From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My monthly payments for coverage apparently were a waste of money. When my check engine and overheating sensors were going off, and taking into one of your approved bodyshops, you come back with we're not paying for it and there's nothing we can do about it. With no attempts to fix your fault.
I pay on my Car Shield monthly, and to say the service were not covered, I can't believe that. Seems like I'm just wasting money.
Robert, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
I couldn't have asked for a better experience dealing with car shield. They always kept me Informed every step of the way. It really was not a headache at all. Everyone I dealt with was amazing! Thank you very much!
Debra, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
My credit card I use to pay my Car Sheid bill with was hacked. They let me know that the latest payment hadn't been received. Not only did they let me catch back up without a prenatally, they also let me pay for a 6-month period with the discount.
John, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
This was my first time using CarSheild since I had started my contract with them and they have been very helpful with each and every step. From the time I called them and they located a transmission shop to starting my claim and starting my rental claim as well.
Lakesha, our team is dedicated to ensuring you have a smooth and stress-free experience. We are here to help you understand your contract and assist in the claims process. Please don't hesitate to give us a call if you need anything else!
It was very nice we're satisfied with the experience. They take the time to explain everything that we need to know about our car with roadside, or free towing and that was a plus for us we were ready to be all in.
Jimmie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Customer care made sure that all my mechanical needs were met that was in the contract.
Stanley, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
We have been paying for Carshield for years. This is the first time we've had to use their service. The representatives were friendly, but the back and forth with the repair shop was frustrating. The mechanics are the experts and Carshield fought them every step of the way. In the end they did make a significant payment towards our car but we still had a large out of pocket expense.
John, we appreciate the time you took to leave a review. After further review of your account, it appears there are some parts that were not listed for coverage under your contract. Furthermore, it appears there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Thank you for taking care of the problem with my car! My faith is restored!
Susan, thank you for your review and we are always here to help. Please give us a call if you need anything else!
They were very polite and knowledgeable about what they were selling thank you
Bruce, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Good response from the initial call to finding a repair shop. Good follow up on what I was authorized to have and a rental car representative was spot on.
Paul, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
A great experience excellent customer service ever time I called to get update. Glad I made CarShield my choice don't really have any complaints really.
Keith, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Customer Service representatives were very nice and helpful.
We appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Agent was very helpful in getting my App back in operation and setting up auto pay each month!
David, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
It was excellent I got to work done the same day that's all I wanted and and I knew it was going to take me a couple of months to get the money together to get it fixed but thanks to you guys car Shield I only had to pay my deductible so I want to thank you car Shield everyone there have a great day😊
Denise, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Rental was easy, repair shop on the list was excellent glad I got this warranty
Consandra, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Between dealer and service rep it went well.thats why I went with car shield.
Arthur, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I had to use my warranty one time and overall the experience was good. They did want to use aftermarket parts for the repair which I understand but I chose to pay extra to get OEM parts installed. It did give me a peace of mind on my Ram which turned out to be a less reliable vehicle than I desired. I ultimately ended up selling it otherwise I would have kept Car Shield.
David, we're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Everything went smoothly and the service was great. I will give your name to anybody
Peter, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
First the ( AUTONATION) dealer said it would be three weeks before they could work on it. It was only one week. It was fixed no problems with car shield.
James, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nicole, it is unfortunate to hear that you were not satisfied with our services. After further review, it appears the claim was denied per the contract terms and conditions. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.