From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My service advisor notified me that my water pump was bad on my car and needed replacement. Contract Car Shield and everything was handled by my service department and Car Shield.
Had questions and all were answered. Plus got some additional information for someone who may be interested in covering another vehicle. Thank you car shield.
Robert, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I received/got more than I expected. From now on I will'nt beleive what outside people say. I will experience the service providers for myself, and others should as well. Thank you...
Jacqueline, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I got an email that my card issuer declined a charge from Car Shield (monthly auto pay), Car Shield was notified "insufficient funds" while I was notified "incorrect charge, declined". I called card issuer and cancelled the card, then called Car Shield and subscribed for a year of coverage with my debit card. I don't like drama, and try to keep it out of my life. Car shield is a fair and fast coverage plan if you have a "mid life" vehicle, or one just out of factory coverage.
David, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Everything on carshields behalf was done in a timely manner. Staff was courteous and helpful.
Dion, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I only had car service once. There was no delay. My breaks were repaired without delay.
Betty, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
If it wasn't for having car shield I wouldn't be able to repair my car parts & labor are expensive
Victor, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
The advertisement states that the cost of a major repair is covered. In the fine print of the contract there are other words that state differently. Other problems lead to my transmission that I did not know. So I had to pay out of pocket. This is false advertisement. I thought it would be completely covered through the contract.
Carol, it is unfortunate to hear that there my have been confusion regarding your coverage. Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I was having issues with my car from the dealership who was charging a lot of money to repair my vehicle. I had Car Sheild who gave me several auto shop that I can go to and I got my vehicle repaired. The service was done rapidly. Car Sheild paid the repair shop and my is up and running. Thank you for everything a very satisfied customer.
Dorothy, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Two recent repairs were not covered; the engine cooling fan and the thermostat housing. People buy this product to protect against financial calamity, but if the wrong thing breaks the coverage is worthless.
Eric, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears that some of the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Always helpful and courteous service all of the people that I have spoken with have been great
Sylvester, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Had suspension problems on the rear end of my Jeep, Had it looked at by the shop and found the problem,
Matt, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Quick and easy and made the experience a good one I would recommend carshield to anyone.
Willie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Professional, courtesy. Knowledgeable, patient, very customer service friendly
Ida, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Went well. As for repair. But i had to pay out of my pocket more than the $100.00 deductible. The reason for this according to car shield was that the service center hourly labor charge was more than they would pay. I guess in the future i will need to call car shield to let them tell me what repair shop to go to that will accept their amount of pay per hour.
Donald, we appreciate the time you took to leave a review. We send out the contract at the time of sale, which does explain that all parts and labor hours are verified per nationally recognized labor guides. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
The emergency roadside service part is good. But when the repair facility called in the claim you kept saying no claim was called in. Wasted time for me and repair facility to make a lot of redundant class. The misunderstanding also delayed my repair significantly, causing more loss. I spent a few thousands buying the extended warranty and this warranty barely covers anything. Wasted money and time.
We appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. We recommend that our customers contact our Customer Service if they are experiencing any difficulties during the claims process. Our team is dedicated to ensuring you have a smooth and stress-free experience. We are here to help you understand your contract and assist in the claims process. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I called Car Shields and the lady was very professional, polite and helpful. So far, I'm very pleased with my experience. I told others friends family members about my experience.
Sandra, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Customer service the best and fair in price. Fast approval and great car rental service.
Janet, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
When I called, I didn't have no problem.My express with great I give them a hundred percent
Luis, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
My experience was just as your advertising states. CarShield completely took care of my car with my Dealership. My only input was the copay and telephone calls. Could not have worked out any more perfectly.
Louis, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mary, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!