me to deal with with the extended warranty. Carvana has no care in the world about customer safety. I will never buy another car from the.

I jumped through all the hoops and was ready to head out in the morning to take my car and trade it for a new one. Then last minute I get an email saying the deal has to be redone because they want to give me 3,000 less for my car because it has 300 more miles than I said it did. After checking out this page I feel like I just dodged a bullet l.

I purchased a vehicle for my son through Carvana. The vehicle was intended as a birthday present. It would also be needed for transportation to school and work. Happy with the vehicle. Slight delay in it's delivery. However, the worst experience was after the initial purchase. I've been waiting for a permanent tag for more than 2 months. I received one ticket to date. I cannot use the vehicle until I have a permanent tag and Carvana continues to insist that the drive out tag is good for 3 months. I am in the state of Mississippi? A drive out tag is only good for 7 days in my state. All this information is on the department of motor vehicles website. Carvana doesn't seem to care about this issue, so currently I have a vehicle that I cannot use. As of this post. The vehicle is parked in the garage. This temporary tag is not valid in my state. Calling them to explain does no good. Customer service leaves a lot to be desired.

I have been waiting six months for tags and title. My loan company has informed me that since I can't produce a title with their name listed as lien holder, they are going to change my auto loan to a personal loan. My payment would cost me $200 more month. When I told Carvana about the payments going up and they should pay the difference, they told me that is my problem. Carvana has sold me a car without a clean title. I am now suing them for my month back.

I called and was transfered 3 times. I was on hold for over an hour and ended up on an open line. I could hear kids in the background but no customer service. It is the worst company I have dealt with and I am 60 years old. If you have time to waste it may be your company. I will never consider doing business with them again. Waste of time!

I recently lost my voice and it is recovering. I ordered a car from Carvana and they wanted me to give them a call. When I called, the lady asked for my social, my phone number, my address, and date of birth. I gave her all the information, then she refused to work with me just because she says my voice sounds like a women. I asked her what other verification does she need so I can show her that I'm the buyer. She says she can't disclose any information then puts me on hold multiple times for over 30 minutes. I told her my voice is recovering so I can't talk too long and asked if she could help me or not. She keeps putting me on hold saying let her check. I even gave her my driver license. I never seen a customer service discriminate over my voice and refuse to work with me.

When I first signed up to get a car with carvana, I was told I would get it in a couple days. They keep postponing the delivery. More than 10 delays and one month later I am still waiting for actual delivery.

The first car I got was a lemon, and missed 2 delivery days. I purchased another car and the delivery date was extended 2 weeks no called me I took of work, and change my insurance to the new car. So that's 3 misses delivery dates total. I will make sure to let everyone I know about this. This is horrible. You guys cost me $4,000 in rental fees. This is Ridiculous. I want to talk to the highest manager possible

Please stay away from this horrible company. They make it look like you have to just load a few things if you want to sell to them, but they will come back five times asking you to redo things, they're missing this, they're missing that. Since they have gotten into all kinds of trouble not checking titles, legal issues, they did not mention that my car that was originally from another state needed to now transfer title, that's their issue, not mine. I'm at almost 25 hours of working with them and they can't seem to buy my car or sell me one.

They do a lot of sleazy and dirty tactics to sell you a car. They don't mention that they are going to demand all kinds of bank statements and pay stubs and they're going to call you bank. They don't mention any of that in the beginning. Any other car place runs your credit, quick test drive and the car is yours in an hour.

This has been a complete disaster and time waster for me, please, please please stay away

I paid a deposit for a coming soon car. I received an email saying the car was being serviced for me and then nothing else. 10 days later I logged in to see a message saying the car was no longer available. No email communication. Customer services said the car may have had a problem at the inspection so I should look for another. I'd wasted 2 weeks by this time, I asked if I was getting any service gesture discount on delivery or something for the problem I was told no it's basically bad luck try again. A very vague business practise I think, no thanks I won't be trying again with this poor service and dreadful customer recovery practise. How to destroy a relationship before it gets off the ground!